Experience

Risk Strategies Company

• United States
• Insurance
• 700 & Above Employee

• VP, Information Technology

  • Oct 2023 - Present

• Director of IT

  • Jun 2019 - Oct 2023

  Responsible for critical business enabling services supporting 1700 employees across 70 sites. Providing strategic and tactical guidance to a diverse team of managers and technologists in multiple locations throughout the US. Accountable for networking, telecom, audio/video, conferencing, remote access, security, MDM, Microsoft (OS/Office/Email/AD/O365), VDI, End User computing, cloud services and service desk. • Developed strategy to ensure IT team and technologies will be capable of… Show more Responsible for critical business enabling services supporting 1700 employees across 70 sites. Providing strategic and tactical guidance to a diverse team of managers and technologists in multiple locations throughout the US. Accountable for networking, telecom, audio/video, conferencing, remote access, security, MDM, Microsoft (OS/Office/Email/AD/O365), VDI, End User computing, cloud services and service desk. • Developed strategy to ensure IT team and technologies will be capable of supporting rapid growth of organization. Includes the assessment of MSPs and leveraging cloud services(O365/Azure/AWS). • Re-architected VDI (VxRail, VMware Horizon) to support growth in 2020 and prepare for cloud/on-prem hybrid expansion. • Developed framework leveraging project management application (Smartsheet) to track projects, resource capacity, reporting and provide visibility to all management levels. • Introducing ITIL framework aligned with capability maturity of the IT organization. Implementing Ivanti Helpdesk, for Service, Asset, Change, Knowledge Management and Service Catalog. • Actively developing policies, processes and procedures to operationalize controls, improve efficiency for scalability and develop best practices to prepare for expanding compliance requirements. • Provide troubleshooting mentoring and guidance to develop a structured approach for resolving complex technical challenges. • Ensure any technical or process escalations are managed effectively, including communication to stakeholders across the organization. • Responsible for $4m CapEx/OpEx budget and approval of all technology purchasing. • Partner with M&A team supporting integration and IT management activities transitioning to Risk Strategies. • Developing cross-functional partnerships across all business units and Risk Strategies’ product leaders to develop deep understanding of service needs.



RSA Security

• United States
• Computer and Network Security
• 700 & Above Employee

• Senior Manager Global SaaS Technology

  • Jul 2017 - Jun 2019

  Responsible for a global team of technology professionals executing on strategies to build and manage the SaaS Technical Operations services portfolio (including AWS, Azure, databases, networking, servers, storage and data center infrastructure). Engage with customers to represent SaaS Operations’ infrastructure environment and drive discussions with senior personnel regarding incident management, resource planning, audit controls, compliance and risk management. Primary point of contact for… Show more Responsible for a global team of technology professionals executing on strategies to build and manage the SaaS Technical Operations services portfolio (including AWS, Azure, databases, networking, servers, storage and data center infrastructure). Engage with customers to represent SaaS Operations’ infrastructure environment and drive discussions with senior personnel regarding incident management, resource planning, audit controls, compliance and risk management. Primary point of contact for team, helping to plan, debug, and oversee ongoing operations of 24/7, highly available mission critical services. • Architected AWS PoC solution for RSA Integrated Risk Management Suite migrating to cloud solution. • Experienced with multiple AWS native services and operationalizing the support, IAM and compliance. • Provided ongoing operational support for traditional (Private Cloud Datacenters), hybrid (Virtustream) and cloud infrastructure (AWS/Azure) environments enabling delivery of customer facing products. • Executed on migration of revenue generating services supporting 30 billion annual transactions between data centers, within budget, on time and with no business impact to customers. • Capital and expense budget management associated with projects, team, 3rd party services and maintenance. • Managed, grew and developed a globally distributed team of direct and indirect reports (US, EU, IL). • Created relationships and negotiate with vendors to ensure cost effective procurement of hardware and services. • Responsible for ensuring that environments, policies and processes comply with compliance needs (SOC2 Type 2, PCI-DSS) • Lead day to day activities, resource planning, prioritization and change management processes. • Lead troubleshooting of applications, networking (WAN, LAN, ISP), servers (VMware, RedHat, Windows Server), storage (EMC), database (Oracle, SQL), and architectural challenges using the expertise of team. Show less Responsible for a global team of technology professionals executing on strategies to build and manage the SaaS Technical Operations services portfolio (including AWS, Azure, databases, networking, servers, storage and data center infrastructure). Engage with customers to represent SaaS Operations’ infrastructure environment and drive discussions with senior personnel regarding incident management, resource planning, audit controls, compliance and risk management. Primary point of contact for… Show more Responsible for a global team of technology professionals executing on strategies to build and manage the SaaS Technical Operations services portfolio (including AWS, Azure, databases, networking, servers, storage and data center infrastructure). Engage with customers to represent SaaS Operations’ infrastructure environment and drive discussions with senior personnel regarding incident management, resource planning, audit controls, compliance and risk management. Primary point of contact for team, helping to plan, debug, and oversee ongoing operations of 24/7, highly available mission critical services. • Architected AWS PoC solution for RSA Integrated Risk Management Suite migrating to cloud solution. • Experienced with multiple AWS native services and operationalizing the support, IAM and compliance. • Provided ongoing operational support for traditional (Private Cloud Datacenters), hybrid (Virtustream) and cloud infrastructure (AWS/Azure) environments enabling delivery of customer facing products. • Executed on migration of revenue generating services supporting 30 billion annual transactions between data centers, within budget, on time and with no business impact to customers. • Capital and expense budget management associated with projects, team, 3rd party services and maintenance. • Managed, grew and developed a globally distributed team of direct and indirect reports (US, EU, IL). • Created relationships and negotiate with vendors to ensure cost effective procurement of hardware and services. • Responsible for ensuring that environments, policies and processes comply with compliance needs (SOC2 Type 2, PCI-DSS) • Lead day to day activities, resource planning, prioritization and change management processes. • Lead troubleshooting of applications, networking (WAN, LAN, ISP), servers (VMware, RedHat, Windows Server), storage (EMC), database (Oracle, SQL), and architectural challenges using the expertise of team. Show less



