Experience

WorkEZ

• India
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Associate Vice President

  • May 2020 - Present



IWG plc

• Switzerland
• Real Estate
• 700 & Above Employee

• Area Manager

  • Jun 2016 - Apr 2020

  • Area Managers are the owners of the business centres, managing several locations, maximizing revenue generation through proactive and reactive sales efforts while leading, developing and managing a team focused on ensuring the customer experience is exceptional.• Key Accountabilities:.• Conduct the perfect tour to potential customers, showcasing a variety of products and services.• Ensure you have very happy customers in your communities.• Resolve escalated customer's issues.• Ensure all your centers are up to standard every day.• Looks for new revenue opportunities to help new customers run their business.• Hire, train and retain the best Regus team members Attributes.• Copes well with pressure.• Maintains standards.• Goal orientated.• B2B Sales DNA/Closing expert.• Expert at remote management.• Respected leader.• Fantastic communication skills.• Has presence.• Appreciates Change / Is Flexible.• Multitasking master. Show less

• General Manager

  • Jul 2015 - May 2016

  • (GM) is the first key leadership role within the company.• The GM is responsible for leading all aspects of the business centre under their control.• This involves delivering our service to customers on a daily basis as well as managing the centre and its performance.• This is achieved through effective business planning, developing your people and growing new and existing customers.• To be successful, excellent leadership, planning, and execution skills are required.• The GM must continuously improve performance, identifying opportunities and overcoming challenges.• Scope Scale Centres vary from small drop in locations to large 5 star business centres in over 100 countries Key Relationships New and existing customers Centre team Line manager.• Key Areas of Responsibility Leadership Recruit, induct, train and develop my team to maximize their performance and engagement Lead by example and set the highest standards through personal conduct Assign and delegate clear tasks and responsibilities Develop a well thought out business plan with clear achievable objectives Identify business opportunities and implement effective solutions to capture Effective Business Planning Every month review, improve and update the centre business plan Communicate to the team and deliver the business plan actions Continuously drive EBIT (Earnings Before Interest and Tax) and EBIT margin through revenue growth and close control of costs.• Support new company initiatives, including the implementation of new tools and systems to enhance efficiency.• Grow the Business Manage and develop a pipeline of new business to maximize centre occupancy and usage Sales effectiveness: Deliver key metrics of conversion and price Grow the relationship with existing customers Retain and renew relationships with existing customers Influence the volume of new business where required through effective local marketing activities and broker engagement appropriate to the centre. Show less

• Center Manager

  • Nov 2007 - Jun 2015

  • Job purpose of Centre Manager is responsible for leading the team in delivering exceptional customer service to existing and potential clients with the aim to increase centre occupancy and client retention.• Oversees each centre function ensuring company standards are maintained and client needs are handled effectively and efficiently whilst generating customer service revenue.• Ensuring the centre is representative of a 5-star business and the centre team are delivering a "first impression" which ultimately will give clients a reason to use Regus and a reason to stay.• Responsible for running the centre on a day-to-day basis, main focus to increase client retention through the delivery of exceptional standards of customer service.• Conducts new client tours via walk-ins or pre-booked appointments as allocated by the Area Operations Director.• The aim is to build relationships and covert an enquiry into new Regus.• Prepares paperwork and renewal plan for all upcoming renewals.• Conducts renewal negotiations with existing clients within the centre if requested by the Area Operations Director.• Conducts new client orientations with the aim to build relationships and increase the potential customer service revenue.• Provides a resource in assisting clients within the centre including: administrative support, showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a telephone or moving furniture to accommodate their office needs.• Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.• Provides a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner. Show less