UX Researcher

• Jun 2022 - Present

User Researcher

• Feb 2021 - May 2022

CRO Consultant | UX Research

• Nov 2018 - Feb 2021

Business Analyst - Cost of delivery

• Nov 2017 - Nov 2018

• Sourcing strategy formulation and optimization • Budget planning and tracking rolling forecasts while monitoring KPIs like SOC, Productivity, TOFA, etc. • Expense audits to ensure adherence to budget plans • Developing MIS for data collection and data qualifying • Publishing dashboards to senior management • Facilitating external audits by BCG (operational and financial) • Sourcing strategy formulation and optimization • Budget planning and tracking rolling forecasts while monitoring KPIs like SOC, Productivity, TOFA, etc. • Expense audits to ensure adherence to budget plans • Developing MIS for data collection and data qualifying • Publishing dashboards to senior management • Facilitating external audits by BCG (operational and financial)

Intern - Customer Insights and Market Research

• Jul 2017 - Oct 2017

• Process Development and Optimization • Conceptualized online sales processes which is first in India online automobile sales system • Performed iterative product improvements through dry run testing, user interviews and in-lab user testings • Process Development and Optimization • Conceptualized online sales processes which is first in India online automobile sales system • Performed iterative product improvements through dry run testing, user interviews and in-lab user testings

Intern - Information Risk Management and Compliance

• Jul 2016 - Dec 2016

Responsibilities: • New Application onboarding: • Participated in contractual negotiations of new IT Audit tool (IRMC Synergi) • Formulated strategy for tool configuration and organization wide deployment • Facilitated cybersecurity audits (PCI-DSS, ISO 27001, SSAE16) with external auditors (Deloitte) • Compiled and validated proof of concepts to maintain compliance with Cybersecurity standards • Achieved 26% lesser control count by consolidating cybersecurity standards Responsibilities: • New Application onboarding: • Participated in contractual negotiations of new IT Audit tool (IRMC Synergi) • Formulated strategy for tool configuration and organization wide deployment • Facilitated cybersecurity audits (PCI-DSS, ISO 27001, SSAE16) with external auditors (Deloitte) • Compiled and validated proof of concepts to maintain compliance with Cybersecurity standards • Achieved 26% lesser control count by consolidating cybersecurity standards

Project Engineer

• Feb 2013 - Aug 2015

Process Analyst– Incident Management, Process Management, Change Management • Incident Management for 13 Applications, coordinated with 5 teams located in India, Malaysia, France and Netherlands • Supported 100+ servers and databases associated with the applications • Network monitoring for business continuity using KPIs and IT Maintenance tools • Implemented Incident handling improvements (per ITIL, Agile) leading to 80 percent increase in productivity • Formulate strategy for Change implementation with Clients and Vendors • Optimized Project Budget by regulating staffing requirements • Assisted in onboarding of new Enterprise Tools (HP Service Manager, Application Manager) Information Risk Management and Compliance Team: • Performed analysis and reporting of more than 500,000 alerts per day on IBM IPS, McAfee Network Security Platform and FireEye IPS. • Conducted knowledge transfer and training sessions to new recruits Show less