Experience

Continent 8 Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Solutions Architect

  • Oct 2020 - Present

• Account Manager

  • Dec 2014 - Oct 2020

  ● Operate as the lead point of contact for any and all matters specific to new/existing customers● Build and maintain strong, long-lasting customer relationships● Develop a trusted advisory relationship with key customer stakeholders and executive sponsors● Ensure the timely and successful delivery of our solutions according to customer needs and objectives● Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders● Forecast and track key account metrics● Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment● Assist with high severity requests or issue escalations by existing customers as needed

• Data Centre Technician

  • Apr 2012 - Dec 2014

  Ensure customer satisfaction. Ensure that the support provided to the customers meets or exceeds the customer expectations and Service Level Agreements.Ensure that the environment is kept clean, that the information is properly entered in the Company’s internal systems and that the different policies and procedures are followed.Provide technical support to customers in a timely manner. Install, configure and troubleshoot a variety of computer equipment including servers, disks, network cards and data communications equipment.Perform additional functions incidental to computer support activities.Perform periodic operational tasks such as but not limited to maintaining the equipment inventory and client contact databases up to date, reporting the monthly power consumption by clients, shipping/receiving, …Assist the network and system administrators in various projectsManage customer access to the data centre. Escort and supervise visitors on site.



bet365

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• IT Service Desk Technician

  • Oct 2010 - Mar 2012

  Skilled Help Desk Technician with experience on providing PC and Client/Server tech support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Provide technical support for users and ensure proper maintenance of workstations, printers and peripherals. Respond to user requests to expediently resolve trouble tickets to maximize system uptime. Deploy new workstations, installing operating systems, applications, and drivers and configuring network properties.