Experience

HomeFirst

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Case Manager

  • Mar 2023 - Present

  - Provide consecutive interpretation and technical support to clients, staff, and administrators. - Collect client information and document notes of service using the Homeless Management Information System (HMIS) and Salesforce.- Respond to the varied and nuanced needs of clients, including referrals, application support, and research related to housing, income, education, and treatment.- Ensure safety and confidentiality of clients and staff in compliance with organization, county, and federal (i.e., HIPAA) guidelines. - Adhere to organizational service delivery practices, including trauma informed care, client-centered practice, and the Crisis Prevention Intervention model. Show less

• Resident Advocate

  • Feb 2023 - Mar 2023



Youth Liberation Movement

• San Jose, California, United States

• Senior Program Leader

  • Oct 2020 - Present

  - Assist in creation and revision organizational identity, including mission, vision, and pillars of work. - Provide peer mentorship to new and existing cohorts on organizational values and protocols. - Guide development of organizational governance, operation, and initiatives. - Lead advocacy and research projects regarding various county-wide concerns, including housing, employment, and education. - Participate in Santa Clara County collaboratives (e.g., Children's Agenda Network, Catalyze SV). - Apply personal lived experiences to organizational social justice initiatives. Show less



First Aid Cleaning

• Mountain View, California, United States

• Office Manager

  • Jan 2021 - Feb 2023

  - Provide consecutive interpretation and technical support to clients, suppliers, and employees. - Manage schedules, bookings, accounting, and staffing. - Create and optimize new and existing office systems, including promotion, data tracking, and communication procedures. - Vet and engage with emerging partnerships, such as potential clients, suppliers, and partners. - Answer calls and respond to emails regarding higher level issues, including partnerships, funders, and complaints. - Provide consecutive interpretation and technical support to clients, suppliers, and employees. - Manage schedules, bookings, accounting, and staffing. - Create and optimize new and existing office systems, including promotion, data tracking, and communication procedures. - Vet and engage with emerging partnerships, such as potential clients, suppliers, and partners. - Answer calls and respond to emails regarding higher level issues, including partnerships, funders, and complaints.



Family Engagement Institute

• Program Coordinator

  • Oct 2019 - Nov 2021

  - Provided consecutive interpretation and technical support for Foothill Noncredit Parenting courses.- Trained and supervised a team of three college interns on college-bound federal laws, campus and office protocols, and equitable practices.- Created and optimized new and existing office systems, including data tracking and communication procedures.- Vetted and centralized resources for undocumented students and low-income families on and off campus.- Provided campus-wide and off-campus professional development trainings regarding equitable educational practices.- Facilitated student outreach and enrollment.- Assisted in the grant application and writing process.- Managed content for the college's website pertaining to department and undocumented students. Show less

• Program Assistant

  • Dec 2016 - Oct 2019