N. Raul Galarza, Ed.D.

Vice President of Enrollment Management & Marketing at Excelsior University
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Boston
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
Skills

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Neha Buddhadev, CSM®

I have had the pleasure of working with Raul on multiple strategic projects when I was employed at Northeastern University. He was the project sponsor on multiple projects that I was managing, as well as a great mentor. Raul is an empathetic and a positive leader. He actively promotes learning and development on his team. What stands out to me about Raul’s leadership is the fact that he is very open. Not only does he welcomes healthy debates and constructive feedback but also navigates them with maturity. I am impressed by Raul’s patience and knack of dealing with difficult stakeholders while standing up for his team. I really enjoyed working with him and I am incredibly grateful for his mentorship.

Patrick Linehan Jr. 林瀚

Raul is a one of a kind, high energy peak performer in the education realm. The standards he hold for himself inevitably raise the standards of the teams and organizations he impacts. His understanding of organizational leadership, work flow and cultural transformation make him a go to guy for input and advice on projects for myself and many of my partners and clients.

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Credentials

  • Lightning Experience for Salesforce Classic Users
    Trailhead by Salesforce
    Oct, 2018
    - Oct, 2024

Experience

  • Excelsior University
    • United States
    • Higher Education
    • 300 - 400 Employee
    • Vice President of Enrollment Management & Marketing
      • Dec 2022 - Present

      Reporting to the President, serves as Chief Marketing, Admissions, Academic Advising, and Student Support Services Executive driving the end-to-end student experience from lead generation to graduation (including student financial services, registration, and all student support related functions). Responsible for leading the development of a strategic marketing plan, aggressive restructuring and expansion of the University's brand, marketing communications, and digital marketing strategy. Contributes to the market success of the academic product portfolio through a deep knowledge of the University's market, customers and competitors and the prioritization of the academic product roadmap and strategy. Leads the redesign of the end-to-end journey, maximizing human capital and talents of the broader team, and collaborating across the institutional executive leadership team to define the future for prospective, current students and alumni. By strategizing, executing, and leading/managing key executive directors and their units, I help our institution to create a customized, student-centric, world-class student experience while maximizing efficiency and developing a strong return on investment (ROI). Show less

    • Vice Provost of Enrollment Management & Student Experience
      • Jul 2022 - Dec 2022

      Chief Enrollment, Academic Advising, and Student Support Services Executive overseeing the end-to-end student experience from inquiry to graduation, student financial services and registration, academic advising, and student support related functions. Leading the redesign of the end-to-end journey, maximizing human capital and talents of the broader team, and collaborating across institutional executive leadership team to define the future for prospective, current students and alumni. By strategizing, executing, and leading/managing people, I help our institution to create a world-class student experience. Show less

  • AACRAO
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Faculty and Curriculum Development - AACRAO Strategic Enrollment Management, ASCEND Leadership
      • Sep 2019 - Dec 2022

      Lead the inaugural and continuing cohorts of future Strategic Enrollment Management (SEM) leaders through a year-long curriculum incorporating the essential competencies required to take the next step in enrollment management leadership. The curriculum design incorporates the AACRAO Professional Competencies and Proficiencies and leverages existing professional development opportunities offered by AACRAO. The curriculum focus included Collaboration and Consensus, Organizational Climate, Strategic Enrollment Management Planning, Change Management, Financial Management, and Leadership in Data Analysis and Effective Use of Technology. The ASCEND Leadership Development Program is a unique leadership development program targeted to diversifying the enrollment management profession so that institutions may benefit from a deeper pool of knowledge and expertise as they face the challenges of the future enrollment landscape. The program seeks to grow and develop a diverse cohort of mid-level professionals in a multi-pronged approach, preparing leaders to take on roles in Enrollment Management in North America and around the globe. Show less

  • Cambridge College
    • United States
    • Higher Education
    • 400 - 500 Employee
    • Vice President of Enrollment Management & Marketing
      • Jun 2021 - Jul 2022

      Reporting directly to the President, responsible for providing vision, comprehensive leadership, effective planning, program development, budget oversight, data analysis, and institutional coordination for marketing and enrollment management, recruitment, retention and student development functions. Responsible for developing the strategic recruitment plan, policies and practice standards for undergraduate and graduate admission on the main campus and throughout all regional centers. Oversee the development of strategic marketing plans for the college including outreach and advertising designed to attract and recruit students from targeted segments consistent with the college mission and core population, assisting students to achieve their dream of completing post-secondary education. Show less

