Manager Consulting Services

• 2020 - Present

Market Manager, Revenue Management

• 2017 - 2020

- Responsible for Revenue, Pricing, Forecasting and Customer Offer while defining a regional market strategy plan to achieve Revenue targets (~ 7% Airline Revenue). Line manager of Pricing & Demand Managers.- Led a team of five to re-define Etihad’s product and brand positioning, implementing customer survey and behavior analytics to identify and target segment preferences.- Worked in a team of seven on re-defining Departmental performance evaluation metrics and process for 50+ employees.- Led a team of four on designing and implementing major organizational transition focused on best practices, reports, and analytics, resulting on improved workflows for 50+ employees. Show less

Analytics Manager, Commercial Planning

• 2014 - 2017

- Responsible for developing analytical models to guide cross-departmental initiative planning by providing unbiased assessment of the revenue benefits and success factors of promotions and initiatives.- Led a team of three members on the development of an innovative system that integrates analytical models, data sourcing and user interface for estimation of the impact of Revenue Management and Marketing initiatives- Provided insight to senior management on performance drivers, market trends, and impact of external events, such as economic cycles, terrorist attacks and natural disasters. Show less

Sales Engineer

• 2013 - 2014

- Undertook several analytical projects, such as econometric demand modeling, market share modeling and data mining of flight activity for defining market strategies and prospecting of new customers - Developed from scratch an internal tool and database for market statistical analyses and forecasting, which was expected to reduce forecast cycle by 40 days and drastically increase process visibility - Designed an innovative Aircraft Transactions & Retirement model to support major program decisions - Supported sales tactics and investment decisions with executive jet market analysis and demand forecast for the Asia-Pacific market - Trained hundreds of employees on the executive jets market Show less

Fleet & Network Analyst Trainee

• 2012 - 2012

- Supported Airline Marketing & Sales with customized analyses highlighting Airbus aircraft impact on airline network optimization and quality of service against competition. - Implemented analytical models to identify sales opportunities, based on airlines that would get most revenue benefit from Airbus aircraft, grounded on customer behavior, market size, network, and schedule. - Supported Airline Marketing & Sales with customized analyses highlighting Airbus aircraft impact on airline network optimization and quality of service against competition. - Implemented analytical models to identify sales opportunities, based on airlines that would get most revenue benefit from Airbus aircraft, grounded on customer behavior, market size, network, and schedule.

Graduate Research Assistant

• 2009 - 2012

- Investigated air traffic patterns in the National Airspace System (NAS) via data mining methods. - Identified air traffic controllers’ management techniques via voice communication analysis. - Presented findings about how controllers manage traffic patterns to the Federal Aviation Administration. - Investigated air traffic patterns in the National Airspace System (NAS) via data mining methods. - Identified air traffic controllers’ management techniques via voice communication analysis. - Presented findings about how controllers manage traffic patterns to the Federal Aviation Administration.

Visiting Researcher

• 2007 - 2008

− Developed human-in-the-loop air traffic control simulation for analysis of new automation tools. − Conducted experiment with 70 participants to analyze air traffic controller workload issues with operation of four-dimensional trajectories. Presented work in 10th AIAA ATIO Conference, Fort Worth, TX (2010). − Developed human-in-the-loop air traffic control simulation for analysis of new automation tools. − Conducted experiment with 70 participants to analyze air traffic controller workload issues with operation of four-dimensional trajectories. Presented work in 10th AIAA ATIO Conference, Fort Worth, TX (2010).

Intern

• 2007 - 2007

− Calculated the cycle performance of several families of turbines all over the world. − Analyzed possible turbine upgrades, considering technical aspects and market opportunities. − Prepared internal report and presented results to managers of R&D Department. − Calculated the cycle performance of several families of turbines all over the world. − Analyzed possible turbine upgrades, considering technical aspects and market opportunities. − Prepared internal report and presented results to managers of R&D Department.

Intern

• 2006 - 2006

− Studied the availability and disposal of automatic teller machines (ATM) across Brazil. − Developed and applied models for the addition of new ATMs. − Analyzed human-machine interface of ATMs in terms of required steps to perform functions. − Made budget and forecast of loan products, for individuals and small companies. − Studied the availability and disposal of automatic teller machines (ATM) across Brazil. − Developed and applied models for the addition of new ATMs. − Analyzed human-machine interface of ATMs in terms of required steps to perform functions. − Made budget and forecast of loan products, for individuals and small companies.

Undergraduate Research Assistant

• 2005 - 2006

− Researched computational dynamic models for purposes of an autonomous flight controlling system of an Unmanned Aerial Vehicle being developed by Flight Technologies Corporation. − Researched computational dynamic models for purposes of an autonomous flight controlling system of an Unmanned Aerial Vehicle being developed by Flight Technologies Corporation.

Summer Intern

• 2004 - 2005

− Worked as liaison on the identification of management requirements for unified reporting system of abnormal situations. − Prepared internal report with technological challenges of the merging banks: identification of best practices and recommendations for integration of software development processes in order to achieve “repeatable” certification level under Capability Maturity Model (CMM). − Worked as liaison on the identification of management requirements for unified reporting system of abnormal situations. − Prepared internal report with technological challenges of the merging banks: identification of best practices and recommendations for integration of software development processes in order to achieve “repeatable” certification level under Capability Maturity Model (CMM).