Gert Janssen
Project lead | Product Owner | Manager at Bluedesk- Claim this Profile
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Bio
Hans Smeets
Gert and I worked closely together at PSINet and untill this day I still consider him one of my greatest mentors. Gert has the unique ability to oversee high stress situations and determine what needs attention right now and what needs attention later. Furthermore Gert was able to glue the team together extremely quick. It was Gert who introduced me to the fine points of customer service, allowing me to grow from a technical role into a more customer service role. Him mentoring me allowed me to develop my talents (personal, technical and leadership) in such a way that until this day I still work in the customer service field with great passion. Gert is a great influencer, mentors very well, is able to communicate on all levels throughout a company and has fantastic work ethic. I can highly recommend Gert and would definitely enjoy working with him again.
Debby van der Lip
I’ve worked with Gert Janssen while working on the Access Portal project for Tele2. From the second phase both of us were involved as Project Managers in order to build, improve and expand this Access Portal and the creation of the native Access Applications. I came to know Gert as accurate, always ready to help and support, envision solutions while operating very quick and extremely organized. I could not have wished for a better sparring partner on this project.
Hans Smeets
Gert and I worked closely together at PSINet and untill this day I still consider him one of my greatest mentors. Gert has the unique ability to oversee high stress situations and determine what needs attention right now and what needs attention later. Furthermore Gert was able to glue the team together extremely quick. It was Gert who introduced me to the fine points of customer service, allowing me to grow from a technical role into a more customer service role. Him mentoring me allowed me to develop my talents (personal, technical and leadership) in such a way that until this day I still work in the customer service field with great passion. Gert is a great influencer, mentors very well, is able to communicate on all levels throughout a company and has fantastic work ethic. I can highly recommend Gert and would definitely enjoy working with him again.
Debby van der Lip
I’ve worked with Gert Janssen while working on the Access Portal project for Tele2. From the second phase both of us were involved as Project Managers in order to build, improve and expand this Access Portal and the creation of the native Access Applications. I came to know Gert as accurate, always ready to help and support, envision solutions while operating very quick and extremely organized. I could not have wished for a better sparring partner on this project.
Hans Smeets
Gert and I worked closely together at PSINet and untill this day I still consider him one of my greatest mentors. Gert has the unique ability to oversee high stress situations and determine what needs attention right now and what needs attention later. Furthermore Gert was able to glue the team together extremely quick. It was Gert who introduced me to the fine points of customer service, allowing me to grow from a technical role into a more customer service role. Him mentoring me allowed me to develop my talents (personal, technical and leadership) in such a way that until this day I still work in the customer service field with great passion. Gert is a great influencer, mentors very well, is able to communicate on all levels throughout a company and has fantastic work ethic. I can highly recommend Gert and would definitely enjoy working with him again.
Debby van der Lip
I’ve worked with Gert Janssen while working on the Access Portal project for Tele2. From the second phase both of us were involved as Project Managers in order to build, improve and expand this Access Portal and the creation of the native Access Applications. I came to know Gert as accurate, always ready to help and support, envision solutions while operating very quick and extremely organized. I could not have wished for a better sparring partner on this project.
Hans Smeets
Gert and I worked closely together at PSINet and untill this day I still consider him one of my greatest mentors. Gert has the unique ability to oversee high stress situations and determine what needs attention right now and what needs attention later. Furthermore Gert was able to glue the team together extremely quick. It was Gert who introduced me to the fine points of customer service, allowing me to grow from a technical role into a more customer service role. Him mentoring me allowed me to develop my talents (personal, technical and leadership) in such a way that until this day I still work in the customer service field with great passion. Gert is a great influencer, mentors very well, is able to communicate on all levels throughout a company and has fantastic work ethic. I can highly recommend Gert and would definitely enjoy working with him again.
