Experience

Canadian Securities Administrators (CSA) - Autorités canadiennes en valeurs mobilières (ACVM)

• Canada
• Capital Markets
• 1 - 100 Employee

• Head of Business and Technology Operations

  • Mar 2020 - Present

  Responsible for providing leadership in the operation and maintenance of all newly developed and legacy systems that support National regulatory activities. Lead a team of IT professional and contract staff, ensuring all established policies and processes are adhered to and well-aligned to evolving business needs. Setting strategy for the Business Operations team as well as managing both client expectations and vendor performance. Provide leadership in the day-to-day management of CSA-ITSO Business and Technical Operations activities, ensuring all systems and systems support services are effectively maintained through outsourced services arrangements with 3rd party vendors. Work with the CIO and leadership to develop and manage business plans, budgets and operational roadmaps, to establish goals and performance criteria and to identify key priorities and initiatives. Provide oversight in the delivery of Operational special/priority project outcomes, ensuring project deliverables, timelines and budgets are managed, monitoring, resolving issues and reporting s as required. This includes managing performance of all existing service/vendor contracts and services as well as negotiating new contract procurement and renewals Manage relationships with internal and pan-Canadian external stakeholders to understand activities and concerns, provide input and advice, resolve issues and manage service delivery outcomes and expectations. This includes engaging with stakeholders across various jurisdictional security commissions. Show less



Ogilvy

• United States
• Advertising Services
• 700 & Above Employee

• Senior Partner - IT | Global Service Delivery

  • Sep 2019 - Mar 2020

  Working with global business executives and 3rd partner supplier executives to ensure Service Support and Service Delivery processes are in place to meet business needs. Work with 3rd party Delivery Project Executives to have programs delivered on time to reduce risk and improve business productivity.

• Senior Partner - IT | Global Transformation

  • Jan 2019 - Sep 2019

  • Orchestrated and implemented a robust cloud migration strategy to achieve estimated cost saving of 25% by the third year of moving workloads to the cloud. Transformation lead for data to cloud and datacenter exits.• Transformed over 10 office on-prem infrastructure to the cloud within 18 months.• Spearheaded multiple global office moves as well as achieved excellent results through effective collaboration with project managers, solutions architects, real estate groups, contractors, and other stakeholders. • Refresh aged infrastructure in key global markets and campus moves in over 13 offices within 24 months.• Drive service improvement plans for global service desk and operations to increase customer satisfaction survey results from 54% to 88%. Re-align 3rd party operations with company requirements to drive improved services, reduced tickets, and improved mttr.• Identify application and program improvements that create cost and process efficiencies globally Show less

• Senior Partner – IT | Global Portfolio & Program Director

  • Mar 2015 - Sep 2019

  As a Senior Partner – IT and Global Portfolio & Program Director at Ogilvy & Mather Worldwide, I oversee the development and implementation of annual budgets for respective business areas through successful collaboration with stakeholders and project sponsors. I perform a range of senior level strategic and management tasks and responsibilities such as setting reporting standards, key performance indicators, and frameworks while ensuring consolidated portfolio reporting. I envision and implement strategies to align projects with the business priorities. I oversee the management of all global move investment initiatives through effective coordination with real estate teams.Skills Learned in the Job: IT Operations Planning and Implementation, Resource Allocation and Optimization, Budget Forecasting and Management, Communication and Collaboration, Stakeholders Relationship Management, Multi-Tasking and Time Management, KPI’s and Performance Management, Consolidated Portfolio Management, Strategic Project Management, Investment Initiatives.Following are the highlights of the value I brought to Ogilvy & Mather Worldwide:☛ Proactively reduced the risk of penalties by ensuring compliance through increasing accountability and conducting compliance and Sarbanes-Oxley training. ☛ Achieved 20% cost savings by successfully developing a global program management and investment plan collaboration solution, with global technology initiatives. ☛ Orchestrated and implemented a robust cloud migration strategy to achieve estimated cost saving of 25% by the third year of moving workloads to the cloud. Show less

• Senior Partner, IT | Director, Information Technology

  • Jan 2002 - Mar 2015

  As a Senior Partner, Information Technology and Director, Information Technology at Ogilvy & Mather Canada, I held bottom-line responsibility for efficiently managing IT operations of the organization through performance of a diversified range of tasks and functions, such as introducing improvements to ensure the smooth workflow of operations, evaluating and managing hardware and software procurement, and designing and implementing technology solutions for the organization. I ensured the compliance of all working operations with relevant standards and client-customized requirements. I recruited, developed, and supervised technology team, including project managers, business analysts, system administration, network, security, training, development and support key IT managers. I led telecom and IT teams while continuously monitoring their performance through conducting regular performance evaluations.Skills Learned in the job: Strategic Planning and Implementation, Process Improvement Initiatives, Hardware and Software Procurement, Technology Solutions, Policies and Procedures Compliance, Team Building and Leadership.Following are the highlights of the value I brought to Ogilvy & Mather Canada:☛ Achieved cost savings for Canadian office by more than 25% through efficient reduction in operating costs; assessed all required IT services and negotiated aggressive cost reduction with strategic suppliers.☛ Recognized as M&A specialist for successfully completing four major acquisitions by completing due-diligence, technology contracts review, technology stack assessment, and integration plan.☛ Increased employee morale and satisfaction by successfully developing an ‘ask the CEO’ web app in coordination with the Regional CEO to allow better collaboration between staff and management in an ‘anonymous’ platform. Show less

• Manager of Information Technology

  • Aug 1997 - Jan 2002



Osler, Hoskin & Harcourt LLP

• Canada
• Law Practice
• 700 & Above Employee

• IT

  • 1993 - 1997