Experience

Saama

• United States
• Software Development
• 700 & Above Employee

• Senior Director of Customer Success

  • Apr 2022 - Present

• Director of Customer Success

  • Oct 2020 - Mar 2022

• Associate Director of Customer Success

  • Apr 2019 - Sep 2020

  We are a predictive analytics company that provides an AI-driven Clinical Data Analytics Platform which seamlessly integrates and animates unlimited sources of real-world data and delivers actionable insights for the life sciences industry. As an Associate Director of Customer Success, I’m responsible for leading critical decisions and identifying risks in delivering our Life Sciences Analytics Cloud platform including trends that could support/impede customer success. • Led the… Show more We are a predictive analytics company that provides an AI-driven Clinical Data Analytics Platform which seamlessly integrates and animates unlimited sources of real-world data and delivers actionable insights for the life sciences industry. As an Associate Director of Customer Success, I’m responsible for leading critical decisions and identifying risks in delivering our Life Sciences Analytics Cloud platform including trends that could support/impede customer success. • Led the development of Ai/ML applications in terms of product roadmap, execution methodology & client success. • Drove the creation of a sales strategy and go-to-market plans for joint value propositions and partnership success. • Developed Proof-of-Concept and Minimum Viable Product initiatives that enhanced our core product offerings.

• Customer Success & Service Manager

  • Jun 2014 - Mar 2019

  As a Customer Success & Service Manager, I was responsible for developing long-term customer success strategies, managing implementations, delivering on customer retention goals and enhancing customer satisfaction scores. • Built a data platform for the business analytics and insights team in commercial sales operations of Pharmacyclics. • Developed a custom reporting and visual analytics platform on patient and provider network data for Delta Dental. • Created a data… Show more As a Customer Success & Service Manager, I was responsible for developing long-term customer success strategies, managing implementations, delivering on customer retention goals and enhancing customer satisfaction scores. • Built a data platform for the business analytics and insights team in commercial sales operations of Pharmacyclics. • Developed a custom reporting and visual analytics platform on patient and provider network data for Delta Dental. • Created a data analytics dashboard using data from sales pipeline, workforce and operating expenses for Salesforce.

• Senior Business Analyst & Project Lead

  • Jul 2010 - May 2014

  As a Senior Business Analyst & Projects Lead, I was responsible for leading the execution of projects and policy changes ensuring program objectives are met with respect to budget, schedule, service impact and quality standards. • Built a custom reporting and communication platform as well as a customer demand & engagement tool for Apple. • Created a strategic decision-making tool to analyze and predict the competitive product landscape for Genentech. • Led cross-functional… Show more As a Senior Business Analyst & Projects Lead, I was responsible for leading the execution of projects and policy changes ensuring program objectives are met with respect to budget, schedule, service impact and quality standards. • Built a custom reporting and communication platform as well as a customer demand & engagement tool for Apple. • Created a strategic decision-making tool to analyze and predict the competitive product landscape for Genentech. • Led cross-functional teams of up to 40 resources to build a business data warehouse for AAA Insurance Exchange.



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Jun 2006 - Jun 2010

  We are a leading global advisory, broking and solutions company that designs and delivers solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. As a Business Analyst, I was responsible for transitioning from Legacy HR systems to SAP ERP (HCM) while identifying potential issues and risks early in an implementation cycle and developing backup strategies and contingency plans for a… Show more We are a leading global advisory, broking and solutions company that designs and delivers solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. As a Business Analyst, I was responsible for transitioning from Legacy HR systems to SAP ERP (HCM) while identifying potential issues and risks early in an implementation cycle and developing backup strategies and contingency plans for a resolution. • Led end to end software integrations for Perrigo, McDermott, Associated Press, Chevron, Hasbro and Capital Group. • Consulted the client on the changing landscape of SAP HCM offerings (from R/3 to SAP ERP 2004 to SAP ERP 2005) to ensure the right investments are made in terms of standard vs custom functionality. • Participated as a functional & technical business analyst and project manager in the end-to-end process of gathering requirements to translating them through specifications to building test cases to driving the testing cycles to production deployment. Show less We are a leading global advisory, broking and solutions company that designs and delivers solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. As a Business Analyst, I was responsible for transitioning from Legacy HR systems to SAP ERP (HCM) while identifying potential issues and risks early in an implementation cycle and developing backup strategies and contingency plans for a… Show more We are a leading global advisory, broking and solutions company that designs and delivers solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. As a Business Analyst, I was responsible for transitioning from Legacy HR systems to SAP ERP (HCM) while identifying potential issues and risks early in an implementation cycle and developing backup strategies and contingency plans for a resolution. • Led end to end software integrations for Perrigo, McDermott, Associated Press, Chevron, Hasbro and Capital Group. • Consulted the client on the changing landscape of SAP HCM offerings (from R/3 to SAP ERP 2004 to SAP ERP 2005) to ensure the right investments are made in terms of standard vs custom functionality. • Participated as a functional & technical business analyst and project manager in the end-to-end process of gathering requirements to translating them through specifications to building test cases to driving the testing cycles to production deployment. Show less