Director of Career Services

• Jan 2021 - Present

Business Development Manager USA

• Sep 2021 - Present

Corporate Recruiter and Marketing Manager

• Apr 2019 - Jun 2020

In this role, I efficaciously oversee recruitment, candidate sourcing, onboarding, training, performance management, and integration. I also manage recruitment metrics, innovative digital marketing campaigns, promotional content, and projects. My duties also encompass conducting ROI analysis, statistics, P&L, and creating and distributing e-blast client communication while consistently monitoring interaction. Maintain and cultivate solid working relationships with key stakeholders, community leaders, and businesses. My key achievements: • Project-managed various internal events to drive company visibility and promote client retention. • Secured exceptional candidates by leveraging expertise in executing emotional behavior interviews. • Boosted user engagement statistics by double digits on website employing Google analytics for tracking, and development of effective and forward-thinking content. Show less

Director of Guest Relations / Development and Social Media

• Nov 2006 - Feb 2019

With this company, I supervised, planned, and executed Marriott Brand Standards during Starwood takeover. My expertise spanned managing check-in/check-out procedures, daily bookings, internal communication, brand awareness, and engagement on social media to drive online presence while maintaining guest and personal interactions. Led collaborations with various internal departments including sales, conventions, and human resources on new standards. My key achievements: • Stringently oversaw all social media content management and tracking including swiftly responding to guests. • Trained and coached associates on policies, procedures, and regulations to enhance efficiency and mitigate downtime. • Drafted and presented complex reports on budgets, guest scores, and new on-line engaging content for digital marketing. • Strategically analyzed online presence, guest reviews, and responded to all social media reviews and inquiries. • Enthusiastically engaged with each guest and clients daily while supervising check-in and delivering individual personal Thank You notes to each guest which significantly improved client retention. • Provided exceptional guest services consistently and resolving queries swiftly. • Supported department heads with training associates and ensuring service standards are upheld always. • Served as HR right hand person regarding answering questions relating to employee grievances and onboarding. Show less

Director of Wellness and Spa Sales

• Jan 1998 - Jan 2006

Director of Fitness and Spa Sales Century City, CA With this company, I directed negotiations to secure favorable bids, accounts payable, receivable, and payroll to ensure business objectives are met and exceeded. Leveraged great interpersonal skills to lead and train staff, facilitate staff meetings, and resolve conflicts. I drafted comprehensive reports on hotel backlog, new class schedules, prospective employees, general ledger, P&L, and any pending matters for delivery to General Manager. My key achievement: ● Responsible for membership upsell of Fitness and Spa offerings. Show less