Head Of Restaurant Operations

• Jan 2021 - Present

Operations Manager

• Jun 2018 - Jan 2021

Corporate Manager

• Sep 2017 - May 2018

- Restaurants day to day operations supoprt - Basic Management Training - New openings support ( Hiring , Training ,Operational standards )- Operational and financial reports analysis- New menu items launching , Job aids developemnt

Restaurant General Manager

• Aug 2015 - Aug 2017

- Successfully carried over pre-opening and opening activities of two full -Service Paramount Fine Foods location in: Shops at Don Mills and Yorkdale Mall - Managed all daily Operations, led a team of 40 employees, built sales forecasts and schedules to desired targets, charged with full P&L responsibility. - Successfully carried over pre-opening and opening activities of two full -Service Paramount Fine Foods location in: Shops at Don Mills and Yorkdale Mall - Managed all daily Operations, led a team of 40 employees, built sales forecasts and schedules to desired targets, charged with full P&L responsibility.

Culinary Manager

• Jun 2014 - Jun 2015

- Overseen food ordering, preparation, delivery, staffing and stock control. - Constantly Maintained Operational standards and pre-set profit margins. - Regularly interacted with guests for feedback on product quality and service levels - Overseen food ordering, preparation, delivery, staffing and stock control. - Constantly Maintained Operational standards and pre-set profit margins. - Regularly interacted with guests for feedback on product quality and service levels

Operations Manager

• Jan 2013 - Apr 2014

- Directed brand Day-to-day Operations while reinforcing customer service mindset- Coached, trained and mentored over 25 Managers & 250 Team Member, Maintained the lowest turnover rate in the company through positive culture reinforcement and promote from within approach- Significantly Surpassed 2013 sales and profits targets - Successfully carried out the pre-opening activities of a new flagship dine- in location- Developed a scalable strategic Brand Operating Plan as per company's road map

Assistant Operations Manager ( Brand Leader)

• Jan 2010 - Dec 2012

- Led all kabab-ji locations into operational and financial success - Brand has been Awarded the Super Brand Status for 2012 in Kuwait- Upgraded brand image through remodeling projects ,effective strategic Operating & marketing plans- Successfully developed and Launched the breakfast segment and new menu items that fit with the brand’s core mission and customer expectations

Multi Unit Manager

• Jan 2008 - Dec 2009

- Maintained Operational excellence through Conduct of : H.Q.S.C (Hospitality, Quality &ServiceControl ) and OSA (Operational Standard Audit) , - Successfully managed 3 store openings within the financial and operational targets- Surpassed financial targets within the assigned locations

Field Trainer

• Sep 2006 - Dec 2007

- Prepared and followed up on individual development plans for team members and managers - Created and led cross functional training program resulted in multi skilled employees and significant decrease in scheduled working hours - 100 % trained all employees in food safety and hygiene and customer service training, certified all Managers in Basic Management training.- Conducted efficient field visits, coached managers and team members for improved performance

Restaurant Manager

• Jan 2003 - Aug 2006

- Managed Restaurant day to day operations on profitable basis through : customer service focus,employees multifunction training and efficient scheduling , inventory control and local store marketing programs - Analyzed cost controls and sales trends by monitoring month end reports and statements- Successfully carried out the opening activities for three kabab-ji branches- Received Operations excellence award for achieving best H.Q.S.C. (Hospitality, Quality &Service Control ) franchise audit results- Selected by HR Department to join the United Champions Committee ,a group of 16 dedicated members with a mission to reinforce positive difference in the company culture

Receptionist & Night Auditor (Internship)

• Jan 2002 - Aug 2002

- Audited accounts for accuracy, issued and verified financial reports- Provided hotel guests with prompt courteous service , handled inquiries and stressful situation in professionally- handled hotel guests reservations,Check in and out activities efficiently - Audited accounts for accuracy, issued and verified financial reports- Provided hotel guests with prompt courteous service , handled inquiries and stressful situation in professionally- handled hotel guests reservations,Check in and out activities efficiently

Waiter

• Feb 2001 - Aug 2001

- Served diners in a warm, efficient, and courteous manner- Elevated guest satisfaction through professional handling of their inquiries and complaints - Served diners in a warm, efficient, and courteous manner- Elevated guest satisfaction through professional handling of their inquiries and complaints

Reservist Sergeant & Shift leader in the Restaurant of the Military Club( Military Service)

• Mar 2000 - Jan 2001

Shift Leader ( Banquet Departement)

• Jun 1999 - Jan 2000

- Supervised banquet room setup, as per client’s requirements - Provided effective supervision of food and beverage services- Responded promptly to guests’ inquiries, requests and complaints - Supervised banquet room setup, as per client’s requirements - Provided effective supervision of food and beverage services- Responded promptly to guests’ inquiries, requests and complaints

Deuxieme Maître d’hôtel

• Jun 1998 - Feb 1999

- Monitored Guests satisfaction and took personal responsibility to ensure impeccable dining experience - Trained, coached, and led front of the house team to consistently superior levels of performance - Monitored Guests satisfaction and took personal responsibility to ensure impeccable dining experience - Trained, coached, and led front of the house team to consistently superior levels of performance

Front Office -Trainee ( Front Desk &Reservations)

• Jun 1998 - Sep 1998

Food & Beverage Trainee ( Banquet and Restaurants)

• Jun 1997 - Sep 1997