Experience

Ombudsman Services

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Enquiry Officer/Customer Service Advsior

  • May 2016 - Present

   Communicating with all customers as the first point of contact to decide if the complain falls under company terms of reference in order to resolve complaints in a timely and efficient manner Supporting and training new team members in adjusting to schedules and tasks and how to deal with difficult situations on the telephone Managing my own workload and supporting my team whilst adhering to company schedules Quickly building good relationships with customers in order to do take details of complaints and process according to company policies and procedures



Compass Group UK & Ireland

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Junior Operations Manager - Huntingdon Racecourse

  • May 2015 - Apr 2016

   Employed to oversee the day to day catering operations including all conference and events and race days reporting to the multi site General Manager Undertaking all administration tasks including purchase orders, invoices, billing, customer contact by email phone and letter and payroll  Responsible for overseeing the sales team, driving sales and increasing regular client base Responsible for organising staffing for race and set up days Maintaining high levels of customer service through staff development following branded procedures and policies  Public IC on race days overseeing all concession stands, public bars and food outlets and supervising all retail operations Implementation of Lean processes following Levy brand procedures and Jockey Club Catering policies To support the Head Chef in design and creation of new seasonal menus and bespoke menus for individual conferences and events Provide Support to the Operations Manager at two other racecourses when required Liaising with senior management and directors reviewing racecourse and staff performance Setting budgets and managing staff and product costing Reviewing facilities layout, managing change and overseeing stock control and managing racecourse inventory



TCS

• Australia
• Accounting
• 1 - 100 Employee

• Hospitality Manager

  • Sep 2014 - May 2015

  Various Management roles across Bars, Restaurants and Events for Racecourses, Sports Clubs and Venues Temporary Restaurant Manager at Towcester Racecourse to cover busy seasonDeputy Restaurant Manager on various occasions at Derby County Cricket Club for private events and functions Various Management roles across Bars, Restaurants and Events for Racecourses, Sports Clubs and Venues Temporary Restaurant Manager at Towcester Racecourse to cover busy seasonDeputy Restaurant Manager on various occasions at Derby County Cricket Club for private events and functions



Self Employed

• Real Estate
• 1 - 100 Employee

• Licensee

  • Nov 2012 - Apr 2014

   Actively involved in the refurbishment program including design and layout aspects and physical participation Personal management: customer service, cellar upkeep, stock fulfillment, daily and monthly accounts. Monitoring and maintaining gross profit margins. Marketing the business, individual brands and specific events such as theme nights and pop up food nights including up selling and actively contacting new clients which saw an increase in barrelage and overall sales. Event organisation of theme nights, charity functions, private parties and brand led open days resulting in higher footfall and increased turnover Built excellent working relationships with Square Mile Community Regeneration Project who held a film festival and comedy events which actively involved the local community.



UK Ministry of Justice

• United Kingdom
• Government Administration
• 700 & Above Employee

• Inspection Support Officer

  • Jun 2009 - Oct 2012

  Dealing with confidential information to ensure data protection, creation of inspection schedules and liaising with senior court officialsLiaising with stakeholders and general public, managing queries via phone, email and letter and conducting face to face presentations using Microsoft Power PointDesign, implementation, staff training and maintenance of new computer software intended to reduce staffing costs Dealing with confidential information to ensure data protection, creation of inspection schedules and liaising with senior court officialsLiaising with stakeholders and general public, managing queries via phone, email and letter and conducting face to face presentations using Microsoft Power PointDesign, implementation, staff training and maintenance of new computer software intended to reduce staffing costs