Experience

Velocity Global

• United States
• Software Development
• 700 & Above Employee

• Enterprise Client Account Manager

  • May 2022 - Present

  Promoted in 6 short months to manage high-profile clients with 26 or more supported employees.• Responsible for client management, including reoccurring calls, troubleshooting, and complaints.• Worked with a newly formed team to help answer questions and problems that occur with clients. • Conduct kickoff calls with clients related to onboardings and ensure they are completed on time.• Weekly calls with a dedicated Client Account Associate to discuss employee development plans.• Collaborate with various teams in Employee Experience, Sales, Accounting, and Payroll. Show less

• Partnership Client Account Manager

  • Dec 2021 - May 2022

  Responsible for maintaining client satisfaction and retention. • Answered client’s requests related to invoicing, payroll, and other HR matters via email or over the phone in a timely and professional manner. • Onboarded 27 employees at once for various clients in multiple countries. • Researching country-specific information within our internal resource website to ensure the information provided to clients and employees is accurate. • Reviewing contracts and addendums for changes to employment agreements and ensuring they are accurate and paid to the employee timely. Show less



FGS Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Managing Director of Account Management

  • Jan 2019 - Dec 2021

  In charge of managing the Account Management staff of nine employees for over 40 different clients. Documenting new processes and procedures and relaying this information to the Account Management staff. Working closely with the Sales staff for new and existing client requests and escalated issues. Initiated a new program to source and order premium items for clients. Coordinate with internal department heads and CEO to provide the best possible customer service for clients.

• Senior Account Manager

  • Feb 2018 - Jan 2019

  Worked with a small group of other Senior Account Managers and the director of Account Management to implement new processes to allow FGS to operate more efficiently. Additional training and knowledge in SSRS Reports, from modifying to creating reports from scratch for client requests. Handling client complaints and researching an audit trail to determine the cause of the issue. Assist with training of Account Coordinators and Managers. Understanding of FSC/SFI certification processes.

• Account Manager

  • Aug 2016 - Feb 2018

  Managed and helped implement one of the top accounts for FGS, while acting as a liaison between the client and FGS internal departments. Modifying Crystal Reports to provide the client with the specific data they need to perform their duties. Monthly review and approval of invoices from the accounting department prior to the invoice being sent to the client for payment. Oversee special projects for mailings of over 20,000 recipients.

• Account Coordinator

  • Mar 2014 - Aug 2016

  Assisted the Account Manager with the day to day activities for six different clients. Worked in Adobe to review PDF’s and prepare them for digital printing or linking the assets in our asset management system. Assisted clients with order entries on the client specific website. Reviewed receiving’s for accuracy prior to the item being placed into inventory and used in orders. Reviewed any items that are to be scrapped to ensure the correct item is discarded.



Porsche Financial Services, Inc.

• United States
• Financial Services
• 200 - 300 Employee

• Senior Customer Service Representative

  • Jun 2012 - Oct 2013

  Collect on accounts that are 46+ days past due, work with customers to try to avoid repossessions. Handle accounts that are in repossession status including skip tracing and fraud investigation. Working with attorneys on filing complaints and bankruptcy cases. Receiving inbound customer service calls while working in a fast paced environment. Resolving customer complaints when they arise as a supervisor call. Working with insurance companies to discuss auto claims and ensure the customer is properly compensated for the loss or damages to their vehicle. Assisting and training customer service representatives to be more efficient and knowledgeable regarding the companies policies and procedures. Show less

• Customer Service Representative

  • Jul 2007 - Jun 2012

  Managing a queue size of 130+ accounts daily, including collecting on past due accounts, resolving insurance defaults, total loss, and customer requests. Skip tracing accounts and reviewing credit bureaus to determine the companies potential loss or probability of fraud. Collect on accounts with a potential loss of up to $400,000. Taking inbound calls and multi tasking efficiently.



Old Second National Bank

• United States
• Banking
• 400 - 500 Employee

• Teller and Personal

  • Apr 2005 - Jun 2007



Castle Bank

• Sandwich, IL

• Teller

  • Oct 2002 - Apr 2005