Experience

DigitalMaas

• Australia
• Business Content
• 1 - 100 Employee

• Customer Success Manager

  • Dec 2019 - Present

  My role as a Customer Success Manager includes negotiating contracts and agreements to maximize profit, and liaising with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. I create customer success for our enterprise clients through onboarding, user training, strategy sessions, and ongoing support to facilitate revenue growth from digital marketing using our platform & services. I am nurturing a portfolio of enterprise clients. I'm also responsible for driving renewals and value add opportunities for these accounts in order to grow our SaaS revenue. Show less

• Senior Customer Success Specialist

  • Oct 2019 - Dec 2019



Surefire Social

• Digital Content Project Manager

  • Apr 2016 - Oct 2019

  The Digital Content Project Manager is responsible for day to day management and smooth operation of various digital content projects, including site launches, online tools, web applications and social media marketing. Support the development and reporting of business and diagnostic metrics related to digital communications plans, and ensure deliverable dates are met to support consistency and eliminate redundancies.

• Workflow Supervisor

  • Apr 2016 - Mar 2017

  The Workflow Supervisor for Content is primarily responsible for project fulfillment and reporting, ensuring that clients (internal and external) gets their monthly requirements on time while making sure that Operations teams have all the needed requirements to deliver the projects. Supports the development of digital campaign plans to increase throughput and ensure communication activities are developed and executed to support business revenue goals. Identifies program milestones, dependencies, and challenges to proactively address potential issues; identifies key insights for optimization of programs performance in-flight and through campaign completion. Show less



C3/CustomerContactChannels, Inc.

• Bonifacio Global City

• Training Officer

  • Oct 2011 - Apr 2016

  The Product Specifics Trainer enhances the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with company’s core values. Responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions. The Product Specifics Trainer enhances the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with company’s core values. Responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.