Experience

Altar'd State

• United States
• Retail
• 700 & Above Employee

• Guest Lead, Keyholder

  • Oct 2023 - Present

  Delivers exceptional guest experience by managing sales floor and delegating shift activities in order to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and encouragement and operational compliance.

• Merchandising Associate and Jewelry Captain

  • Jul 2023 - Oct 2023

  Partners with the Merchandising team by adhering to a forward-thinking, guest-first merchandising approach. Maintains a beautiful shopping environment and achieves store goals through merchandising and in-store marketing. Encourages excellence in all aspects including elevated product merchandising, well-crafted window and store mannequin appearances, and peer-to-peer leadership. As Jewelry Captain, provides guests with an elevated experience that exceeds store goals through beautifully maintained, organized and outfitted product. Show less



Fort Collins Country Club

• United States
• Recreational Facilities
• 1 - 100 Employee

• Marketing and Communications Strategist

  • Jun 2022 - Jun 2023

  Oversees Club communications including Instagram, Facebook, public and private Club websites, apps, Screenly software on campus, email campaigns and print media. Fosters sense of community through social media posts. Designs 20+ page bimonthly newsletters structured around content from Club leadership team. Creates communications campaigns based on department needs, target audience and event or promotion goals. Designs branded promotional materials including brochures, event signage, flyers, posters, and punch cards. Photographs and video records Member events. Show less



Summit Cabinet Coatings

• Marketing Team Member

  • Jul 2021 - Jun 2022

• Administrative Assistant and Social Media Manager

  • Feb 2021 - Jun 2022

  Began as a part-time Administrative Assistant while completing bachelor's degree at Liberty University. Personally developed the company's first social media key performance indicator to track simultaneously developed strategic communication plan data via company Instagram and Facebook social media profiles. Later, in addition to building company's social media campaigns, joined the sales and marketing team. Currently researches, tracks and analyzes target audience, social media kpi's and sales performance of the company to build upon company's marketing and sales efforts. These efforts resulted in greater word of mouth referrals, an increased positive brand image and increased company sales. Spearheaded website "About" page re-design, layout and content to increase brand's voice presence online. Designed print ads, digital ads, and social media content. Also collaborated with Sales Representative and Co-Owner/Director of Operations to update brand identity package. This included a new company logo, website redesign and document redesign. Based on new logo, personally designed new company business cards, company documents and client proposals. Show less



Trios Aveda Salon

• Fort Collins, Colorado, United States

• Shift Supervisor

  • Jan 2018 - Feb 2021

  Organized and booked various client service appointments on 16 technician schedules in fast-paced environment. Communicated with clients via telephone, text, email and in-person. First point of contact for client concerns or daily technician schedule changes. Work resulted in higher client satisfaction due to ease of service and an overall improved customer experience. Created new employee handbook for front desk staff, and assisted the General Manager in new staff training. During the Covid-19 pandemic shut-downs in 2019, was one of three staff members to continue to work. Contacted technicians and and clients in order to reschedule over 3,000 cancelled appointments. Also created photo content for company's social media when product or service promotions were running in-salon. Show less



Which Wich Superior Sandwiches

• United States
• Restaurants
• 300 - 400 Employee

• Shift Lead

  • Nov 2014 - Apr 2017

  Based upon scheduled employees, delegated tasks and positions for each shift. Was primary point person for customer concerns or complaints. Managed cash drawer and cash deposits at the beginning and end of each shift. Ensured shifts ran smoothly and customers received their correct orders in a timely manner. Trained new Shift Lead Supervisors and new employees. Based upon scheduled employees, delegated tasks and positions for each shift. Was primary point person for customer concerns or complaints. Managed cash drawer and cash deposits at the beginning and end of each shift. Ensured shifts ran smoothly and customers received their correct orders in a timely manner. Trained new Shift Lead Supervisors and new employees.