Business Developer

• May 2023 - Present

- Developed Standard Operation Procedures Manual for the implementation of a new business segment - Performed Cost-Benefit Analysis for the implementation of a new business segment - Contributed to CRM management, leveraging my analytical skills to enhance customer relationship strategies - Optimized marketing campaigns, segmented customer profiles, and implemented personalized communication strategies to enhance the overall customer experience. - Developed Standard Operation Procedures Manual for the implementation of a new business segment - Performed Cost-Benefit Analysis for the implementation of a new business segment - Contributed to CRM management, leveraging my analytical skills to enhance customer relationship strategies - Optimized marketing campaigns, segmented customer profiles, and implemented personalized communication strategies to enhance the overall customer experience.

Graduate Research Assistant

• Apr 2023 - Present

- Conduct comprehensive literature reviews to gather relevant research articles, papers, and scholarly resources related to the research topic. Summarizing and synthesizing information to support the development of research hypotheses or research questions; - Assisting in the collection of data through various methods. Ensuring the accuracy and integrity of data by following established protocols and procedures; - Collaborating with other research team members, including researchers, faculty, and fellow research assistants; - Assisting in the preparation of research reports, summaries, and presentations. Contributing to the dissemination of research findings through conferences, publications, or other mediums. Show less

Facility Lead Attendand

• Mar 2022 - Dec 2022

▪ Created and documented standard operating procedures and provided training to ensure compliance while supporting customer service through research and analysis. ▪ Designed safety response protocol and performed quality assurance through monthly equipment inspections. ▪ Created and documented standard operating procedures and provided training to ensure compliance while supporting customer service through research and analysis. ▪ Designed safety response protocol and performed quality assurance through monthly equipment inspections.

Head of Operations

• Jun 2022 - Aug 2022

- Designed and developed Standard Operating Procedures documentation - Trained and mentored new hires - Assisted in all daily operations of the start-up leading to Angola Startup Summit 2022 award - Designed and developed Standard Operating Procedures documentation - Trained and mentored new hires - Assisted in all daily operations of the start-up leading to Angola Startup Summit 2022 award

Web Development Team Member

• Oct 2021 - Mar 2022

▪ Maintained, updated, and improved existing web applications while following security and system update protocols. Developed and designed new applications as required using CakePHP framework and Bootstrap. ▪ Implemented new software as a service, improving system performance by 25% ▪ Maintained, updated, and improved existing web applications while following security and system update protocols. Developed and designed new applications as required using CakePHP framework and Bootstrap. ▪ Implemented new software as a service, improving system performance by 25%

Supervisor

• Jun 2019 - Oct 2021

▪ Supervise facility operations;▪ Manage daily schedule and train new hires;▪ Handle inventory book-keeping and distribution;▪ Implement new technology systems and operating procedures.

Staff

• Dec 2017 - May 2021

▪ Manage the welcome desk; ▪ Perform quality assurance checks to patrons and equipment;▪ Enforce facility rules and policies;▪ Quickly respond to incidents/ accidents.

University Ambassador

• Nov 2018 - May 2021

▪ Serve as a guide during official university visit program events ▪ Help prospective students find their belongingness at The University of Tulsa |||| University Ambassador Executive Committee Recruitment Chair 2020-21 ▪ Serve as a guide during official university visit program events ▪ Help prospective students find their belongingness at The University of Tulsa |||| University Ambassador Executive Committee Recruitment Chair 2020-21

Presidente

• Jan 2015 - Dec 2016