Experience

Sèvis Finansye Fonkoze

• Financial Services
• 100 - 200 Employee

• • Apr 2020 - Present

  • Extract, clean and transform data provided by the system Temenos 24• Design templates to improve the availability and usability of data and information concerning all operations• Establish and maintain databases as needed• Exploit internal databases to produce reports, prices of decision, and product development• Process data using state-of-the-art methods of analysis and data visualization (Jupyter Notebook, R, Excel, Tableau, Google Data Studio)• Develop initiatives to improve the quality of internal data• Production of internal reports (from the institution's internal data)• Preparation of daily reports suite of monthly reports, quarterly reports• Update Operational dashboard monthly (For board meeting)• Prepared reports at the request of the managerial staff• Production of external reports (IDB, SPM, Performance Indicator)• Preparation of reports on request of partners and investors• Support for the closing of monthly books• dormant accounts• Monthly provision of delinquent loans• Incentive report Loan Officer Bonus, DAT bonus• Support in the design and implementation of research activities• Participate in the definition of strategies for collecting and processing data• Check the data used during research activities• Process, transform, exploit the necessary data from the dashboard• Conduct analytics to understand customer behavior• Developer of reports and dashboards• Support other departments in other required tasks or requested. Show less

• • Jul 2022 - Aug 2022

  • Train over 200 hundred operation users on the regular functionalities of the new version of T24 (Bank Software), from the customer service to the branch director.

• • Feb 2016 - Apr 2020

  • Executing financial transactions according to the institution procedures• Preparing reports by collecting and analyzing information (calls, financial data)• Operations assistance to 45 branches• Local and international wire transfer or other types ( Moncash, LajanCash, MoneyGram, CAM) on my supervision.• Closing accounts including savings and disbursement• Investigating and correct errors upon customers' request using customer and bank records

• • Feb 2016 - Mar 2016

  I have Build a system with ACCESS in order for the call center agents to record clients calls.

• • Oct 2012 - Feb 2016

  • Resolving customer complaints via phone or email• Preparing accurate call reports• Executing others institution payroll and bank reconciliation• Opening saving accounts and keep records of customer interactions, process customer accounts and file documents • Training and informing new customer about our products and services• Responding to customer inquiries, providing information on bank accounts, policies, products, and services• Processing transactions, including money transfer, deposits, and withdrawals and, data entry to update client files.• Communicating and coordinating with internal departments and 45 branches• Processing wire transfers, ACHs, loan payments and loan applications Show less

• • Oct 2011 - Sep 2012

  • Preparing accurate administrative report and agent incentives• Managing petty cash, data Entry and bank reconciliation statement• Coordinating field travel, communicate with internal employees, help departments and 45 branches• Communicating and coordinate with internal departments and 45 branches• Communicating effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail and using the internet• Providing additional support in all other tasks as needed• Administrative support for all data entry on daily basis with MS Excel.• Preparing closing documents after reviewing disbursement process. Show less

• • Sep 2010 - Sep 2011

  • Data Entry• Bank Reconciliation• Report writing• Manual checking, and cash-floats-preparing Operations•Authorising money spent, especially petty cash• Conrespondence writing• Preparation and agent prime payment• Agent travel coordination• Registering, filing and achiving customer account• Cash Control, organize field cash for work

• • Sep 2010 - Mar 2011

  • Report writing• Manual checking, and cash-floats-preparing Operations• Data Entry• Bank Reconciliation• Authorising money spent, especially petty cash• Conrespondence writing• Preparation and agent prime payment• Agent travel coordination• Registering, filing and achiving customer account• Cash Control, organize field cash for work



GRID Impact

• Design Services
• 1 - 100 Employee

• Team Reasercher

  • Apr 2019 - Apr 2019

  • Customer experience redesign • Focus Group, observation • Report and recommandations • Customer experience redesign • Focus Group, observation • Report and recommandations



Meda

• United Kingdom
• Design
• 1 - 100 Employee

• Freelance Interpreter

  • Aug 2018 - Aug 2018

  • English and creole Interpreter for MEDA and CLM (Chemen Lavi Miyò) Fondasyon Koze Zepol • Value Chain observation, redesigning path, and financial inclusion. • English and creole Interpreter for MEDA and CLM (Chemen Lavi Miyò) Fondasyon Koze Zepol • Value Chain observation, redesigning path, and financial inclusion.



COSMONET

• Belgium
• 1 - 100 Employee

• Cyber Cafe manager

  • Jul 2008 - Jan 2010

  • Assist customers when they have trouble or questions using computer software's. • Provide services such as encoding, printing, downloading and all other operations. • Keep accurate records of logs and inventories of the shop. • Time customers of the number of minutes or hours they will use the computer or internet. • Provide excellent customer care. • File papers and documents. • Maintains accounting databases by entering data into the computer; processing backups. • Assist customers when they have trouble or questions using computer software's. • Provide services such as encoding, printing, downloading and all other operations. • Keep accurate records of logs and inventories of the shop. • Time customers of the number of minutes or hours they will use the computer or internet. • Provide excellent customer care. • File papers and documents. • Maintains accounting databases by entering data into the computer; processing backups.