Experience

asTech - Driven by Repairify

• United States
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Help Desk Specialist

  • Mar 2018 - Present



Medical Home Team

• I.T Project's Manager / Tier 3 Senior Help Desk/ Network Administrator

  • Mar 2015 - Present

   Provided advanced knowledge of computer systems to lower tier help desk to help complete and close trouble tickets in the OSTickets ticketing system  Provided LAN/WAN networking throughout the entire company, computer repairs and software implementation for multiple computers across the departmental networks including Windows and MAC  Troubleshoot all problems and errors and program phone numbers with Avaya VOIP phones within the corporate office  Setup and created data sheets for current and new employees for data recovery and password retention  Created the Inventory tracking database for tracking and grouping I.T equipment with the appropriate employee  Implemented and carried through to completion a full network solution with WindStream which included dual internet connections with AT&T and Time Warner for fail over in case of catastrophic events, implementation of VOIP phones, installing CAT6 and CAT 5 networking cabling  In charge of installing 92 data points to supply data connection for computers and servers within the corporate office  Setup and installed three forty-eight port POE switches with advanced help from WindStream network solutions for port configuration  Implemented and carried through to completion a brand new Avaya VOIP phone system  Installed and setup active directory and group policies for corporate and field employees  Setup a virtual server for file sharing with executive VPN access  Setup Microsoft Share Point access for 24/7 cloud access to corporate documents  Responsible for securing confidential company information  Regularly made updates to Active Directory and troubleshoot routers, wireless access points and switches.  Responsible for equipment setup for new employees along with shipping and responsible for executing the removal of employees who left the company  Implemented and executed running HDMI over CAT6 to eight televisions spread across the corporate office Show less



NetRes - Networking Results

• United States

• Helpdesk Technician

  • Mar 2017 - Jan 2018

  Help Desk Support for over 80 companies throughout the DFW metroplex ■ Provide support for issues involving the following: -LAN/WAN support for networking issues within the company -Troubleshooting issues for DNS name resolution and network connectivity to servers, shared drives and internet -Support for SonicWall firewall including VPN access and creating of user accounts -Troubleshoot issues with Office 365 and Exchange servers. -Creation of email accounts both within the account for Office 365 and using powershell commands for both synchronized and unsynchronized servers using the Microsoft Azure AD Connect Manager -Troubleshoot issues with network drives including setting individual and group permissions along with creating directories and assigning permissions -Provide support for WiFi, routers and switches -Provide support for 3CX VOIP phones and softphones along with the creation and removal of accounts -Support for Android and iOS mobile devices -Troubleshoot network issues with MFP copier for printing and scanning -Responsible for contacting vendors for support with hardware and software issues -Provide support for Avaya phone system including the creation of and removal of user extensions and connectivity from controller to the deskphone Show less



City of DeSoto

• DeSoto, TX

• Public Safety Technician

  • Jan 2014 - Apr 2014

  Provided LAN/WAN networking throughout the entire city, computer repairs and software implementation for multiple computers across the cities departmental networks. Provided technical support for the Police department and the Fire department. I provided software upgrades to essential programs loaded in police cruisers, fire trucks and ambulances, called in warranty repairs for broken hardware on the Panasonic Touchbooks,Dell toughbooks and cell phones. Responsible for repairing the error’s and problems with the License Plate Reading apparatus on the squad car’s and provided support for the Chief of Police and The Chief of the Fire department, Captains, Lieutenants and Corporals regarding software used in the jail and for criminal investigations. Regularly made updates to Active Directory spanning across multiple networks, troubleshoot routers, wireless access points and switches. Also assisted with the setup of new machines and ghosting premade images for each department. Show less



Premier Systems, Inc.

• United States
• Printing Services
• 1 - 100 Employee

• I.T Specialist

  • Jun 2013 - Sep 2013

  Provide networking, computer repairs and software installation and support for all computers and servers within the office. Responsible for all customer support issues involving computer and network problems and problems with all models of Toshiba MFP’s, printers and fax Provided phone and remote access for trouble shooting customer network and copier issues Provide networking, computer repairs and software installation and support for all computers and servers within the office. Responsible for all customer support issues involving computer and network problems and problems with all models of Toshiba MFP’s, printers and fax Provided phone and remote access for trouble shooting customer network and copier issues



Royal Digital Imaging

• Arlington, TX

• I.T Consultant

  • Apr 2007 - Jun 2013

  Website design, and helping to create promotional and marketing material. Provide networking, computer repairs and software installation and support Responsible for all customer support issues involving computer and network problems Responsible for all I.T support for Toshiba MFP’s, printers and faxes as well as Dell and HP. Notable achiements: Responsible of achieving company certification for Toshiba Netoworking and Solutions Responsible of achieving company certification for Drivve Image document management software Show less



Wing Zar Sports Bar

• Lancaster, TX

• Graphic Designer

  • Jul 2006 - Oct 2008

  Creating marketing fliers, posters, advertisements, value pack mailers. Creating promotional events material Logo design and customized menu boards. Designed the Wing Zar web site Creating marketing fliers, posters, advertisements, value pack mailers. Creating promotional events material Logo design and customized menu boards. Designed the Wing Zar web site



Digital e-Plans

• Dallas, TX

• 2D Floor Plan Designer

  • Jun 2004 - Jul 2006

  Creating floor plans measured to the nearest inch for event planners. Created 2D representations of furniture used in country club events Creating floor plans measured to the nearest inch for event planners. Created 2D representations of furniture used in country club events