Experience

Electronic Business Machines

• United States
• Retail Office Equipment
• 1 - 100 Employee

• • Mar 2012 - Present

  EBM has a reputation unparalleled in the imaging industry. I have been tasked with growing that reputation throughout the Puget Sound Region. We will do so by hiring talented professionals that always keep the best interest of the customer in mind at all times. That involves being on top of the latest technologies and being a provider that can always deliver innovative solutions to our customers.Since taking over as VP of Sales in 2012, EBM has had double digit growth every year. I credit the team we have built with that success. We have grown our sales force by over 200% since 2012 and our team will stop at nothing to ensure the customer is well taken care of.But Sales is only one piece of the puzzle. Without a brilliant service team backing our sales department we would not get the repeat business we thankfully enjoy. Our service team is top notch and they make solving our customer’s problems their main priority.Most importantly we need to remember where we came from and stick to our motto, which is that "we always treat every account as a major account." Show less

• • Dec 2003 - Mar 2012

  • Perform expenditure analysis and identify cost savings. In 2010 saved company over $50,000 & over $75,000 in 2011.• Main cost savings came from persuading management to invest in a delivery truck and running the delivery team.• Serve as network administrator and technical support.• Self-taught basic office networking skills and have been practicing since 2008.• Major account sales representative.• Earned the business of 2 Major Puget Sound Businesses and currently manage their office equipment needs that account to 250k in business annually.Manage equipment flow from order through completion to ensure on-time customer delivery.• Responsible for equipment purchase and inventory.• Responsible for Ordering over a million in equipment annually.• Perform 2 inventory checks per year and reconcile inventory discrepancies. • Responsible for implementation and training of document management system.• Self-taught and current administrator of eCopy & Docstar in our office and for our customer database.• Responsible for creation and upkeep of company handbook, policies and procedures manual and accident prevention plan.• Act as liaison between sales and service department.• Manage the needs of 7 sales reps and 6 service technicians as well as their direct Managers.• Serve as safety committee head.• Safety committee consists of 4 of us and holds a meeting twice a year to analyze safety concerns throughout our office and in the field. Show less



MSN Global Services

• Redmond, WA

• MSNGSC Rep

  • May 2003 - Dec 2003

  • Analyze customer success rate for connections by Run SQL queries and crystal reports. • Work with vendors (MCI, UUNET, Sprint, GTE and AT&T) to ensure customer satisfaction while connecting to MSN. • Member of customer call center providing technical support for MSN Broadband users. • Analyze customer success rate for connections by Run SQL queries and crystal reports. • Work with vendors (MCI, UUNET, Sprint, GTE and AT&T) to ensure customer satisfaction while connecting to MSN. • Member of customer call center providing technical support for MSN Broadband users.