Debby van der Lip
I’ve worked with Gert Janssen while working on the Access Portal project for Tele2. From the second phase both of us were involved as Project Managers in order to build, improve and expand this Access Portal and the creation of the native Access Applications. I came to know Gert as accurate, always ready to help and support, envision solutions while operating very quick and extremely organized. I could not have wished for a better sparring partner on this project.
Experience
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Bluedesk
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Netherlands
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Technology, Information and Internet
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1 - 100 Employee
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Project lead | Product Owner | Manager
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Dec 2009 - Present
Besides running projects for implementing new websites or eCommerce solutions also working for key-customers to manage daily operational tasks, product developement and customer relations. Customer managed on a daily basis such as: Tele2, Ricoh, HOYA and ANWB. Besides running projects for implementing new websites or eCommerce solutions also working for key-customers to manage daily operational tasks, product developement and customer relations. Customer managed on a daily basis such as: Tele2, Ricoh, HOYA and ANWB.
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Owner
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Dec 2008 - Dec 2014
Gernin B.V. Holding Gernin B.V. Holding
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sr. Business Consultant
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Jun 2009 - Dec 2009
Managing daily operations and consulting new customers on web based solutions. Managing daily operations and consulting new customers on web based solutions.
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NetMasters | SMPE
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Amsterdam Area, Netherlands
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Manager Operations
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Feb 2005 - Apr 2009
Hosting for ColdFusion, Flash Media Server, Wowza and PHP/Windows on our VMWare based platform, as well as dedicated hosting. Providing streaming solutions based on Flash such as, Live - On-Demand - Webcasting - Progressive - Transcoding. Streaming is serviced from our own build and managed streaming platform. Hosting for ColdFusion, Flash Media Server, Wowza and PHP/Windows on our VMWare based platform, as well as dedicated hosting. Providing streaming solutions based on Flash such as, Live - On-Demand - Webcasting - Progressive - Transcoding. Streaming is serviced from our own build and managed streaming platform.
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Northern Gateway Hosting
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Groningen Area, Netherlands
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Quality Manager
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Mar 2002 - Apr 2004
Start-up project for 'lighting up' the hosting center facility of Tyco in Groningen. Setting up internal processes and procedure, determining the product portfolio, liase between customers and sub-contracters, setting up the base contract documentation. Start-up project for 'lighting up' the hosting center facility of Tyco in Groningen. Setting up internal processes and procedure, determining the product portfolio, liase between customers and sub-contracters, setting up the base contract documentation.
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PSINet
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Technology, Information and Internet
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1 - 100 Employee
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Manager Custom Projects | Manager Q&A | Director
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Sep 1999 - Jan 2002
Setting up the custom project department managing large scale customers suchh as ATOS Origin, KPMG, ANWB and EUFA. Participating in world-wide setup and roll-out of global processes and procedures in close cooperation with the project team of Arthur Andersen Consultancy. Managing the daily operation of the Hosting Center facility in Amsterdam. Setting up the custom project department managing large scale customers suchh as ATOS Origin, KPMG, ANWB and EUFA. Participating in world-wide setup and roll-out of global processes and procedures in close cooperation with the project team of Arthur Andersen Consultancy. Managing the daily operation of the Hosting Center facility in Amsterdam.
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SYKES
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Account manager | Program manager
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1995 - Sep 1999
Developing customer service teams for end-user technical support for customers as: Symantec, Focus Enhancements, Connectix and Hewlett Packard. The HP-team was restructured and enhanced during my period and had a growth from 10 to 150 phone support agents within a 2 year time-span. As a program manager rolling out the Hewlett Packard synergy approach throughout our European in-country call-centers. Developing customer service teams for end-user technical support for customers as: Symantec, Focus Enhancements, Connectix and Hewlett Packard. The HP-team was restructured and enhanced during my period and had a growth from 10 to 150 phone support agents within a 2 year time-span. As a program manager rolling out the Hewlett Packard synergy approach throughout our European in-country call-centers.
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Education
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1989 - 1993
Windesheim
Bachelor's degree, Pedagogisch Technische Hogeschool -
Kottenschool
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