Mark Lamont
Senior Manager, Customer Care at ACRP - Association of Clinical Research Professionals- Claim this Profile
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Bio
Michael D C.
I had the pleasure of working with Mark Lamont for over 18 years. He is a true professional and expert procurement specialist. Mark understands the value of insuring great customer and member services and he is an agent for positive change. He is loyal and supportive to his employer and his staff. He focuses on meeting and exceeding business and customer expectations, and developing and meeting his departmental-business plans and budget. And, he is firm, yet fair, in dealing with his contractors-vendors, as well as his staff. I highly recommend Mark Lamont for a management position with your organization. If needed, feel free to contact me to answer any questions you may have.
Michael D C.
I had the pleasure of working with Mark Lamont for over 18 years. He is a true professional and expert procurement specialist. Mark understands the value of insuring great customer and member services and he is an agent for positive change. He is loyal and supportive to his employer and his staff. He focuses on meeting and exceeding business and customer expectations, and developing and meeting his departmental-business plans and budget. And, he is firm, yet fair, in dealing with his contractors-vendors, as well as his staff. I highly recommend Mark Lamont for a management position with your organization. If needed, feel free to contact me to answer any questions you may have.
Michael D C.
I had the pleasure of working with Mark Lamont for over 18 years. He is a true professional and expert procurement specialist. Mark understands the value of insuring great customer and member services and he is an agent for positive change. He is loyal and supportive to his employer and his staff. He focuses on meeting and exceeding business and customer expectations, and developing and meeting his departmental-business plans and budget. And, he is firm, yet fair, in dealing with his contractors-vendors, as well as his staff. I highly recommend Mark Lamont for a management position with your organization. If needed, feel free to contact me to answer any questions you may have.
Michael D C.
I had the pleasure of working with Mark Lamont for over 18 years. He is a true professional and expert procurement specialist. Mark understands the value of insuring great customer and member services and he is an agent for positive change. He is loyal and supportive to his employer and his staff. He focuses on meeting and exceeding business and customer expectations, and developing and meeting his departmental-business plans and budget. And, he is firm, yet fair, in dealing with his contractors-vendors, as well as his staff. I highly recommend Mark Lamont for a management position with your organization. If needed, feel free to contact me to answer any questions you may have.
Experience
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ACRP - Association of Clinical Research Professionals
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United States
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Industry Associations
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1 - 100 Employee
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Senior Manager, Customer Care
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Jul 2023 - Present
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Self Employed
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United States
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700 & Above Employee
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Membership, Marketing, Communications, and Customer Service
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Mar 2022 - Jun 2023
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National Association of Secondary School Principals (NASSP)
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United States
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Education Administration Programs
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1 - 100 Employee
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Director, Sales and Customer Care Center
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Nov 2001 - Mar 2022
Work with 5 separate member bases: 32,000 middle level and high school principals and assistant principals, 15,000 National Honor Society charter schools, 6,000 National Junior Honor Society charter schools and 16,000 National Association of Student Council school. Manage five separate budgets generating 8 million dollars a year in net sales. Responsible for managing day to day operations of 5 customer service/order entry operators and an off site order processing and warehouse fulfillment vendor, ABDI Global Order Fulfillment. Produce 4 annual catalogs, one for each member base and develop a total of 27 ads placed in our monthly publication to promote our products and services. Show less
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Education
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University of Maryland Baltimore County
Bachelors, Economics
Community
