Program Manager

• Sep 2021 - Present

Senior Consultant

• Jun 2018 - Aug 2021

• Managed projects and portfolios from original concept through final implementation and post-project assessment. Accountable for meeting project objectives within established timeframes. Typical project size is greater than $3.5M.• Developed strategy, processes, resource allocation, budget, guidelines and support of project management team.• Partnered with internal project liaisons to acquire resources, assigns tasks, directs activities, and controls project execution. Coached and mentors project team members.• Coordinated efforts for the Risk Control Self - Assessment (RCSA) for projects• Managed programs and projects for Enterprise Data Management organization, on time, and within budget.• Tracked and reported progress, analyzed the results based on facts, defined the products of the project, and forecasts future trends in the project. Proactively managed changes in project scope, identifies potential crises, and devises contingency plans.• Maintained communications for governing bodies and interested parties. Communicated project expectations to team members and stakeholders in a timely and clear fashion.

Results Manager

• Jan 2017 - Jun 2018

• Senior Manager responsible for the delivery of high-quality projects and services to end users and to ensure overall stakeholder satisfaction with service and support. Partner closely with business unit IT leadership to understand business unit strategic vision and ensure successful service and support based on their key objectives and business growth• Utilized corporate strategy to drive research and development programs and initiatives. • Responsible for the creation and management of a project methodology incorporating structures, standards, processes, reporting and documentation.Page 2 PPG, Continued• Accomplished several successful technical cost and risk reduction projects contributing to the success and ongoing viability of strategic programs under Architectural Coatings organization.• Established reporting to fit the needs of the business and puts emphasis on the quality and timely project delivery. • Supported the successful delivery of programs through effective facilitation, training, and mentoring on best in class project management approaches. • Acted as the first point of contact in advising managers and teams on the best use of project management disciplines and approaches.• Founded the Results Management Office, and established project governance and alignment on the strategic programs in AC. Managed projects greater than 46M.• Contribute to the achievement of business objectives by ensuring that deliverables are aligned to AC USCA plan and achieve their value targets by planning and implementing measurement strategies across the AC project portfolio.

Program Manager

• Nov 2014 - Jun 2018

Senior Manager – Continuous Improvement and Service Excellence, PMO:

• 2010 - 2014

Helped with the business strategically drive adoption and engagement with IT services and tools to ensure business value is quantified and valued by the user community and to instill a continuous improvement culture throughout the organization.• Assisted, advised, and trained global project sponsors, innovation managers, project managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment.• Shared lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels.• Developed and aligned technical programs and resources to meet business needs and goals, including development of a project manager competency model and the pathway to achieve each level.• Viewed as a strategic business partner, change agent, and enterprise program management champion. Build trust to secure desired outcomes.• Contributed to the formulation of approved business plans, operating plans, budgets and capital expenditure requests in line with strategic goals and objectives.• Developed global framework for project task and resource estimation aligned with a harmonized product development process.• Utilized metrics to show progress, results, and impact.• Career Development: Work with employees to facilitate their career and professional development in conjunction with management.

Client Services- Engagement Manager, PMO Director

• 2009 - 2010

• Helped with the business strategically drive adoption and engagement with IT services and tools to ensure business value is quantified and valued by the user community and to instill a continuous improvement culture throughout the organization.• Assisted, advised, and trained global project sponsors, innovation managers, project managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment. Supervised a team of developers, project managers, business analyst, and testers approximately team of 32• Shared lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels.• Developed and aligned technical programs and resources to meet business needs and goals, including development of a project manager competency model and the pathway to achieve each level.• Viewed as a strategic business partner, change agent, and enterprise program management champion. Build trust to secure desired outcomes.• Contributed to the formulation of approved business plans, operating plans, budgets and capital expenditure requests in line with strategic goals and objectives.• Developed global framework for project task and resource estimation aligned with a harmonized product development process.• Utilized metrics to show progress, results, and impact.• Career Development: Work with employees to facilitate their career and professional development in conjunction with management.

Client Services Manager, IT Manager

• 2004 - 2009

• Identified, designed and delivered on the capabilities needed by clients to successfully support their business in the healthcare, banking, education, and IT markets, which extended to custom development and integration of outside partners. • Responsible for client account management as well as project management for projects with budgets ranging from $2 M to $5M. Managed staff activities in areas of pre-sales technical support, proposal creation, development, testing, implementation, and post-implementation customer support.• Responsible for supporting an supervising a scrum team of 16 , served as the customer proxy, and worked with product management and other stakeholders – including other product owners – to define and prioritize stories and the backlog to effectively address program priorities. Worked at a strategic level to support the long-term planning of the features managed by the team.• Primary and initial point of contact of the BSA, Scrum master and scrum team for all product questions.• Understand all dependencies, risks and any enabler/technical stories; Insure they are part of the team backlog and sequencing.• Contribute to intake process, product roadmap, release definition of upcoming features based on experience and knowledge• Resource manager for onshore and offshore developers and project managers, product managers, and business analyst total of 60 resources. Managed multiple product teams

Senior Manager of Managed Services Client Delivery

• 1994 - 2004

•Responsible for client account management as well as project management for projects with budgets ranging from $15M to $47M. Managed staff activities in areas of pre-sales technical support, proposal creation, development, testing, implementation, and post-implementation customer support.•Responsible for enhancing client relationship through identifying innovative technology solutions that brought long term value and success. Interfaced with the executive team within the client and ensure strategic alignment, identified potential joint business opportunities and achieve ultimate client success and retention.•Managed and supervised teams within Kadena, Hickham, Luke, Hurlburt Field, Wright Patterson, Moody, and Elgin Air Force bases of project managers, project coordinators, developers, special operations and business analyst for the weapon programs for the B2-, F-16, and Global Hawk programs. •Managed the program a major defense contractor in providing logistics and data warehouse support for the Air Force F-16, F-15, B-2 Stealth Bomber, E8C J-Stars Joint Surveillance and Target Attack Radar System, RQ4A Global Hawk, and C-5 Galaxy cargo aircraft, 56 MS Education Office and Department of Defense Dependent Schools •Managed the AFKS (Air Force Knowledge Services) data warehouse programs for Aerospace and Defense industry. Managed analyst, project managers, consultants, on and offshore resources, and developers supporting AFKS programs, team of approximately 36 per region.•Managed all defined tactical activities of process or project, such as communications, reporting, execution and follow-up. Managed network services programs for Charles Schwab Network Services & Operations group.•Managed executive programs for client Charles Schwab, Motorola, Pratt & Whitney, Boeing, Northrop Grumman, Lockheed Martin, SAIC, Department of Defense- USAF, Army, Navy, and Marines