  • Linehan Group
    • United Kingdom
    • Business Consulting and Services
    • Organizational Leadership, Element Mastery, and Higher Education Curriculum & Training Consultant
      • May 2021 - Jul 2021

      Curriculum development and teaching/training for transformative culture, organizational leadership, sales, marketing, B2B, and Technology/CRM and sales enablement & operations. Key designer of uniquely tailored customer-experience focus, leveraging technology and influencing transformative organizational change among varied industries and multinationals. Curriculum development and teaching/training for transformative culture, organizational leadership, sales, marketing, B2B, and Technology/CRM and sales enablement & operations. Key designer of uniquely tailored customer-experience focus, leveraging technology and influencing transformative organizational change among varied industries and multinationals.

  • Focus EduVation
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Director of Industry Partnerships (Curriculum Design & Academic Program Market Validation)
      • May 2021 - Jun 2021

      Comprehensive outreach and analysis to establish the efficacy and development of competencies in demand for organizations in varied industries (e.g. Industrial Internet of Things, Industry 4.0, and smart manufacturing fields). Research and publish parameters in identified segments of the biomedical, biopharma, and medical devices to build a multi-pronged/competency framework for a series of academic offerings for a large Midwest regional university. Comprehensive outreach and analysis to establish the efficacy and development of competencies in demand for organizations in varied industries (e.g. Industrial Internet of Things, Industry 4.0, and smart manufacturing fields). Research and publish parameters in identified segments of the biomedical, biopharma, and medical devices to build a multi-pronged/competency framework for a series of academic offerings for a large Midwest regional university.

  • Northeastern University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Asst. Vice President of Enrollment Management
      • Oct 2019 - Jun 2021

      Key member of Northeastern University's Enrollment Management senior leadership team with overall responsibility for providing enrollment and retention strategies to scale professional undergraduate and graduate programs against aggressive multi-year enrollment goals. Oversight over enrollment management teams including Admissions, Operations, and field Recruitment teams in scaling the enrollment journey for prospective students through new student registration. Ensures that the University is in compliance with federal and state regulations with respect to enrollment practices and the awarding of financial aid. Effectively works in a matrix organization, partnering closely with Marketing, Finance, Data & Analysis, Regional Deans and CEOs, Enrollment Management Contact Center, and International Enrollment Management. Partners with colleagues in Learner Services, Advising and Career Coaching to develop retention driving strategies to improve current student experience and ensure annual student enrollment goals are met. Show less

  • Nexford University
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Adjunct Instructor - Guest Lecturer [Faculty]
      • Jul 2019 - Oct 2019

      Under the direction of the Academic Program Director, responsible for engaging learners in online discussion exercises and live engagement sessions, reviewing course materials and competency development with learners, guiding learner inquiries about course content in business foundations and core coursework, and participating in content revisions and submissions.

    • Executive Director of Learner Enrollment Management & University Registrar
      • Oct 2018 - Oct 2019

      Key member of the founding team in the creation and design of innovative admission, enrollment, and registrar strategy, development of a data-driven culture of continuous quality assurance, effectively aligned institutional policies, and efficient and scalable procedures which enable a superior learner experience for an increasingly diverse international student population. Chief enrollment officer responsible for ensuring that the admission, enrollment, retention, and registrar teams deliver on our strategy for international and domestic online students who seek to achieve their education and career goals. Senior leader in the design and deployment of industry-disruptive and innovative technological solutions for high growth and scale.Nexford University (NXU) enables greater social and economic mobility across the world by providing learners access to high-quality, affordable, dynamic education that prepares them for the global workplace. Designed a next-generation learning experience that aimed to positively impact millions of lives around the world. The goal remains to become the largest and most affordable American university in the world.NXU provides students with a fully-online global education based on the mastery of competencies that are relevant in the workplace. NXU equips students with the skills needed for lifelong learning and continuous professional development. The global community supports learning and success through the innovative use of technological advances in artificial intelligence, instructional design theory, and our innovative competency-based education model.http://www.nexford.org Show less

  • Southern New Hampshire University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Adjunct Professor & Vice Chair Institutional Review Board [Teaching & Academic Operations]
      • Jul 2017 - Sep 2018

