Experience

Tailwind

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director, Partnerships

  • Sep 2022 - Present

  Oklahoma City, Oklahoma, United States

• Director of Customer Operations

  • Jan 2019 - Sep 2022

  Oklahoma City, Oklahoma, United States Manage customer support, sales, retention, and account management functions. Collaborate across the organization to support marketing, product and engineering efforts by defining and building data-informed processes. Focused on supporting the organization's efforts to create marketing products that are transformative for small businesses. Currently, Tailwind provides innovative automation tools for content creation, marketing plans, social media scheduling, email marketing, and analytics.

• Enterprise Account Manager and Inside Sales

  • Jan 2016 - Jan 2019

  Oklahoma City, Oklahoma, United States Managed all enterprise clients from onboarding through renewal. Monitored client health and activity, offered personalized training, identified upsell opportunities, managed retention efforts, and built all reporting and systems associated with the role. During this time, I also worked on user research and early product experiments with a subset of clients.

• Account Executive

  • May 2013 - Jan 2016

  Oklahoma City, Oklahoma, United States I joined Tailwind at a pre-revenue state as the first sales employee. Helped scale the team alongside a VP of Sales that joined 5 months following me. Was the top performing Account Executive and obsessed over sales operations. Fully built out and defined the Salesforce process, our internal sales demos, created sales collateral and more. Owned my funnel end-to-end from outbound lead sourcing through closing.



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• Merchandiser

  • Sep 2004 - May 2016

  Oklahoma City, Oklahoma Area Part time professional chip slinger for Frito-Lay.