Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Business Project Support

  • Feb 2022 - Present

  • Ensuring maintenance of existing Global Market Team operations, specifically API support. • Identifying areas of improvement and solving issues within admin & HBO and general required operations.• Liaising with the Product and Development teams to shape feature enhancements and upgrade requirements along with the Head of Partner Projects & Distribution where relevant.• Working with team to identity performance improvement areas within the Global Market Team processes and work to implement creative solutions to these issues along with Partner Distribution Team.• Assisting in the delivery and rollout of hostel facing and API technology enhancements to the Global Market Team.

• Sales Executive

  • Apr 2019 - Feb 2022

  • Checking the signup sheet for new properties and signup those that meet the standards and requirements.• Following existing quality control process and attain all required documentation.• Contacting other new properties for any missing information, follow up on those properties already in pipeline.• Check for properties pending without availability and call or e-mail to attain allocation.• Checking for properties pending with availability and call to confirm conditions before activation.• Working with the south America, Western Europe and North & Central America Market. • Providing weekly activity report.• Working on improvements for the activation process.



Herbstreet Restaurant

• Waiter

  • May 2016 - Jan 2019

  ● Dealing with customer service, assistance, and satisfaction.● Handling cash and credit card transactions. ● Stocking products, taking inventory and assisting deliveries.● Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively, providing high standard customer service.● Processing order and dealing efficiently with questions and queries from customers. ● Dealing with customer service, assistance, and satisfaction.● Handling cash and credit card transactions. ● Stocking products, taking inventory and assisting deliveries.● Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively, providing high standard customer service.● Processing order and dealing efficiently with questions and queries from customers.



Press Up Hospitality Group

• Ireland
• Hospitality
• 300 - 400 Employee

• Bartender

  • Aug 2014 - May 2016

  ● Setting up the bar. ● Serving customers. ● General Cleaning. ● Taking in deliveries. ● Setting up the bar. ● Serving customers. ● General Cleaning. ● Taking in deliveries.



SBT

• Broadcast Media Production and Distribution
• 700 & Above Employee

• Market Specialist

  • Mar 2008 - Jun 2013

  ➢ Trainee (March2008 – September 2008)● As a trainee in marketing I had to acquire knowledge on the business marketing of the organization that I was working by assisting in corporate marketing related projects. ➢ Advertising & Media Planner (September 2008 – October 2010)● Working with the client and the account team to understand the client's business objectives and advertising strategy.● Identifying target audiences and analyse their characteristics, behavior and media habits.● Liaising with the creative agency team, clients and consumers to develop media strategies and campaigns.● Producing briefs for media buyer.● Working on several projects at the same time, often for several different clients such as Danone, Unilever Brazil and Pepsi.● Compiling and distributing financial and statistical information.● Writing reports.➢ Marketing Specialist (October 2010 - June 2013)● Supporting and developing promotions and advertising for the company and its products.● Optimizing the use of the unsold commercial breaks on the TV channel. ● Developing apps and services focused on B2C sector in partnership with large companies such as Buongiorno, Claro Brazil and Timwe Group.● Analyzing and creating plans for engaging the target market.● working closely with employees in other functions, such as advertising, marketing, media production and sales.● Engaging in superior customer service by making information readily available.● Writing reports



Tegape Telas

• Brazil
• Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Mar 2007 - Oct 2007

  ● Presenting, promoting and selling the products and services using solid arguments to existing and prospective customers.● Performing cost-benefit analyses of existing and potential customers.● Supplying management with reports on customer needs, problems and interests. ● Presenting, promoting and selling the products and services using solid arguments to existing and prospective customers.● Performing cost-benefit analyses of existing and potential customers.● Supplying management with reports on customer needs, problems and interests.



CSU BR

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• Callcenter Agent

  • Jan 2006 - Jan 2007

  ● Managing large amounts of inbound calls in a timely manner.● Following call center “scripts” when handling different topics.● Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives. ● Managing large amounts of inbound calls in a timely manner.● Following call center “scripts” when handling different topics.● Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives.



ADEDO Contact Center

• Collections Agent

  • Sep 2004 - Jan 2005

  ● Dealing with customers diligently, courteously and professionally while collecting payments.● Negotiating payment plans.● Creating repayment schedules based on customers’ financial situations. ● Dealing with customers diligently, courteously and professionally while collecting payments.● Negotiating payment plans.● Creating repayment schedules based on customers’ financial situations.