Pré Sales Coordinator

• Sep 2022 - Present

Solution Architect

• Feb 2020 - Oct 2022

Pre Sales - Solution Architect

• May 2019 - Feb 2020

Working across commercial team, doing presentations about SManager and about technology of our partners like LifeRay and Red Hat. Acting as a solution architect, supporting the commercial team, assembling the entire solution design and supporting the commercial proposal, with based on the architectural design proposed to the client.

Consulting Technology Solutions Red Hat

• Apr 2015 - May 2019

Red Hat Product Delivery at Sabesp, working across some of Red Hat's infrastructure portfolio, including Red Hat Satellite, Red Hat Enterprise Virtualization (RHEV) and Red Hat Enterprise Linux (RHEL) at Companhia de Saneamento Básico do Estado de São Paulo, Sabesp.

Pre Sales

• Mar 2013 - Nov 2014

Responsable to Supporting team on the Sales process;Lead Generation;Build Oriented Presentations;Installing Evals;Software Deployment;End-User Support/Training;Identify Business Use Cases;

Senior Consultant

• Mar 2012 - Mar 2013

Mapping the customer identifying their needs, to system deployment. Internal consultancy to assist the client to map their work routine and transfer to the system. Technical support in helping doubts about the system. Pre sales, working on prospect of new customers, making business presentations on the system for Brazilian and foreign clients. Participation in events at Gartner, in its own stand effecting presentation of Aurus for new customers.

Support Analyst

• Apr 2007 - Sep 2011

-Supporting and operating integrated EDI systems at GXS -Resolve tickets for Tier 2 -Fix EDI problems at customer application for EDI. -End-users' EDI application -Infrastructure auditing and administrating processes support. -Redirect tickets to GXS Eng USA when the team where not able to fix here the problem -check the customers traffic, if the files was sent without problems and if the trading partner receive the files. -Supporting and operating integrated EDI systems at GXS -Resolve tickets for Tier 2 -Fix EDI problems at customer application for EDI. -End-users' EDI application -Infrastructure auditing and administrating processes support. -Redirect tickets to GXS Eng USA when the team where not able to fix here the problem -check the customers traffic, if the files was sent without problems and if the trading partner receive the files.

Trainee

• Jan 2007 - Apr 2007

-contact with customers, sell and explain about Voip -Lead Generation; -Build Oriented Presentations; -Identify Business Use Cases; -contact with customers, sell and explain about Voip -Lead Generation; -Build Oriented Presentations; -Identify Business Use Cases;

Technical Support

• Oct 2006 - Jan 2007

PRODAM (Data Processing Company of São Paulo City) outsourcing. . Supporting and operating integrated systems at municipal health care units. SUS. . End-users' thin clients and desktops deployment and configuration. . Infrastructure auditing and administrating processes support. . Diagnosing and maintaining public IT equipments.(network) . Direct relationship with the project partners for technical issues calls, hardware inventory and general service orders PRODAM (Data Processing Company of São Paulo City) outsourcing. . Supporting and operating integrated systems at municipal health care units. SUS. . End-users' thin clients and desktops deployment and configuration. . Infrastructure auditing and administrating processes support. . Diagnosing and maintaining public IT equipments.(network) . Direct relationship with the project partners for technical issues calls, hardware inventory and general service orders