Experience

Sigma.3 IT Services

• Information Technology & Services
• 1 - 100 Employee

• NOC Helpdesk

  • Jun 2023 - Present



Oracle Petroleum Corporation

• Philippines
• Oil and Gas
• 1 - 100 Employee

• Information Technology Associate

  • Jul 2021 - Jul 2023

  Implementation of domain using Windows Server 2012 - 2019.Implemented Active Directory Services on company domains, computers built-in packages, GPOs.Managing DNS services, remote desktop protocol for inter-branch connection.Create user accounts, email accounts, and computer accounts with Active Directory, Group policy management console, and other window server operations.Provide support in technical aspects and manage help desk issues in both hardware and software used by the company.Setup user accounts for business application solutions. Including but not limited to Active directory, Zoho mail, Webmail, and Microsoft Exchange.Implement Antivirus, Create groups and Policies Manage Cloud Synology and file station structure.Managing Unifi AP Network.Bandwidth monitoring of ICMP, DNS, MRTG.Monitor and evaluate IT equipment to ensure efficiency as well the safety and security of all data.Monitoring and creating reports for ticket status of end-users.Maintenance of company computers, printers and peripherals.Create documentation for step-by-step guidelines of troubleshooting guides.Handles and assists in other projects involving the IT sector.Document reports of hardware failure, repair, and installation.Manage an internship program. Show less

• Information Technology Assistant

  • Oct 2020 - Jul 2021

  Provide technical support related to both hardware and software.Monitoring ticketing and taking assignments to resolve end-user issues.Install, configure and maintain the company's IT framework.Installation of CCTV and Configuration.Installing and maintaining various peripherals as well as installing relevant updates and patches.Handling colleague queries regarding networks, systems, and applications, often through help desk or phone call.Troubleshoot printer problems and connections. Show less