John Gruschow
Technical Analyst at Rochester Software Associates- Claim this Profile
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Bio
Lorraine Wright
John is dedicated to supporting customers with world-class solutions and the highest level of integrity, determination to solve problems, and follow-through. His high level of knowledge puts him above the rest and this combination of skill and dedication makes him a true value to any position he holds.
Lorraine Wright
I recommend John for a number of reasons. He has assisted me personally with several in-depth connectivity issues with customers, and in doing so has demonstrated his ability to work across multiple skill sets and organizations, willingness to assist in any capacity, and ability to work a customer through setting up the network correctly. If I need a particular software and system set up, he would not only meet the need, but do it quickly. He has maintained lab systems for us over the years in an organized and efficient manner. He has been watchful for systems, software, licensing, thus protecting the company assets. The wide variety of systems he has set up demonstrates the scope of his skills. His energy, patience, skill, and enthusiasm for his work is very evident.
Lorraine Wright
John is dedicated to supporting customers with world-class solutions and the highest level of integrity, determination to solve problems, and follow-through. His high level of knowledge puts him above the rest and this combination of skill and dedication makes him a true value to any position he holds.
Lorraine Wright
I recommend John for a number of reasons. He has assisted me personally with several in-depth connectivity issues with customers, and in doing so has demonstrated his ability to work across multiple skill sets and organizations, willingness to assist in any capacity, and ability to work a customer through setting up the network correctly. If I need a particular software and system set up, he would not only meet the need, but do it quickly. He has maintained lab systems for us over the years in an organized and efficient manner. He has been watchful for systems, software, licensing, thus protecting the company assets. The wide variety of systems he has set up demonstrates the scope of his skills. His energy, patience, skill, and enthusiasm for his work is very evident.
Lorraine Wright
John is dedicated to supporting customers with world-class solutions and the highest level of integrity, determination to solve problems, and follow-through. His high level of knowledge puts him above the rest and this combination of skill and dedication makes him a true value to any position he holds.
Lorraine Wright
I recommend John for a number of reasons. He has assisted me personally with several in-depth connectivity issues with customers, and in doing so has demonstrated his ability to work across multiple skill sets and organizations, willingness to assist in any capacity, and ability to work a customer through setting up the network correctly. If I need a particular software and system set up, he would not only meet the need, but do it quickly. He has maintained lab systems for us over the years in an organized and efficient manner. He has been watchful for systems, software, licensing, thus protecting the company assets. The wide variety of systems he has set up demonstrates the scope of his skills. His energy, patience, skill, and enthusiasm for his work is very evident.
Lorraine Wright
John is dedicated to supporting customers with world-class solutions and the highest level of integrity, determination to solve problems, and follow-through. His high level of knowledge puts him above the rest and this combination of skill and dedication makes him a true value to any position he holds.
Lorraine Wright
I recommend John for a number of reasons. He has assisted me personally with several in-depth connectivity issues with customers, and in doing so has demonstrated his ability to work across multiple skill sets and organizations, willingness to assist in any capacity, and ability to work a customer through setting up the network correctly. If I need a particular software and system set up, he would not only meet the need, but do it quickly. He has maintained lab systems for us over the years in an organized and efficient manner. He has been watchful for systems, software, licensing, thus protecting the company assets. The wide variety of systems he has set up demonstrates the scope of his skills. His energy, patience, skill, and enthusiasm for his work is very evident.
Experience
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Rochester Software Associates
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United States
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Software Development
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1 - 100 Employee
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Technical Analyst
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Aug 2013 - Present
Technical analyst supporting RSA's WebCRD web-to-print solution Coordinate the installation of WebCRD in customer hosted and SaaS systems. Configure software for automation of document ordering and production to increase ROI. Provide remote technical support and troubleshooting of customer systems. Technical analyst supporting RSA's WebCRD web-to-print solution Coordinate the installation of WebCRD in customer hosted and SaaS systems. Configure software for automation of document ordering and production to increase ROI. Provide remote technical support and troubleshooting of customer systems.
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Eastman Kodak Company
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Manufacturing
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700 & Above Employee
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Senior Technical Consultant in Kodak Services for Business Solutions Architect Group
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Sep 2011 - Jul 2013
Provide IT infrastructure and Web to Print workflow expertise for designing Solutions for Enterprise level customers and implement the technology
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Technical Consultant in Kodak MarketMover Print Practice
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Aug 2010 - Sep 2011
Design and Implement IT infrastructure, systems, and security for Kodak's multi-channel Managed Campaign Services offering.
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Remote Support Engineer - Kodak Technical Response Centre
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Apr 2008 - Aug 2010
Supported Kodak Unified Workflow InSite web to print software.
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NexPress Solutions
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Printing Services
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1 - 100 Employee
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Computer Systems Specialist
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Jul 2001 - Apr 2008
Supported NexPress lab infrastucture from Network, Servers, Desktop, and applications for Graphic Printing and Workflow. Implement test environments for commercialization of NexPress web to print and variable data applications and execute tests for commercialization. Supported NexPress lab infrastucture from Network, Servers, Desktop, and applications for Graphic Printing and Workflow. Implement test environments for commercialization of NexPress web to print and variable data applications and execute tests for commercialization.
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Business Methods, Inc. (now Toshiba Business Solutions)
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Rochester, New York Area
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Network Engineer
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1997 - Jul 2001
Support small to medium sized business IT infrastructure from Internet connectivity, server installation, configuration and backup, to desktop and application troubleshooting. Support small to medium sized business IT infrastructure from Internet connectivity, server installation, configuration and backup, to desktop and application troubleshooting.
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Business Methods, Inc.
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Rochester, New York Area
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Field Support Technician
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1990 - 1997
Perform on-site service for fax machines and analog and digital printing devices. Perform on-site service for fax machines and analog and digital printing devices.
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Education
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Erie Community College
Associate of Arts and Sciences (A.A.S.), Electrical Engineering Technology -
SUNY at Buffalo
Community
