Diomer Ortiz
Product Manager, Camera Experience at SimpliSafe- Claim this Profile
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Topline Score
Bio
Dennis Viducic
Diomer is an individual that I work with at Park Place Technologies in a capacity of providing Customer Support. Here at Park Place Technologies, we strive to provide Exceptional Support. He has demonstrated that he is in synch with meeting this goal. Diomer is effective in his job role with directly interfacing with customers and executing to progress a service incident from start to finish. He handles communications well with customers and internal resources. He is effective with time management and accomplishing tasks with very little oversight. Diomer is professional in his business conduct and is a very personable individual. I personally enjoy working with him. Sincerely, Dennis Viducic
Jean Hackathorn
Diomer pays particular attention to detail and is quick to pick up the nuances of a job which make the difference between a job done and a job very well done. Diomer listens carefully and takes instruction willingly and well. Rarely do you have to explain something twice. Diomer is also able to size up a situation and make an intelligent decision as to which is the best way to handle it. He is easy to work with and has a great attitude.
Dennis Viducic
Diomer is an individual that I work with at Park Place Technologies in a capacity of providing Customer Support. Here at Park Place Technologies, we strive to provide Exceptional Support. He has demonstrated that he is in synch with meeting this goal. Diomer is effective in his job role with directly interfacing with customers and executing to progress a service incident from start to finish. He handles communications well with customers and internal resources. He is effective with time management and accomplishing tasks with very little oversight. Diomer is professional in his business conduct and is a very personable individual. I personally enjoy working with him. Sincerely, Dennis Viducic
Jean Hackathorn
Diomer pays particular attention to detail and is quick to pick up the nuances of a job which make the difference between a job done and a job very well done. Diomer listens carefully and takes instruction willingly and well. Rarely do you have to explain something twice. Diomer is also able to size up a situation and make an intelligent decision as to which is the best way to handle it. He is easy to work with and has a great attitude.
Dennis Viducic
Diomer is an individual that I work with at Park Place Technologies in a capacity of providing Customer Support. Here at Park Place Technologies, we strive to provide Exceptional Support. He has demonstrated that he is in synch with meeting this goal. Diomer is effective in his job role with directly interfacing with customers and executing to progress a service incident from start to finish. He handles communications well with customers and internal resources. He is effective with time management and accomplishing tasks with very little oversight. Diomer is professional in his business conduct and is a very personable individual. I personally enjoy working with him. Sincerely, Dennis Viducic
Jean Hackathorn
Diomer pays particular attention to detail and is quick to pick up the nuances of a job which make the difference between a job done and a job very well done. Diomer listens carefully and takes instruction willingly and well. Rarely do you have to explain something twice. Diomer is also able to size up a situation and make an intelligent decision as to which is the best way to handle it. He is easy to work with and has a great attitude.
Dennis Viducic
Diomer is an individual that I work with at Park Place Technologies in a capacity of providing Customer Support. Here at Park Place Technologies, we strive to provide Exceptional Support. He has demonstrated that he is in synch with meeting this goal. Diomer is effective in his job role with directly interfacing with customers and executing to progress a service incident from start to finish. He handles communications well with customers and internal resources. He is effective with time management and accomplishing tasks with very little oversight. Diomer is professional in his business conduct and is a very personable individual. I personally enjoy working with him. Sincerely, Dennis Viducic
Jean Hackathorn
Diomer pays particular attention to detail and is quick to pick up the nuances of a job which make the difference between a job done and a job very well done. Diomer listens carefully and takes instruction willingly and well. Rarely do you have to explain something twice. Diomer is also able to size up a situation and make an intelligent decision as to which is the best way to handle it. He is easy to work with and has a great attitude.
Experience
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SimpliSafe
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Product Manager, Camera Experience
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Sep 2022 - Present
Proven track record in revitalizing product leadership. As Product Manager and Product Owner of the APP UX team, I transformed camera experience with targeted changes. With the help of our FW teams improved success rate in camera livestream within 2 months. Implemented real-time reporting using Amplitude to ensure release success during canary releases. Addressed UX pain points, matching a key competitor’s outdoor battery cameras. Successfully delivered FY24 Annual Operating Plan for Camera Experience zone. Show less
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Engineering Manager, Quality & Experience
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Oct 2021 - Sep 2022
Driven by an unwavering commitment to delighting our customers, I identified and addressed a crucial integration testing gap from end to end. I hired and managed a dedicated QA team of 4, and passionately crafted a process to seamlessly integrate quality into the complete E2E lifecycle of IoT devices, always thinking like our customers.
