Melissa B.
Operator / Revenue Trainer at The Rapid- Claim this Profile
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Spanish Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Lisa F Kosak
Melissa is an inspiring leader who is very energetic, focused, and brings value to everything that she does. She has a lot to offer with fresh ideas and a positive approach. We have worked together on several projects and Melissa delivers on what she commits to and her work is always spot on. She is very effective at juggling numerous responsibilities simultaneously and is one my key go to people for ideas and getting projects complete.
John M Potter
Melissa Birnie volunteered to help GRAPE (Grand Rapids Area Professionals for Excellence) improve its community profile a few months ago. Her community partnerships and social media presence have proven to be tremendously valuable. In particular, she has improved GRAPE's brand recognition and event attendance in a strategic way (via carefully targeted messaging). Melissa's engaging style also keeps her community profile in circulation. I heartily recommend Melissa Birnie's work for anyone seeking to improve their client relationships.
Lisa F Kosak
Melissa is an inspiring leader who is very energetic, focused, and brings value to everything that she does. She has a lot to offer with fresh ideas and a positive approach. We have worked together on several projects and Melissa delivers on what she commits to and her work is always spot on. She is very effective at juggling numerous responsibilities simultaneously and is one my key go to people for ideas and getting projects complete.
John M Potter
Melissa Birnie volunteered to help GRAPE (Grand Rapids Area Professionals for Excellence) improve its community profile a few months ago. Her community partnerships and social media presence have proven to be tremendously valuable. In particular, she has improved GRAPE's brand recognition and event attendance in a strategic way (via carefully targeted messaging). Melissa's engaging style also keeps her community profile in circulation. I heartily recommend Melissa Birnie's work for anyone seeking to improve their client relationships.
Lisa F Kosak
Melissa is an inspiring leader who is very energetic, focused, and brings value to everything that she does. She has a lot to offer with fresh ideas and a positive approach. We have worked together on several projects and Melissa delivers on what she commits to and her work is always spot on. She is very effective at juggling numerous responsibilities simultaneously and is one my key go to people for ideas and getting projects complete.
John M Potter
Melissa Birnie volunteered to help GRAPE (Grand Rapids Area Professionals for Excellence) improve its community profile a few months ago. Her community partnerships and social media presence have proven to be tremendously valuable. In particular, she has improved GRAPE's brand recognition and event attendance in a strategic way (via carefully targeted messaging). Melissa's engaging style also keeps her community profile in circulation. I heartily recommend Melissa Birnie's work for anyone seeking to improve their client relationships.
Lisa F Kosak
Melissa is an inspiring leader who is very energetic, focused, and brings value to everything that she does. She has a lot to offer with fresh ideas and a positive approach. We have worked together on several projects and Melissa delivers on what she commits to and her work is always spot on. She is very effective at juggling numerous responsibilities simultaneously and is one my key go to people for ideas and getting projects complete.
John M Potter
Melissa Birnie volunteered to help GRAPE (Grand Rapids Area Professionals for Excellence) improve its community profile a few months ago. Her community partnerships and social media presence have proven to be tremendously valuable. In particular, she has improved GRAPE's brand recognition and event attendance in a strategic way (via carefully targeted messaging). Melissa's engaging style also keeps her community profile in circulation. I heartily recommend Melissa Birnie's work for anyone seeking to improve their client relationships.
Credentials
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Nonprofit Board Certification I
Dorothy A. Johnson Center for PhilanthropyJan, 2016- Nov, 2024
Experience
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The Rapid
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United States
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Truck Transportation
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1 - 100 Employee
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Operator / Revenue Trainer
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2017 - Present
Operate transit vehicles, ensuring the highest standards of safety and customer service. Train new drivers. Juggle competing priorities and resolve problems quickly and efficiently while working with diverse populations. Pivot and adapt to challenging situations with poise and professionalism. Operate transit vehicles, ensuring the highest standards of safety and customer service. Train new drivers. Juggle competing priorities and resolve problems quickly and efficiently while working with diverse populations. Pivot and adapt to challenging situations with poise and professionalism.