      Facilitated learning, provided high-quality academic experiences, and support students as they work toward their educational goals in the fields of Organizational Leadership, Change Leadership, and Higher Education Administration. Achieved high faculty evaluation marks by working collaboratively in a supportive academic environment, partnering with student advising to ensure that each student has the support, tools and resources needed to be successful Academic reviewer in support of a strong commitment to integrity and ethics in conducting institutional researchAcademic reviewer for SNHU's College of Online and Continuing Education Institutional Review Board (IRB) in support of a strong commitment to integrity and ethics in conducting institutional research. Show less

    • Asst. Vice President, Enrollment Support Services SNHU-Online [Enrollment Management Operations]
      • Oct 2014 - Sep 2018

      Lead a multi-unit/multi-functional department of 100+ enrollment support operations professionals dedicated to world class service for SNHU's College of Online and Continuing Education (COCE) and College for America (CfA) students, admissions, advising, academics, and across the organization to achieve over 150k learners enrolled per year (double digit YoY growth).Subject matter expertise and institutional initiative representation for new student first year experience (onboarding), international student admission experience, Women In STEM and diversity inclusion strategy, Founder/Chair COCE Diversity Council, NEASC reaccreditation, Hispanic/LatinX recruitment and retention strategy, academic program design and implementation (undergraduate and graduate levels), policy design and administration, Student at Risk Assessment (Crisis), and leadership development programs.Lead efforts to align multi-unit departmental culture to reflect best practices and behaviors to SNHU's mission, vision, and brand expectations via development of effective leadership teams [including directors/team leads/managers], oversight of departmental hiring and training, process improvement and design, data-informed decision-making, accreditation alignment, standardization of procedures, team member and leader professional and career development, projection of growth needs, accuracy and service compliance, advancement of technology utilization (including SharePoint, OneNote, Confluence, dashboard/data cube reporting), and innovation in support of admission decisions, transfer credit evaluations, prior learning assessment, first year course recommendations, and enrollment operations. Show less

  • Capella University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Academic Director, Learner Affairs and Academic Operations [Student Affairs & Academic Operations]
      • Nov 2011 - Oct 2014

      Direct a multi-unit team (including staff of leaders and individual contributors) to mitigate institutional risk and student affairs issues (equivalent to Dean of Students Office, including discrimination, Title IX claims) on behalf of the University President.Manage student experience and risk mitigation at residencies and commencement with a focus on multicultural inclusion and sensitivity. Lead administrator and final institutional appeal decisions for academic policy and due process violations, ensuring advocacy for social justice, equity, and compliance. Facilitate student crisis referrals and emergency management leadership as institutional Safety Officer. Manage the Academic Quality Improvement (AQIP) portfolio response (student complaint management). Manage academic operations and school support functions (course reporting and loading, faculty credentialing database). Partner with individual school Dean, Faculty leadership, and Academic Affairs personnel in addressing student insight trends and resolution of issues, including claims of discrimination and cultural inequity. Successfully resolved 19% YoY increase in learner grievances and 3rd party complaints (Department of Education and Better Business Bureau). Successful management institutional risk & decreased revenue chargebacks by $2.9 million Show less

    • Sr. Manager, Advising Innovation & Customer Care [Student Affairs]
      • May 2011 - Nov 2011

      Principle strategic architect for innovative learner support and student affairs solutions at the University, including design of an academic coaching model, academic advising and administrative support, directly impacting learner retention and satisfaction. Institutional expert in multicultural inclusion, academic coaching, academic advising and adult student retention theory. Design lead for concept development, internal process, and philosophy. Strategic leader of the Customer Care department (including team leaders) in managing learner grievances, 3rd party complaints (Department of Education, Better Business Bureau), and institutional policy development. Partner with individual school Dean, Faculty leadership, and Academic Affairs personnel in addressing student insight trends and resolution of issues. Decreased institutional tuition chargebacks and waivers to below $2M (20.6% reduction YoY). Show less

    • Manager, Academic Advising & Customer Care (Student Affairs)
      • Mar 2006 - May 2011

      Managed academic advising leadership team of five leaders, in education and mental health professional markets (including Psychology, Counseling/CACREP programs) supporting large (50+) multi-unit teams of academic advisors at the Masters and Doctoral degree levels in the University). Developed strategies and tactics to coach learners with mindfulness toward multicultural inclusion, achieve retention goals, re-engineer operational processes, and create strong interdepartmental partnerships. Developed institutional policies, retained extensive product knowledge and positioning, and maintained superior understanding of student affairs issues, student retention techniques, and adult learning theories. Partner with individual school Dean, Faculty leadership, and Academic Affairs personnel in addressing student insight trends and resolution of issues. Managed institutional tuition chargebacks and waivers (up to $4.2M/yr). Exceeded new student referral goal by 24% and exceeded overall operating plan retention metrics annually (20-22% growth YoY). Show less

