Experience

Chiji14xchange

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Service Agent

  • Aug 2020 - Present

  • Responsible for online customer management and resolving client’s issues.• Solved problems with regards to gift card validity and payments to clients.• Followed on each transaction to ensure clients were paid as at when due. • Route technical queries to designated channels for proper resolution of service and issues• Provided answers to client questions and queries regarding sales of gift cards and bitcoin• Record all successful transactions for submission to the supervisor at the end of each work day. • Ability to maintain calm under pressure and adapt quickly to new environments and work demands



Bet9ja, Zarama

• Customer Service Representative

  • Jan 2017 - Dec 2017

  ● Managed a three-man team to ensure effective running of the shop ● Tracking and recording cash payments and making regular bank deposits with minimal errors ● Effective customer service and complaint handling to ensure customer optimum satisfaction ● Managing of employee shifts, shop equipment and utilities to ensure smooth running of shop ● Managed a three-man team to ensure effective running of the shop ● Tracking and recording cash payments and making regular bank deposits with minimal errors ● Effective customer service and complaint handling to ensure customer optimum satisfaction ● Managing of employee shifts, shop equipment and utilities to ensure smooth running of shop



Idia College, Benin

• Business Studies Teacher

  • Nov 2015 - Oct 2016

  ● Managing a class of over 100 students ● Recording and tracking students attendance and performance ● Complaint handling and conflict resolution ● Student counselling and coaching ● Managing a class of over 100 students ● Recording and tracking students attendance and performance ● Complaint handling and conflict resolution ● Student counselling and coaching



Several companies

• A range of part-time roles

  • Jan 2012 - Dec 2014

  ● Took on part time teaching roles to gain experience and improve skill set ● Managing classes/teams, conflict resolution and coaching ● Effective recording and tracking of activities and performance ● Customer service and teamwork ● Took on part time teaching roles to gain experience and improve skill set ● Managing classes/teams, conflict resolution and coaching ● Effective recording and tracking of activities and performance ● Customer service and teamwork