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Mobile Technology Association of Michigan (MTAM)
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Wireless Services
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Podcast Producer & Host, Michigan Mobile Musings
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2015 - 2017
Produced and hosted a 30-minute weekly podcast to showcase Michigan’s mobile/wireless technology industry – involving recruiting speakers, creating partnerships, and sharing best practices/trends in the mobile/wireless space. Increased awareness of how Michigan firms use technology to increase productivity and profitability. Produced and hosted a 30-minute weekly podcast to showcase Michigan’s mobile/wireless technology industry – involving recruiting speakers, creating partnerships, and sharing best practices/trends in the mobile/wireless space. Increased awareness of how Michigan firms use technology to increase productivity and profitability.
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WGVU
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Business Development Coordinator
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2015 - 2016
Secured renewing and new sponsors for television, radio, and community events through prospecting and networking. Represented the organization in cross-functional initiatives, chamber functions, and community events. Secured renewing and new sponsors for television, radio, and community events through prospecting and networking. Represented the organization in cross-functional initiatives, chamber functions, and community events.
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Inforum
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United States
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Non-profit Organizations
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1 - 100 Employee
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Member Engagement Manager
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2014 - 2015
Prospected new members and engaged current members. Recognized as the organization’s brand ambassador state-wide. Collaborated with committee chairs. Participated as staff on the Ambassador Committee and 10-Year Anniversary Planning Committee. Managed event logistics. Prospected new members and engaged current members. Recognized as the organization’s brand ambassador state-wide. Collaborated with committee chairs. Participated as staff on the Ambassador Committee and 10-Year Anniversary Planning Committee. Managed event logistics.
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EarthLink
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United States
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Telecommunications
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700 & Above Employee
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Business Account Executive
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2012 - 2013
Identified prospects using market research tools. Maximized new business opportunities by achieving 150% of target for weekly appointments set. Identified prospects using market research tools. Maximized new business opportunities by achieving 150% of target for weekly appointments set.
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Lowe's Companies, Inc.
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United States
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Retail
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700 & Above Employee
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Commercial Sales Associate
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2011 - 2012
Managed 25 enterprise commercial accounts involving project quotes, special orders, and product delivery. Contributed to the sales team surpassing $5.1M sales goal, the highest revenue for this store to date. Managed 25 enterprise commercial accounts involving project quotes, special orders, and product delivery. Contributed to the sales team surpassing $5.1M sales goal, the highest revenue for this store to date.
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Verizon Wireless
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Greater Grand Rapids, Michigan Area
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Business Sales Representative / Corporate Account Executive / Customer Service Supervisor
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1994 - 2010
Business Sales Representative | Corporate Account Executive | Customer Service Supervisor Verizon Wireless 1994-2010 Greater Grand Rapids, Michigan Area Managed the West and Central Michigan territory with 100+ accounts primarily in healthcare and professional services. Key clients: Spectrum Health, Trinity Health, Meijer, and Gentex. Built long-lasting, trusted relationships at all levels, including C-suite, and provided unparalleled service. Managed product implementations for strategic accounts from launch through support. Selected by senior management to mentor peers. Highlights: - Recognized for achieving and surpassing sales targets and renewal quotas, including the highest growth account in Michigan for 2 consecutive years. - Increased a key account from being a “Challenger” with 25 units in service to the “Incumbent” with 1K+ units in service, far surpassing competitors. - More than doubled another key account’s revenue by upselling services with customized solutions – leveraging deep knowledge of the client and their needs. - Re-signed a key client with a quote above the competitor’s bid, as a result of the strong relationship, brand loyalty, and prioritization of value over price. - Achieved an average disconnect rate significantly below the benchmark goal. - Negotiated new contract terms for 88% of client base, exceeding the 70% corporate standard. - Project-managed a complex, large-scale roll-out of 4,000+ products at a key healthcare client. Show less
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Education
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Ferris State University
Mini MBA Management and Executive Development Certificate Program -
Western Michigan University
Master-level Coursework in Digital Media Planning -
Kaufman FastTrac / Michigan Small Business Development Center
Certificate of Completion, Entrepreneurial and Small Business Operations -
Davenport University
BBA - International Business, Management, Social Science Minors, Master-level Coursework in Operations, Organizational Dynamics -
Grand Rapids Community College
Associate of Arts (A.A.), Political Science & Government
Community
