Experience

National Recoveries, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Call Center Quality Analist

  • 2016 - 2017

  Ham Lake, MN Monitored daily function of call center and ensured operations of all activities and resolved issues. Established defined quality standards for all work aspects of the organization. Conducted performance evaluation. of of employees to identify areas of improvement.

• Senior Collector

  • 2015 - 2016

  Ham Lake, MN collected and managed accounts for student loans examine list of defaulted accounts and determine how much is owed to the company. Locate consumers through skip tracing skills to obtain contact numbers and place of employments.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Debt Collector

  • 2005 - 2013

  plymouth, MN collect and manage accounts federal student loans. hands on experience in controlling delinquent balances by managing past due notices