Experience

Astrata

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• Group CTO

  • Jun 2015 - Present

  Outlined the company's technological vision and implemented technology strategies, ensuring that technological resources were aligned with company business needs. Created overall technology standards and practices and ensured adherence. Thought leader, driving innovation and creativity, keeping abreast of new trends and best practice across the technology landscape. Led the strategy for technology platforms, partnerships and external relationships.Notable AchievementsEffectively led technical due diligence initiatives during 2 rounds of acquisitions and on potential acquisition entities Led team of DevOps Engineers, migrating core hosting services platform to AWS Cloud hosting with zero downtime.Restructured engineering resources by creating dedicated single-purpose innovation centres, providing global R&D services covering mobile app development, big data, analytics and automotive solutions teams globallyImplemented development management tools to monitor product release progress from a central position Identified and migrated primary manufacturing to globally recognised automotive manufacturer that reduced lead-time and product cost and increased product reliability, gaining new OEM contracts due to brand recognitionNominated as Program Manager, Strategic Government Projects deploying 2 successful civil defence force projects

• Senior Vice President Of Technology

  • Mar 2019 - Present

  Lead the organisation through the product road map and product/solutions portfolio, and a product evangelist/ambassador for all products and solutions. Manage team of Product Managers to enhance and maintain global product portfolio. Engage with industry to perform competitor analysis and key speaker presenting solutions at industry events and conventions.Notable AchievementsCreated an innovative product strategy that enabled product parts to be reused in a modular and scalable manner to build primary or complex solutions with a high level of reusability.Restructured engineering teams by establishing global product portfolio, consolidating the roadmap and refocussing teams to line up with the globalisation strategy, but utilising local power to remain agileInitiated and established product-centric Customer Success Manager roles in 4 countries, allowing sales to focus on building the business rather than technical solutions, support and implementation.Established and consolidated Global Mobile App & Data Analytics Development team to improve reusability

• VP Product, Support & Implementations

  • Aug 2011 - May 2015

  Managed regional technical operations and Product Support teams throughout Asia Pacific, MEA with ultimate responsibility for customer success and all KPIs. Provided advanced product support, product management and product life cycle overview. Managed equipment selection, supplier relationships and supply agreements. Performed market research and price analysis on competitive products and consulted R&D division on industry trends.Notable AchievementsSuccessfully relocated Technical Support organisation from South Africa to SingaporeEstablished Engineering Support teams and associated processes in the new countryDesigned and developed products specific to APAC market for customers such as Singapore Civil Defence ForceEffectively implemented technical procedures that are still in active use today

• Global Customer Services & Support Manager

  • 2007 - Sep 2011

  Manage the group technical support team who provides technical product support to regional branches and dealers worldwide.Manage training programs on all new products. Implement global support systems and policies.Perform competitive analysis on GPS/GSM telematics products. Consult R&D division on industry trends and product feedback. Manage feature requests and generation of requirement specifications.Advise business development on tender evaluations and compliant statements.Consult industry on market trends and innovative emerging technoligies

• Regional Technical Manager(Asia Pac & Middle East)

  • 2006 - 2007

  Manage the Regional technical support team Technical product support to branches, dealers in APAC and MEManage Singapore technical team.Implement Technical procedures.Design and develop products specific to the Asia Pacific market for customers such as Singapore Civil Defence Force.Implement and maintain product life cycle management systems.

• Technical Manager (Systems)

  • 2004 - 2006

  Technical liaison between regional offices and manufacturing facility.Co-coordinating product test results, procedures and policy regionally. Interact with product developers troubleshooting new products.Provide training to regional product support leads and corporate clients.



Nexus Corp (South Africa)

• Technical Director & Shareholder

  • Jan 2004 - Oct 2004

  Managing and directing all technical aspects of starting a new GPRS Service Provider (Tech start up) providing shared APN services, mobile comunications and GPRS centric products. Assisting clients in determining the best communications options based on their requirements. Design products based on client feedback and project requirements. Drive product procurement and market placement process of new products. Establish product roadmap and negotiate exclusivity trading agreements with oversees mobile device suppliers. Establish technical processes and acquire human resources.



GAP - Global Asset Protection

• Technical Manager

  • 2002 - 2004

  Manage the rollout a new venture for an established cellular service provider to expand into the GPS/GSM vehicle tracking industry as a way to increase sales of GSM lines. Manage and oversee all technical aspects of a new joint venture and startup company. Manage the rollout a new venture for an established cellular service provider to expand into the GPS/GSM vehicle tracking industry as a way to increase sales of GSM lines. Manage and oversee all technical aspects of a new joint venture and startup company.