Experience

QuickFee

• United States
• Financial Services
• 1 - 100 Employee

• Technical Product Manager

  • Mar 2023 - Present

  Dallas, Texas, United States



Gem Shopping Network

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Technical Product Manager/Senior Project Manager

  • Nov 2021 - Apr 2023

  Duluth, Georgia, United States



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Product Owner Senior Business Analyst

  • Nov 2019 - Nov 2021



Ware2Go

• Product Team

  • Jan 2019 - Nov 2019

  Atlanta, GA



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• SW Product Manager - Silver Product Team

  • May 2017 - Jan 2019

  Greater Atlanta Area



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Scrum Master/Business Analyst/Product Owner

  • Jun 2014 - May 2017

  Lawrenceville, Georgia • Responsible for driving and executing the Sage Roadmap, for all Cloud products, that supports the goals and strategy of Sage North America Accountant Cloud Products. • Delivered 4 cloud/mobile(iOs and Android) products that involved major releases to the following Global Markets – US, Canada and UK for Sage View: US, Canada, UK for Sage Impact, Sage Value and Sage Match. • Managed offshore scrum teams located in India by providing requirement clarifications, projected deadlines… Show more • Responsible for driving and executing the Sage Roadmap, for all Cloud products, that supports the goals and strategy of Sage North America Accountant Cloud Products. • Delivered 4 cloud/mobile(iOs and Android) products that involved major releases to the following Global Markets – US, Canada and UK for Sage View: US, Canada, UK for Sage Impact, Sage Value and Sage Match. • Managed offshore scrum teams located in India by providing requirement clarifications, projected deadlines, managing risks and UAT testing. • Served as a liaison on technical issues related to technical issues related to product integration and requirements. Also served as liaison for departments for gathering client/customer feedback and giving updates about product development. • Authored user stories and provided requirements for backlog items, reviewed those stories within grooming sessions and planning meetings if there are specific requirement questions posed by the development team members • Created Epics and High-Level requirements that were groomed with technical leads and architects to obtain size estimates for business planning purposes • Collaborated with multiple teams outside of development including but not limited to: PDX, UA, support, sales, marketing and product management (global and local) • Worked on 5 development projects (global SaaS cloud products) simultaneously in different roles to assist the team in development goals. Sage products worked on as a Scrum Master and Product Owner included Sage View and Sage View mobile, Sage Impact, Sage Match and Sage Value. • Identified, managed and assisted in mitigating project issues and risks • Ensured team execution and delivery to committed sprint work by determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service releases (hot fixes). Show less



Prommis Solutions

• United States
• Financial Services
• 100 - 200 Employee

• Product Owner CSPO

  • Jul 2012 - Jun 2014

  Greater Atlanta Area • As a product owner represented and advocated for stakeholders located in SE Region • Partnered with subject matter experts of cross functional teams to identify issues, process improvements and needed features • Responsible for writing “user stories” and acceptance criteria needed to define what is needed for the developer team in terms of system requirements from various lines of business • Responsible for product roadmap and grouping of stories into related features • Managed… Show more • As a product owner represented and advocated for stakeholders located in SE Region • Partnered with subject matter experts of cross functional teams to identify issues, process improvements and needed features • Responsible for writing “user stories” and acceptance criteria needed to define what is needed for the developer team in terms of system requirements from various lines of business • Responsible for product roadmap and grouping of stories into related features • Managed the product backlog which includes prioritizing, triage, refining and complete management of the product log • Attended Sprint Planning meetings, backlog grooming and sprint review and retrospective and daily scrum • Familiar with Agile Development processes and (SDLC) – Software development Life Cycle • Defined, developed and implemented quality assurance practices and procedures by creating end user test plans and other QA assessments • Conducted UAT testing for user groups, also completed regression testing and bug fix testing pre UAT • Responsible for reading and interpreting case management systems and functional technical literature and translating terms understandable for the end-users • Wrote and maintained user documentation, while providing assistance to support and training users. • Monitored and tracked product related help desk tickets to troubleshoot and test prior to submitting issue to development team. • Participated and conducted sprint planning meetings with other product owners to prioritize business needs and ensure user stories and acceptance criteria were completed and approved for development prior to start of new sprint cycle (sprint cycle 3 weeks)

• Project Manager / Business Analyst

  • Jan 2012 - Jun 2013

  Greater Atlanta Area • Proactively reviewed current processes and procedures to develop a strategy in order to reduce the time periods from referral to first legal action. • Mentored and developed staff by offering training and providing detailed instructions on processes and procedures • Developed and created reporting for tracking metrics for Cal-Western Corporation. Report designed to track productivity, foreclosure timelines and billing pay points. While working on project in CA worked on the following… Show more • Proactively reviewed current processes and procedures to develop a strategy in order to reduce the time periods from referral to first legal action. • Mentored and developed staff by offering training and providing detailed instructions on processes and procedures • Developed and created reporting for tracking metrics for Cal-Western Corporation. Report designed to track productivity, foreclosure timelines and billing pay points. While working on project in CA worked on the following Western States (CA,AZ, NV,UT,WA,TX and AK) • Implemented reporting strategies and deigned production process flows to enhance productivity, workflow and maximize full employee performance • Sought out, obtained, monitored and analyzed feedback from Bank of America contacts to improve systems, processes and reporting within the production negotiations area. • Maintained relationships with Bank of America key vendor contacts, also point of contact for the following departments and roles at Bank of America: business integration, line of business, supplier leads, marketing, mortgage servicing unit manager and team managers and members of continuing education • Ensured that Prommis was in compliance with HAFA Short Sale program deliverables and requirements including metrics such as cycle-time, quality assurance, SLA (service level agreement timeframes etc.) • Sought out, obtained, monitored and analyzed feedback from Bank of America contacts to improve systems, processes and reporting within the production negotiations area. • Responsible for senior level compliance and control evaluation activity within production group. Production group includes: pre-underwriting, underwriting review, negotiations, quality control and closing. • Responsible for planning, organizing and leading tasks and projects, and ensuring the quality of the deliverables in the production team. Responsible for leading approximately 15-25 associates in a high pressure deadline driven production environment.

• Operations Manager

  • Aug 2009 - Jan 2012

  Atlanta, GA