Salesforce Administrator

• Sep 2022 - Present

* Accomplished Regional Administrator for over 400 users in Japan and a member of a 10 person global team of Administrators.* Skilled in Salesforce Sales Cloud, focusing on Lead & Opportunity pipeline management to drive sales growth.* Expertise in implementing changes to Salesforce objects, assignment rules, fields, record types, page layouts, list views, flow, validation rules, and marketing campaigns.* Proven ability to conduct ad-hoc and periodic training sessions, ensuring all users have the basic skills required to use the Salesforce CRM platform.* Experienced in requirement gathering for small-medium sized projects, solution design and implementation.* Effective leader in day-to-day administration, including changes and enhancements to the existing functionality of Salesforce CRM (i.e., automation, queues, data import/export, reports, dashboards, object layouts, etc.).* Successful in ensuring that on-going business needs from all the practices and markets are effectively delivered through the Salesforce CRM.* Proficient in completing user support tickets via JIRA, ensuring timely resolution of any issues that arise.* Experienced in deploying change sets via Jenkins, enabling efficient updates and enhancements to the system.* Committed to providing excellent user support and contributing to the success of the global team of Administrators and the growth of the business in Japan. Show less

Mentor

• Mar 2015 - Aug 2022

* Manage and develop instructors, including mentoring and initial training* Assess client needs, provide consultations, and conduct demo lessons* Administer and manage costs, implement new materials and products* Deliver technology workshops and training sessions

Manager of Instruction

• Aug 2007 - Feb 2015

* Manage lesson quality and instructor training* Assess client needs and conduct demo lessons* Oversee 20+ instructors and allocate resources efficiently

Instructor

• Mar 2004 - Jul 2007

* Deliver English and test-prep lessons to business and non-business clients* Work with location manager to ensure effective delivery of services

Assistant Language Teacher

• 2000 - 2002