Studio Creative Producer

• Apr 2019 - Present

Digital Marketing Content Director

• Jun 2010 - Present

As the Digital Marketing Content Director, I create video and photo campaigns to promote the Indy with Kids digital publication and Indy with Kids clients and advertisers. Tasks include: Hiring and directing subcontractors as needed. Creating video and digital creatives used for online advertising and television advertising as well as TV segments. Create and manage social media advertising strategies using pixel and retargeting techniques. Management of website content and back-end. Oversee long-term strategy sessions for opportunities with growth and to expand reach and customer base. Clients include: NinjaZone Academy, Toyota USA, The Produce Moms, American Dairy Association, The Glass Barn at the Indiana State Fairgrounds, Indiana Fever Basketball, Lark Ranch, Carmel Symphony, Incrediplex, Dream Dinners, Great Wolf Lodge, Nickel Plate Railroad, Lawrence Early Learning Centers, Finecraft Custom Homes, Kings Island

Lead CE, Customer Engineer

• Jun 2018 - Apr 2019

Lead CE, Customer Field Engineer

• Jan 2007 - Jun 2018

 Troubleshooting skills used daily to quickly fix complex problems that customers are facing with their HPE server and storage products  Represent management on customer satisfaction calls to assist in resolving issues beyond normal daily problems  Assume the role of District Manager to cover for vacations  Proficient with ticket management for updates to HPE managers and customers for end-to-end communications and progress  4-hour response, next day response, and Critical 6-hour “call to repair” customers prioritized and delegated to the team to provide fastest and best service possible, meeting SLA requirements based on contracts and business agreements  Work with account managers and sales teams to provide service to customers that need extra attention  Provided leads to sales team for growth of our division and HPE as a company  Interview and make hiring decisions for central Indiana HPE onsite technicians  Train new-hires on company procedures, setup product specific training and monitored progress, and assign ride-along on the job training schedules  Manage calendar for central Indiana team and Evansville/Kentucky team for vacations, training, and standby rotation  Provide first line of technical support on occasion to new techs who needed assistance troubleshooting  Trained on HPE NonStop systems for hardware and software management  Completed HPE’s Management Mentorship program in preparation for management role  Collaborated with manager monitoring key performance metrics and coaching techs one-on-one  Work on proactive and reactive cases to resolve customer issues with a large section of the HP product line, including servers, storage, NonStop, desktops, laptops, and workstations  Created and produced a training video for the company at large on sales techniques for field technicians to find customer pain points and solutions

HP / GM EDWS On Line Engineer

• Jan 2006 - Jan 2007

 Responsible for hardware diagnostics and repair for 7 major GM facilities in Indianapolis  Experience working with HP/Compaq Laptops, Desktops, Workstations, and HP Laser & Color Laser jet Printers  Maintain accurate and concise communication with local GM Software team, HP supervisors in Michigan, and local support technicians.  Responsible for hardware diagnostics and repair for 7 major GM facilities in Indianapolis  Experience working with HP/Compaq Laptops, Desktops, Workstations, and HP Laser & Color Laser jet Printers  Maintain accurate and concise communication with local GM Software team, HP supervisors in Michigan, and local support technicians.

Epson Repair Tech

• Aug 2005 - Dec 2006

Epson contracted out to Bell Techlogix for depot repair of many different models of inkjet printers. The team had daily metric goals to be met with the number of printers repaired. I assisted in training any new employees in a job that had regular turnover. Training was a good fit for me as I routinely met daily metric goals around lunch time, and was able to either work ahead or train technicians that needed help.  Trained dozens of new employees on company procedures and repair techniques  Repaired returned printers of various models to “new” condition  Assumed role of team lead if current lead was out for vacation or illness

Warranty Technician

• Jul 2004 - Aug 2005

FoxConn in Indianapolis ran multiple assembly lines for laptops, desktops, and high-end workstations. In the warranty department, I would repair systems that had been built, and then failed various diagnostic and burn-in tests. Using logistical procurement software and ticketing system, I had access to any parts needed to repair systems quickly to be able to make shipping deadlines. An average 12-hour shift would have a single technician repairing 15 to 25 systems. My personal record included myself and a co-worker repairing 90 systems in a 12-hour shift due to a major assembly issue that shut down our assembly line after too many failures.  Inspected and fixed issues of newly manufactured HP desktops, laptops and workstations before shipping to customers  Assisted in training new warranty technicians and filled in as team lead when current team lead was unavailable  Developed new methods for faster and more efficient repair techniques  Experience with logistical tracking software to enable quick repairs of high volume to meet shipping deadlines

Loan Officer / Computer Administrator

• Oct 2003 - Jul 2004

loan products to potential customers  Follow the loan through processing, underwriting, and closing.  Keep customers informed and comfortable with every step of the loan process  Explore new technology to enhance the success and efficiency of the branch  Support in-house and remote loan officers with computer issues loan products to potential customers  Follow the loan through processing, underwriting, and closing.  Keep customers informed and comfortable with every step of the loan process  Explore new technology to enhance the success and efficiency of the branch  Support in-house and remote loan officers with computer issues

Computing Services Technician / Networking Assistant

• Oct 2002 - Aug 2003

 Maintain regular computer maintenance of over 80 computers in the information center  Help maintain network connectivity throughout building for 300+ teachers and staff  Develop new website design, and technology newsletter  Research new security software and procedures; productivity software  Maintain regular computer maintenance of over 80 computers in the information center  Help maintain network connectivity throughout building for 300+ teachers and staff  Develop new website design, and technology newsletter  Research new security software and procedures; productivity software

Marketing Intern

• May 2002 - Sep 2002

 Develop internal collateral manager and e-mail tracking system  Assist on various marketing projects involving web and multimedia design  Develop internal collateral manager and e-mail tracking system  Assist on various marketing projects involving web and multimedia design

Web Developer

• Dec 2000 - Dec 2001

 Managed projects for complete website design and solved customers problems with existing coding and design  Website design and layout for large & small clients  Created streaming video for MSAimplosion.com using Windows Media Services  Managed projects for complete website design and solved customers problems with existing coding and design  Website design and layout for large & small clients  Created streaming video for MSAimplosion.com using Windows Media Services