  • DeVry University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Assoc. Director of Admissions [Enrollment Management]
      • Aug 2004 - Jan 2006

      Managed the enrollment management department (including team leaders) for the Minnesota market under the direction of the Regional Dean of Enrollment. Oversaw all local new market undergraduate/graduate admissions, re-engineered processes, managed business-to-business lead generation and marketing budget, new student orientation, and student affairs issues. Coordinated MN State Grant and Workforce Investment Act funding. Managed local institutional articulation agreements, Twin Cities Adult Education Alliance consortium, motivated the admissions department to exceed year-end goal by 22%, and achieved P.R.I.D.E. award (Professional Recognition for Integrity, Dedication, and Excellence; national premier high-achievers award). Show less

  • Dunwoody College of Technology
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Manager of Admissions [Enrollment Management]
      • Aug 2002 - Aug 2004

      Oversaw non-profit college’s enrollment management department, coordinated all marketing activities & school promotions, managed marketing budgets, and policy/procedure/process development under the direction of the College President. Led cross-functional campus multicultural awareness campaigns and diversity and inclusion initiatives. Partnered with student affairs office in handling student development issues. Active member of MNACC (MN Association for Counselors of Color), MACAC (MN Association for College Admissions Counseling), and National Hispanic College Fairs & local Hispanic community programs. Conducted yearly departmental review for institutional sponsors, the Alumni Board of Managers, and the Board of Trustees. Exceeded admissions team year-end goals by 24% and 15% increase in enrollment (over previous year) for next academic year. Show less

  • Mars Music, Inc
    • Roseville, MN
    • Operations & Sales Manager/Learning Center Director (Student Affairs)
      • Jan 2000 - Jul 2002

      Led operations and sales teams in multi-department retail, events, and educational organization - staff of forty employees and four team leaders. Maintained and closed all Spanish-speaking sales for retail store and events. Managed and organized activities for staff of ten teachers and over two hundred students. Managed instructor, student, and department affairs. Decreased store losses by 15% year over year. Record low safety incidents. Increased band instrument rentals by 11% YoY. Increased department sales mix to #1 contributor in chain of 50 stores. Show less

  • University of Minnesota
    • United States
    • Higher Education
    • 700 & Above Employee
    • Instructor (Animal Physiology), Supervisor Institutional Research
      • 1995 - 1999

      Instructor General Biology undergraduate course and Animal Physiology laboratory / Lead institutional quantitative survey research efforts for various studies (e.g. research on Hemophilia). Instructor General Biology undergraduate course and Animal Physiology laboratory / Lead institutional quantitative survey research efforts for various studies (e.g. research on Hemophilia).

  • Various
    • Additional Experience
      • 1900 - 1900

      • CIHE-NEASC Accreditation Peer Reviewer, evaluating higher learning institutions against the New England Association of Schools and Colleges' accreditation standards • Initiated & developed strategic plan to address increasing Hispanic population in higher education • Leader Multicultural Employee Network Group; mission to improve cultural awareness & diversity • University Policy Council; developed academic integrity, code of conduct, discrimination policies • Leaders in Accessibility institutional round-table member; emerging trends in ADA compliance • Coordinated Dunwoody College student recruitment; 1st National Hispanic College Fair • Volunteered VA Hospital mental health ward & canteen service; support well-being of veterans • Served and lead team on fundraising campaign for United Way & Community Health Charities MN • Advocate & participant in Spanish immersion education pilot program for K-12 school district • Developed curriculum & taught general biology for minorities entering health sciences • Animal Humane Society’s 2014 Walk for Animals commercial & canine fostering • Lecture & laboratory university teaching experience, animal physiology & general biology • Successful team leader in high growth institution ($843.3 million revenue); student retention goals • Learning Center Director serving and administering for over 200 students and 20 teachers • Supervised health research project; University of Minnesota Institute Health Services Research Show less

Education

  • Northeastern University
    Doctor of Education (Ed.D.), Higher Education Administration
  • Capella University
    Master of Science, Education and Leadership in Higher Education
  • University of Minnesota-Twin Cities
    Bachelor of Science, Animal Physiology/Biology and Child Psychology
  • University of New Hampshire
    Certificate, Six Sigma: Total Quality Management Fundamentals

Community

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