Experience

Cape plc

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• HR Officer

  • Sep 2013 - Present



IBM Global Business Process Services

• US Payroll Quality Analyst

  • Jun 2009 - Jun 2013

  > Cross trained and actual audited for both Payroll and Employee Data Management >Identifies defects and uses root cause analysis for issues and performance gaps >Collects and produces written documentation for report findings >Performs trend analysis, and identifying quality improvement opportunities >Identifies and recommends procedures and workflow improvements >Provides feedback to both management and employees on the quality of work by initiating and participating in meetings >Trained new QAs before production >Performs other tasks as required. Show less



National Pen Philippines, LLC

• Account Executive

  • Mar 2008 - Jul 2008

  Placing outgoing calls to US and Canada customers who have an existing account with the company and providing them with advertising services and promotional materials Placing outgoing calls to US and Canada customers who have an existing account with the company and providing them with advertising services and promotional materials