Experience

Vistacom Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Control Room Field Engineer

  • Apr 2023 - Present



Barco

• Belgium
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Global Technology Services Engineer

  • Jan 2023 - Apr 2023

• Customer Service Technician

  • Nov 2021 - Mar 2023

  * Achieve assigned service KPI’s and targets* Respond & Follow up on service tickets* Maintain Service CRM details* Service Ticket reporting to management highlighting any tickets that require escalation* Assists Pre-sales/sales to ensure total service solution offering* Support/coach technical team of our LVX partners on TFN & OpSpace* Assisting Barco sales team with technical demonstrations (in-house, on-site and at trade shows)* Assisting in offering and executing Barco Care service offerings (field service interventions)* Other duties upon request internally Show less

• Technology Services Specialist

  • May 2019 - Nov 2021

  Responsible for resolving networking and technical issues escalated from field service engineers & customers, interfacing with R&D to isolate and correct application issues, and resolve complex system/application problems to ensure client satisfaction. Actively participate in design reviews to validate system designs for Barco products including LVX, IX and DI. • Configuring, installing, and troubleshooting custom Barco Linux/Windows servers & controllers, custom VM packages, Barco proprietary software packages, video streams, encoders, decoders, network switches, firewalls, video screens, projectors, large display walls, and most other network & video hardware. • Document and troubleshoot technical problems using input from the end user, integrator, internal support staff, log files, and site visits. • Replicate project and site issues using internal lab equipment, perform custom programming and scripts as needed. • Escalate product-related design or application issues to the Product Base, interface with and discuss technical solutions in conjunction with Research and Development. • Support staff development and training for the Technical Support and Field Service staff. • Work with Sales to support preparation of system designs. Show less



Brown College of Court Reporting

• Network Administrator

  • 2015 - May 2019

  -Researched, recommended, setup and supported hardware and software for all departments, including desktops, servers, printers and input devices. -Developed solutions by reviewing network policies and infrastructure to evaluate sub-optimal areas. -Ensured that all data was backed up each evening, which alleviated lost information following a malware incident. -Delivered software patches to network computers and performed regular data backups to ensure security processes were compliant. -Monitored system upgrades, which included patches, service packs, hot fixes and new configurations so that they were completed in a timely manner. -Resolved network issues through troubleshooting methods to ensure smooth system operations. -Managed school website using CMS and HTML/CSS/PHP -Managed user email and shared directory using O365. Sharepoint Show less



DeKalb County

• Government Administration
• 200 - 300 Employee

• User Support Specialist

  • May 2011 - Dec 2014

  -Assisting with maintenance of entire network infrastructure for building. -Troubleshooting computer problems for users and repairing/replacing components if necessary. -Log, file and organize computer towers, printers, and other peripherals. Install and maintain computer systems including hardware, software and ensuring connectivity to intranet. -Provide support to users in various computer operating systems and mobile phone support. Perform general problem solving to users. -Provide individual instructions and training to staff on new hardware and software. Show less