Experience

CERTIFY Global

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Technical Business Analyst

  • Jun 2022 - Present



Northeastern University

• United States
• Higher Education
• 700 & Above Employee

• Customer Experience Technician

  • Dec 2021 - Jun 2022

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Used consultative techniques to understand customer needs and make strategic referrals to business partners • Increased efficiency and team productivity by promoting operational best practices. • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions • Achieved high satisfaction rating through proactive one-call resolution of customer issues. Show less



Nikhil Koushik Associates

• Bengaluru Area, India

• Head Of Operations

  • Dec 2015 - Sep 2021

  • Founded the company, during my undergrad, which specializes in interior design, construction management and waterproofing of industrial and residential buildings. • Spearheaded expansion of Operations team. • Completed 50+ projects across multiple cities in south India resulting in a turnover of about 30 Million INR. • Lead a team of 35+ employees and involved in every step of project management, across multiple cities, including but not limited to the sales pitch, requirement gathering, project planning, people management, vendor management and handover of completed building site. Show less