Experience

Netherlands Consulate in San Francisco

• United States
• Government Relations
• 1 - 100 Employee

• Consular Officer

  • Nov 2018 - Present



SELLBYTEL Group Spain

• Spain
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• • Mar 2014 - 2018

  Program manager of workforce management team for several client accounts of some of the world's biggest tech companies based in the Bay Area. The client accounts were located across Europe, in Barcelona, Lisbon and Berlin and consisted of 800+ customer service and technical support agents. Responsible for cross-functional team management, operations management, recruitment and employee development of 10 workforce management specialists, 3 HR administrators, 2 data/business reporting analysts and 4 team managers, based in Barcelona, Lisbon and Berlin.Designed, implemented and managed efficient workforce and HR processes with main focus on customer experience, and client and employee satisfaction and engagement. In charge of analyzing KPI performance, and implementing action plans to drive improvement. Spearheaded the development of numerous cost reduction strategies with a combined annual cost saving of over 250.000 euros. Show less

• • May 2013 - Mar 2014

  Co-founded workforce management team for Barcelona site, which focused on improving efficiency and increasing revenue for one of the world's leading tech companies, which consisted of 400+ technical advisors providing technical support in 7 languages to customers. Main tasks consisted of forecasting staff volume needs, scheduling shifts, real-time adherence management, relief planning and PTO approval, administering benefits, and monitoring KPI’s.

• • Aug 2012 - Apr 2013

  Provided high quality service to customers of one of the world's leading tech companies. Coached new agents, and served as team manager back-up. Best performing agent of the team with highest customer satisfaction records.



Stichting Burger - Citizen Foundation

• Non-profit Organization Management

• Intern

  • Jan 2009 - Jun 2009

  Responsible for planning and coordination of political events, such as public debates and forums, and a weekly radio show where political guests were interviewed. During the internship I co-published a research project concerning coordination, communication and citizen participation within the local government of The Hague. Responsible for planning and coordination of political events, such as public debates and forums, and a weekly radio show where political guests were interviewed. During the internship I co-published a research project concerning coordination, communication and citizen participation within the local government of The Hague.



V&VN (Verpleegkundigen & Verzorgenden Nederland)

• Netherlands
• Hospitals and Health Care
• 200 - 300 Employee

• Customer Service Representative, Receptionist and HR Administrator

  • 2006 - 2009

  Main tasks included providing product and service support, attending to visitors, dealing with inquiries on the phone and face to face, and supplied information regarding the organization to the general public, clients and customers. Main tasks included providing product and service support, attending to visitors, dealing with inquiries on the phone and face to face, and supplied information regarding the organization to the general public, clients and customers.



Triodos Bank

• Netherlands
• Banking
• 700 & Above Employee

• Receptionist and HR Administrator

  • Jun 2007 - Oct 2007

  As receptionist and HR administrator I worked at both the national and international headquarters. Main tasks included welcoming visitors, answering the phone, making appointments and administrative tasks. As receptionist and HR administrator I worked at both the national and international headquarters. Main tasks included welcoming visitors, answering the phone, making appointments and administrative tasks.