TransACT Communications, LLC

• United States
• Education Administration Programs
• 1 - 100 Employee

• Director of IT

  • Jul 2011 - Jun 2017

  Responsible for Engineering organization and internal Business Applications development. Covered cloud infrastructure implementation, product management, development prioritization, CRM direction, Member Success toolsets, marketing solutions and enterprise application integrations. Support CEO to drive growth and value. • Increased new sales revenue by 300% year over year by targeting key features in the 2.0 release that optimized new customer value proposition based on customer… Show more Responsible for Engineering organization and internal Business Applications development. Covered cloud infrastructure implementation, product management, development prioritization, CRM direction, Member Success toolsets, marketing solutions and enterprise application integrations. Support CEO to drive growth and value. • Increased new sales revenue by 300% year over year by targeting key features in the 2.0 release that optimized new customer value proposition based on customer feedback, while not compromising existing customers. • Leveraged a mix of internal and external/off-shore development and UI/UX resources to deliver 2.0 release under budget and within required timeframe. • Support 500% growth of application pageviews/month from 2012 to 2017. 10 minutes of downtime in past 12 months (Pingdom). • Maximized profitability by keeping systems operating costs under 1% of revenue without compromising availability. Leverage cloud services (AWS) to provide cost effective infrastructure and adjacent technologies to deliver services to customers. • Provide BI insights using Tableau. Internal and customer facing embedded visualizations/reports and actionable data, from SaaS platform, implemented for under $20k. • Set a high standard of support, driving dynamic feedback (screencasts) that customers can leverage to take immediate action. 96% Customer Satisfaction Rating (Zendesk). • Leveraged customer feedback to optimize product around revenue generating requirements. • Supporting CEO in all areas, pre/post sales engagements, reporting, planning to allow CEO to focus on business development. • Significantly enhanced BoardonTrack’s product value for customers by integrating with leading SaaS applications such as Zendesk, Salesforce, Marketo, Totango, SurveyGizmo, Intercomm, and InlineManual. • Provided and supported business enablement technologies. Leveraged cloud services, G Suite, Office 360, Hosted PBX, Salesforce, providing cost effective solutions. Show less Responsible for Engineering organization and internal Business Applications development. Covered cloud infrastructure implementation, product management, development prioritization, CRM direction, Member Success toolsets, marketing solutions and enterprise application integrations. Support CEO to drive growth and value. • Increased new sales revenue by 300% year over year by targeting key features in the 2.0 release that optimized new customer value proposition based on customer… Show more Responsible for Engineering organization and internal Business Applications development. Covered cloud infrastructure implementation, product management, development prioritization, CRM direction, Member Success toolsets, marketing solutions and enterprise application integrations. Support CEO to drive growth and value. • Increased new sales revenue by 300% year over year by targeting key features in the 2.0 release that optimized new customer value proposition based on customer feedback, while not compromising existing customers. • Leveraged a mix of internal and external/off-shore development and UI/UX resources to deliver 2.0 release under budget and within required timeframe. • Support 500% growth of application pageviews/month from 2012 to 2017. 10 minutes of downtime in past 12 months (Pingdom). • Maximized profitability by keeping systems operating costs under 1% of revenue without compromising availability. Leverage cloud services (AWS) to provide cost effective infrastructure and adjacent technologies to deliver services to customers. • Provide BI insights using Tableau. Internal and customer facing embedded visualizations/reports and actionable data, from SaaS platform, implemented for under $20k. • Set a high standard of support, driving dynamic feedback (screencasts) that customers can leverage to take immediate action. 96% Customer Satisfaction Rating (Zendesk). • Leveraged customer feedback to optimize product around revenue generating requirements. • Supporting CEO in all areas, pre/post sales engagements, reporting, planning to allow CEO to focus on business development. • Significantly enhanced BoardonTrack’s product value for customers by integrating with leading SaaS applications such as Zendesk, Salesforce, Marketo, Totango, SurveyGizmo, Intercomm, and InlineManual. • Provided and supported business enablement technologies. Leveraged cloud services, G Suite, Office 360, Hosted PBX, Salesforce, providing cost effective solutions. Show less