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SimpliSafe
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Engineering Manager, HW/FW QA
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May 2020 - Aug 2021
Led a dynamic QA team of 7, guided by an unwavering commitment to customer delight. Cultivated a culture of open-mindedness and continuous improvement among direct reports. Pioneered a process to seamlessly infuse quality into the entire lifecycle of IoT devices, always with the customer in mind. Architected a new product innovation team to drive the next-gen camera platform. Established the cutting-edge Simplisafe advanced development offsite lab. Engineered a modular approach for crafting test plans to enhance a developing platform. Show less
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Sr Software QA Engineer/Mobile Release Manager
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Feb 2020 - May 2020
Crafted comprehensive test plans, covering both manual and automated regression tests, with a focus on customer-centricity. Cultivated a strong partnership with Applause (Utest), our regression testing collaborator. Drove continuous improvement by analyzing end-user trends and incorporating them into my functional testing approach. Led the implementation of our regression partner, Applause. Ensured seamless functionality of our E-commerce and CRM sites to enhance the customer and support staff experience. Orchestrated the entire release process, from compilation to deployment, ensuring smooth customer interactions. Show less
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Senior Software QA Engineer
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Aug 2019 - Feb 2020
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Software QA Engineer II
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Mar 2019 - Aug 2019
Ensure quality on the apps that support our platform.
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QA Engineer
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Aug 2018 - Mar 2019
Very excited to join Simplisafe. Exciting things going on.
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GTxcel
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United States
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Online Audio and Video Media
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1 - 100 Employee
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Software QA Engineer
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Jan 2017 - Aug 2018
• Design/maintain test plans for manual regression tests• Identify bugs in code submitted by the dev team - help identify where the disconnect might be• Study end user trends and apply them to my functional testing routine • Routinely find different ways to put the app/website through stress tests• Run bamboo scripts to reconcile data from a live environment with a test environment • Create testing environments to test new features and work bugs out
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Sr. Technical Support Specialist
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Dec 2013 - Jan 2017
Maintain client and team relations with proactive outreach, training, and education on products and techniques.Apply best practices for web content, development, and user experience when working on client issues.Oversee workload of other team members to ensure appropriate problem resolutions and timely responsiveness to client issues, as well as adhering to client’s budget.Daily management of workflow via Zendesk and Jira.Proactively troubleshoot and resolve HTML, jQuery, CSS and Smarty issues using applied knowledge, research process or collaboration with internal development team.Responsible for implementation and troubleshooting across CMS and ad-serving platforms.Serve as subject matter expert on Wordpress plugin support.Identify and provide insights and analysis on website metrics using Google Analytics.Identify opportunities for up-selling client accounts.Constantly keeping up with developing technologies and trends that impact my role for improved collaboration with the development and engineering teams and to be well-prepared to resolve client issues in best way possible. Show less
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Park Place Technologies
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Greater Boston Area
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Senior Support Analyst
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May 2011 - May 2013
Act as liaison between field engineers and customers to coordinate & maintain working relationship, Utilize technical ability in conjunction with software & hardware knowledge to analyze, and resolve customer issues via phone and e-mail, Correspond with field engineers to see that customer issues are resolved in timely manner, Constantly maintain product knowledge to support the tasks of educating customers and translating part information when logging completed tasks in workflow manager, Negotiate fair pricing with OnForce engineers for cost-effective resolutions to customer issues. Show less
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Acelity
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Service Consultant
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Jul 2007 - Mar 2011
Managed delivery and pick-up schedules with vendors, Guaranteed full inventory stock through the monitoring of incoming and outgoing inventory, Performed dispatch duties to oversee that drivers met their appropriate destinations in a timely manner, Maintained all equipment to stay in compliance with FDA guidelines, Always delivered equipment in a timely manner Managed delivery and pick-up schedules with vendors, Guaranteed full inventory stock through the monitoring of incoming and outgoing inventory, Performed dispatch duties to oversee that drivers met their appropriate destinations in a timely manner, Maintained all equipment to stay in compliance with FDA guidelines, Always delivered equipment in a timely manner
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Driver Technician
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Feb 2004 - Jul 2007
Acted as supervisor of drivers and driver routes, maintained and quality-controlled all medical devices, Contributed to the well-being of vendor and client relations through clear communication and excellent customer service, Managed full inventory, Performed timely delivery of durable medical equipment in an on-call environment Acted as supervisor of drivers and driver routes, maintained and quality-controlled all medical devices, Contributed to the well-being of vendor and client relations through clear communication and excellent customer service, Managed full inventory, Performed timely delivery of durable medical equipment in an on-call environment
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Composites Technician
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May 2002 - Sep 2003
Constructed radomes and antennas for government contractors, Followed detailed instructions on composite mixing for the production of specialty glues, Assisted in top secret research and development for military products Constructed radomes and antennas for government contractors, Followed detailed instructions on composite mixing for the production of specialty glues, Assisted in top secret research and development for military products
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Education
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2001 - 2001
Shriver Job Corps Center, Mount Wachusett Community College
Certification, Unix System admin -
2009 - 2009
Quinsigamond Community College
Marketing/Management -
2001 - 2001
Job Corps
G.E.D, Computer Tech
Community
