Experience

Maven Clinic

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Client Success Director

  • Apr 2023 - Present

• Client Success Senior Manager

  • Jul 2021 - Mar 2023



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Health Solutions Consultant

  • Mar 2019 - Jul 2021

  • Leads healthcare benefits strategy projects for mid-size clients that span the retail, hospital systems, manufacturing, and senior living industries, consistently scoring 90+% on annual client satisfaction surveys• Drives outcomes by successfully managing plans, scope, timelines, and budgets for multiple projects simultaneously• Recommends innovative approaches to client processes and champions continuous process improvement• Collaborates in cross-functional teams, providing oversight across multiple workstreams that typically include audits, health transformation, legal and compliance, data analytics, and vendor management• Coordinates and helps deliver quarterly vendor utilization review meetings for clients• Manages the end-to-end RFP process for clients: understanding client goals, collecting data, conducting analysis, and providing and presenting recommendations to client leadership• Serves as a People Manager for three colleagues, sponsoring and advocating for them as they navigate their career• Develops best practice client-facing deliverable templates as part of the internal Excellence & Operations committee Show less

• Health & Benefits Consultant

  • Mar 2017 - Mar 2019

  • Supported Account Executives with developing healthcare strategy for clients• Led client status calls reviewing key project timelines and open issues• Reviewed and presented vendor renewals and contracts • Executed on data collection activities and coordinated with vendors through the RFP process• Coached and mentored three colleagues to ensure their growth and development

• Health & Benefits Analyst

  • Mar 2016 - Mar 2017

  • Supported internal client teams on RFPs, client service issues, and carrier escalations• Assisted with the development of client proposals and presentations, owning project plan updates• Served on the Excellence & Operations committee

• Health & Benefits Specialist

  • Oct 2014 - Mar 2016

  -On-site resource for large market client -Projects included reviewing and updating annual enrollment communications, developing and facilitating webinars, managing the Health Savings Account (HSA) funding process from start to finish



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Rotational Specialist

  • Jun 2014 - Oct 2014

  -Excelled at communicating with policyholders, claimants, and witnesses to gather information for claims. -Evaluated liability and settled claims within prescribed procedures and authority. -Provided exceptional customer service interacting with all customers. -Excelled at communicating with policyholders, claimants, and witnesses to gather information for claims. -Evaluated liability and settled claims within prescribed procedures and authority. -Provided exceptional customer service interacting with all customers.



Purdue University

• United States
• Higher Education
• 700 & Above Employee

• Technical Writer

  • Nov 2011 - May 2014

  -Revised, added, and removed process documentation in SharePoint 2007, 2010, 2013. -Processed support tickets for campus security incidents such as copyright infringement. -Learned HTML, CSS and JavaScript to create pages in SharePoint. -Revised, added, and removed process documentation in SharePoint 2007, 2010, 2013. -Processed support tickets for campus security incidents such as copyright infringement. -Learned HTML, CSS and JavaScript to create pages in SharePoint.



Schneider Electric

• France
• Automation Machinery Manufacturing
• 700 & Above Employee

• Human Resources Intern

  • May 2013 - Aug 2013

  -Created a Campus Ambassador Program with a cross-functional intern group to increase brand awareness. -Awarded Lean Six Sigma Yellow Belt certification. -Presented Lean Six Sigma Yellow Belt certification research during Continuous Improvement training. -Assisted with closing HR process gaps for the annual Global Gap Analysis initiative. -Created control charts to show the variance in pay across business units to reduce overpayments. -Created a Campus Ambassador Program with a cross-functional intern group to increase brand awareness. -Awarded Lean Six Sigma Yellow Belt certification. -Presented Lean Six Sigma Yellow Belt certification research during Continuous Improvement training. -Assisted with closing HR process gaps for the annual Global Gap Analysis initiative. -Created control charts to show the variance in pay across business units to reduce overpayments.



Bauer Family Resources

• United States
• Individual and Family Services
• 1 - 100 Employee

• Human Resources Intern

  • May 2012 - Aug 2012

  -Provided payroll support to the Benefits and Compensation Specialist. -Restructured the new hire orientation process to increase employee retention. -Worked extensively in Millennium Payroll Services updating confidential employee information. -Provided payroll support to the Benefits and Compensation Specialist. -Restructured the new hire orientation process to increase employee retention. -Worked extensively in Millennium Payroll Services updating confidential employee information.