Litle & Co.

• United States
• Executive Offices
• 1 - 100 Employee

• IT Director

  • Dec 2007 - Mar 2011

  Litle & Co. (acquired by Vantiv) was a leading payment management and processing platform for businesses that sell goods and services directly to consumers. Supported the core infrastructure, requiring “five nines” availability, processing $12bn in merchant sales annually. Accountable for a team of 12 IT specialists covering Windows, Linux, network, telecom and helpdesk functions for 200 servers and 180 employees. Provided support services for engineering and development environments and… Show more Litle & Co. (acquired by Vantiv) was a leading payment management and processing platform for businesses that sell goods and services directly to consumers. Supported the core infrastructure, requiring “five nines” availability, processing $12bn in merchant sales annually. Accountable for a team of 12 IT specialists covering Windows, Linux, network, telecom and helpdesk functions for 200 servers and 180 employees. Provided support services for engineering and development environments and back-office operations. • Supported development of IT team, providing growth opportunities where warranted with relevant mentoring and direction, and taking corrective action when required. Leveraged focus group feedback to support team and personal improvements. • Defined and prioritized projects for the application platform and back office, aligned with business needs. Set milestones and delivery timelines for projects. Ensured a continuous improvement process was used for constant definition, prioritization and management of internal projects that drove efficiency improvements. Communicated project status. • Managed capital ($2.5m) and expense budgets for IT and Development group. Tracked purchases and defined process with Finance organization to measure operating costs using multiple metrics. • Manage vendors for all services including data communications, wireless, S/W licensing and H/W procurement. Negotiated service contracts and vendor engagements in alignment with the fiscal needs of a dynamically changing organization. Show less Litle & Co. (acquired by Vantiv) was a leading payment management and processing platform for businesses that sell goods and services directly to consumers. Supported the core infrastructure, requiring “five nines” availability, processing $12bn in merchant sales annually. Accountable for a team of 12 IT specialists covering Windows, Linux, network, telecom and helpdesk functions for 200 servers and 180 employees. Provided support services for engineering and development environments and… Show more Litle & Co. (acquired by Vantiv) was a leading payment management and processing platform for businesses that sell goods and services directly to consumers. Supported the core infrastructure, requiring “five nines” availability, processing $12bn in merchant sales annually. Accountable for a team of 12 IT specialists covering Windows, Linux, network, telecom and helpdesk functions for 200 servers and 180 employees. Provided support services for engineering and development environments and back-office operations. • Supported development of IT team, providing growth opportunities where warranted with relevant mentoring and direction, and taking corrective action when required. Leveraged focus group feedback to support team and personal improvements. • Defined and prioritized projects for the application platform and back office, aligned with business needs. Set milestones and delivery timelines for projects. Ensured a continuous improvement process was used for constant definition, prioritization and management of internal projects that drove efficiency improvements. Communicated project status. • Managed capital ($2.5m) and expense budgets for IT and Development group. Tracked purchases and defined process with Finance organization to measure operating costs using multiple metrics. • Manage vendors for all services including data communications, wireless, S/W licensing and H/W procurement. Negotiated service contracts and vendor engagements in alignment with the fiscal needs of a dynamically changing organization. Show less



