Experience

Sport Alliance GmbH

• Germany
• Information Technology & Services
• 100 - 200 Employee

• Squad Teamlead Customer Success @Magicline

  • Aug 2023 - Present

  Hamburg, Deutschland



BrickLogo

• Design Services

• Founder

  • Jan 2019 - Present

  Berlin und Umgebung, Deutschland B2B custom product designs based on LEGOⓇ Brick enthusiast since 1989 ❤️



ZOXS GmbH

• Germany
• Wholesale
• 1 - 100 Employee

• Head Of Customer Service

  • May 2020 - Apr 2022

  Wesel, Nordrhein-Westfalen ♻️ Re-Commerce Taking the Customer Service to the next level (from scratch). KPIs, strategy and empowering my team to reach their full potential.



Foxway Recommerce

• Estonia
• IT Services and IT Consulting
• 100 - 200 Employee

• Head of Customer Service

  • Apr 2016 - Mar 2018

  Frankfurt am Main und Umgebung, Deutschland ♻️ Re-Commerce Head of Customer Service & Project Manager juggling between KPIs, strategy and implementing projects. Team Lead and part of the Management Team.



RE-REX

• Founder

  • Jun 2015 - Jan 2016

  Berlin 📈 Freelance Consultant Started as long-tail re-commerce company, but amazon scrapped the EU Trade-In program in August 2015, which the business model was based on. Pivoted to consultant services which led to a fulltime job opportunity.



Foxway Recommerce

• Estonia
• IT Services and IT Consulting
• 100 - 200 Employee

• Management Consultant

  • Jul 2015 - Dec 2015

  Berlin und Umgebung, Deutschland

• Head of Business Development

  • Jul 2013 - Jun 2015

  Berlin ♻️ Re-Commerce Taking care of B2B clients and looking for new strategic opportunities, while fine tuning processes and algorithms. Supported by my highly motivated interns. Part of the Management Team.



Paylogic Deutschland GmbH

• Account Executive

  • Jun 2012 - Jan 2013

  Berlin und Umgebung, Deutschland ▶️ E-Ticketing Solutions B2B Account Management, onboarding our new clients and taking care of them, forging longterm relationships.



TK Elevator

• Germany
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Intern Finance (Controlling)

  • Aug 2011 - Jan 2012

  China Elevators & Escalators Analysing & Optimizing Business Processes, Reporting, Controlling Bachelor Thesis: Transfer Pricing Risk for MNEs in China – How Changes in the Business Model can affect Operational Risk



OTTO

• Germany
• Online and Mail Order Retail
• 700 & Above Employee

• Intern Corporate Development - New Media / Strategy

  • Mar 2011 - Aug 2011

  Berlin und Umgebung, Deutschland E-Commerce Market Analysis, Competitor Analysis, Strategy, Social Media



DeutschlandCard GmbH | Bertelsmann SE & Co. KGaA

• Germany
• Technology, Information and Internet
• 100 - 200 Employee

• Intern Business Development

  • Aug 2010 - Dec 2010

  München und Umgebung, Deutschland Customer Loyalty Program Market Analysis, Competitor Analysis, Strategy, Power Point



Deal of Fortune GbR

• Co Founder

  • Mar 2007 - Sep 2007

  NRW, Germany Service Company for organizing Texas Hold 'Em Poker Events (for up to 100 people). CEO, Marketing, Organizing, Sponsorships, Sales