Experience

Velocity, A Managed Services Company

• United States
• Telecommunications
• 1 - 100 Employee

• Tier 2 NOC Agent

  • Jul 2015 - Present

• Tier 1 Tech support

  • Jun 2014 - Jul 2015

  Providing technical support for install technicians who are installing digital photo labs.



Northwest State Community College

• United States
• Higher Education
• 200 - 300 Employee

• IT Professional

  • Apr 2014 - May 2014

  Pulled Cat 5 through an existing building Installed a switch rack Installed new wire organization system Punched down a patch panel Terminated Cat 5 using keystones Qualified cables Built a variety of Cisco networks on simulators Configured a Virtualization of Windows Server 2012 Manipulated data in a SQL Database Manipulated data in an Access Database Pulled Cat 5 through an existing building Installed a switch rack Installed new wire organization system Punched down a patch panel Terminated Cat 5 using keystones Qualified cables Built a variety of Cisco networks on simulators Configured a Virtualization of Windows Server 2012 Manipulated data in a SQL Database Manipulated data in an Access Database



Page Plus Cellular

• Holland, Ohio

• Customer Service Representative

  • Aug 2006 - Feb 2009

  Provided technical and billing support for prepaid cellular phones. Provided technical and billing support for prepaid cellular phones.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2001 - Aug 2003

  Provided technical and billing support for cable internet service. Addressed call center staff questions on process and took manager level escalations. Processed complaints about late technicians and called local dispatches across the continental United States to resolve issues with technicians. Managed call queues and staffing levels as Manager on Duty. Successfully migrated and integrated three subscriber bases from one company to another. Provided technical and billing support for cable internet service. Addressed call center staff questions on process and took manager level escalations. Processed complaints about late technicians and called local dispatches across the continental United States to resolve issues with technicians. Managed call queues and staffing levels as Manager on Duty. Successfully migrated and integrated three subscriber bases from one company to another.