Sonus

• United States
• Telecommunications
• 300 - 400 Employee

• Network & Telecom Services Manager

  • May 2000 - Dec 2007

  Under the guidance of the CIO, responsible for all aspects of Sonus Networks global network, telecom and security infrastructures, providing services to over 1000 employees worldwide. Managed a team charged with defining strategy and ensuring smooth daily operations of environment and services. Responsibilities included, planning, budget development, justification and analysis, cross-functional requirements development, design, implementation, LAN (wired and wireless), WAN, Internet, VPN, PBX… Show more Under the guidance of the CIO, responsible for all aspects of Sonus Networks global network, telecom and security infrastructures, providing services to over 1000 employees worldwide. Managed a team charged with defining strategy and ensuring smooth daily operations of environment and services. Responsibilities included, planning, budget development, justification and analysis, cross-functional requirements development, design, implementation, LAN (wired and wireless), WAN, Internet, VPN, PBX (both IP and traditional) and remote access globally. Major Accomplishments • Managed vendor relationships and negotiated telecom, data and maintenance contracts. Provided expense reporting to reduce risk of uncontrolled financial impact. • Planned and executed transition of network and telecom services to new HQ facility, while simultaneously implementing VoIP services with local carrier (SIP Trunks). • Integrated Oracle Business Online VPN solution, providing connectivity to Sonus Networks ERP systems, to support finance and manufacturing operations. • Developed and documented Sarbanes Oxley policies, processes and procedures, related to IT. Implemented appropriate infrastructure changes to ensure compliance, utilizing COBIT framework for process management and IT governance, additionally meeting ISO9002 requirements required by customer base. • Lead team that successfully implemented a highly available MPLS WAN, yielding reliable connectivity to all sites globally improving cross-site development and communication. Managed deployment of VoIP systems to remote facilities, leveraging WAN by reducing international call expenses by approximately $3k/month. • Designed, specified and implemented SSL VPN technology, providing secure, simple and fast remote access to corporate resources for 1000+ employees and business partners. Show less Under the guidance of the CIO, responsible for all aspects of Sonus Networks global network, telecom and security infrastructures, providing services to over 1000 employees worldwide. Managed a team charged with defining strategy and ensuring smooth daily operations of environment and services. Responsibilities included, planning, budget development, justification and analysis, cross-functional requirements development, design, implementation, LAN (wired and wireless), WAN, Internet, VPN, PBX… Show more Under the guidance of the CIO, responsible for all aspects of Sonus Networks global network, telecom and security infrastructures, providing services to over 1000 employees worldwide. Managed a team charged with defining strategy and ensuring smooth daily operations of environment and services. Responsibilities included, planning, budget development, justification and analysis, cross-functional requirements development, design, implementation, LAN (wired and wireless), WAN, Internet, VPN, PBX (both IP and traditional) and remote access globally. Major Accomplishments • Managed vendor relationships and negotiated telecom, data and maintenance contracts. Provided expense reporting to reduce risk of uncontrolled financial impact. • Planned and executed transition of network and telecom services to new HQ facility, while simultaneously implementing VoIP services with local carrier (SIP Trunks). • Integrated Oracle Business Online VPN solution, providing connectivity to Sonus Networks ERP systems, to support finance and manufacturing operations. • Developed and documented Sarbanes Oxley policies, processes and procedures, related to IT. Implemented appropriate infrastructure changes to ensure compliance, utilizing COBIT framework for process management and IT governance, additionally meeting ISO9002 requirements required by customer base. • Lead team that successfully implemented a highly available MPLS WAN, yielding reliable connectivity to all sites globally improving cross-site development and communication. Managed deployment of VoIP systems to remote facilities, leveraging WAN by reducing international call expenses by approximately $3k/month. • Designed, specified and implemented SSL VPN technology, providing secure, simple and fast remote access to corporate resources for 1000+ employees and business partners. Show less



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• UNIX/Network Manager

  • Apr 1998 - May 2000

  Managed all levels of the UNIX systems present within the Bedford and European facilities, while providing additional network support and management. Improved engineering development resources and data integrity by implementing EMC high performance and available storage devices. Completed Y2K compliance for network and server, H/W and S/W. Successfully integrated Shiva and Intel network infrastructures, with acquisition team, to allow for continuance of business. Managed all levels of the UNIX systems present within the Bedford and European facilities, while providing additional network support and management. Improved engineering development resources and data integrity by implementing EMC high performance and available storage devices. Completed Y2K compliance for network and server, H/W and S/W. Successfully integrated Shiva and Intel network infrastructures, with acquisition team, to allow for continuance of business.



Shiva Corporation

• Edinburgh, United Kingdom

• EMEA UNIX/Network Manager

  • Mar 1995 - Apr 1998

  Management of Unix systems, European network infrastructure with additional telecom/PBX management within the IT organisation. Management of Unix systems, European network infrastructure with additional telecom/PBX management within the IT organisation.