Product Manager

• Sep 2022 - Present

Responsible for gathering and define product requirements, develop and execute the product roadmap by working with cross-functional teams to deliver products on time. I've been working with different products, tracking and measuring performance and important indicators. Responsible for gathering and define product requirements, develop and execute the product roadmap by working with cross-functional teams to deliver products on time. I've been working with different products, tracking and measuring performance and important indicators.

Product Manager

• Jul 2021 - Sep 2022

Responsible for supporting the product management strategy of the Managed Services area, understanding and improving E2E processes, conducting market studies and evaluating opportunities for new partnerships and offers, defining the strategic positioning of products, planning and controlling the product lifecycle from launch to its possible end. In addition, for supporting, refining and detailing the backlog with the squads and managing partnerships with suppliers.

Product Management Analyst

• Jun 2020 - Jun 2021

Project Manager

• Sep 2018 - Jun 2020

Responsible for collaborating in the project/products strategy creation and execution, working to balance customer's competing demands of value, quality, scope, time and cost, identifying and managing the risks, escalating them when necessary, managing team workflow, ensuring teams are constantly improving their process without losing sight of product effectiveness, facilitating and maintaining comprehensive project documentation, identifying deliverables, ensuring that the team understands the scope and that the commitment is respected. Show less

Jr Product Analyst

• Jan 2018 - Aug 2018

Responsible for studying inputs from other teams to create and format new products and to update the base of available products, formalizing and improving processes with other company areas. Besides that, I'm doing the harmonization of regional and global portfolio products, assisting customer migration strategies, creating reports for business analysis, tracking projects with suppliers, and analyzing KPIs results of portfolio projects.

Product Assistant

• Aug 2017 - Jan 2018

Technical Account Manager Intern

• Aug 2015 - Jul 2017

Responsible for planning, managing and reviewing the delivery of support services that drive outcomes aligned to customer’s IT and business goals. Also, to be an escalation point, ensuring the customer receives a world class support experience, working with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s technology and cloud services. Besides that, for work in Cybersecurity initiative discussing business strategies with technical teams and Digital Crimes Unit aiming to mitigate customer’s security risks, converting opportunities into new or additional contracts, achieving ~350% of the initiative target, delivering over 50 cybersecurity services in the fields of risk assessment, user behavior analytics and forensics education. Show less