Experience

Planet Earth

• 100 - 200 Employee

• Photographer, Writer, Storyteller

  • Sep 2019 - Present



Product School

• United States
• Professional Training and Coaching
• 700 & Above Employee

• Instructor

  • Aug 2017 - Sep 2017



Delta Dental Ins.

• United States
• Insurance
• 700 & Above Employee

• Director of Product & Design, Customer Experience

  • Aug 2015 - Aug 2017



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Director, Product Innovation

  • Dec 2015 - Jun 2017

  Led a team of product managers to identify strategic opportunities and build disruptive mobile and web products within the financial industry. Built experimentation muscle to build fast, fail fast, iterate often and learn rapidly. Worked with a large cross-functional team of engineers and designers to launch several apps. * Launched iOS and Android apps that would serve as a financial hub for families where teens can receive, spend, manage and save money, with financial literacy being the cornerstone of the app. Identified a problem that had not been addressed by the market, created a product vision, validated concept solutions with customers, built a roadmap, iterated often and launched a successful pilot. * Built a responsive web application that understands customer financial habits and recommends a relevant suite of Capital One products. Show less



Gyft, a First Data company

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Head of Consumer Product

  • Dec 2014 - Dec 2015

  Led the consumer product management team for Gyft, a successful digital gift card startup. Reporting to the CEO directly, developed product vision and business strategy. Transformed Gyft into a design first company. * Managed the P&L for a portfolio that included consumers across 3 different platforms, iOS, Android and Web. * Launched redesigned versions of iOS and Android apps. Developed flatter design accompanied by a humanized experience for true consumers and a value generating experience for high volume customers. * Achieved increase in app installs and purchase conversion. New version was featured by Apple and rewarded with 4 stars by consumers in the App store. * Created distinct incentive structures and product experiences for each segment. Show less



Intuit

• United States
• Software Development
• 700 & Above Employee

• Head of Product - Global Payments Platform, Mobile Verticals, and Risk

  • Apr 2011 - Dec 2014

  Led a product management organization developing financial products for the Global QuickBooks Payments division. Created product vision, business plans and product roadmaps. Developed pricing models and financial forecasts. Generated innovative ideas for growth and created brand new businesses. Deployed lean testing to quickly gather customer insights. Negotiated with external vendors and built durable partnerships. • Spearheaded the launch of a prepaid debit card program and eliminated the need for a merchant bank account for GoPayment, Intuit’s mobile credit-card reader improving conversion by 14%. Radically re-imagined the signup experience and removed major friction points. • Winner of the prestigious Founder’s Innovation Award, which led to a three-month product marketing leadership role in London, UK. • Conceptualized and wrote the business plan for the Money Transmitter License (MTL) application with several US states. Created a multi-year product vision that focused on creating a payments ecosystem. • Led the transformation of the signup flow and slashed application length by more than 50%. Improved web signup conversion by 12% and mobile by 25%. Show less



PayPal

• United States
• Software Development
• 700 & Above Employee

• New Payments Products

  • Sep 2004 - Apr 2011

  Provided business leadership that led to a successful policy and product strategy and increasing revenues. Developed product enhancements to support fraud and credit policies, mitigating financial exposure. Partnered with data scientists to analyze data and recapture lost transactions. Negotiated and partnered with banks to facilitate money movement and fight fraud. • Exploited a market opportunity for replacing physical checks in the B2B payments space. Partnered with Business Development to devise a disruptive pricing strategy. • Formulated a segmented product strategy for recapturing $400M in payment volume lost due to risk policies and growing revenues by $12M. • Directed comprehensive risk strategies for PayPal X, an open platform that allows developers to create payment applications. Maintained a loss rate of 18 BPS over $300M in payment volume. Show less



Santa Clara University

• United States
• Higher Education
• 700 & Above Employee

• Part-time Assistant Lecturer

  • 2008 - 2011

  Taught two varsity level courses in business leadership. Taught two varsity level courses in business leadership.



MaXXan Systems

• Computer Hardware Manufacturing

• Senior Release Engineer

  • Aug 2002 - Aug 2004