Jenny Lucente

MCA at Keller Williams Real Estate
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Sara Farsani

I had the pleasure of working with Jenny Yamamoto for seven years. During those years I watched Jenny's ability to grow and maintain professional relationships with co-workers, vendors, prospects and residents. Jenny is consistent and reliable and is always willing to lend a helping hand. Jenny is the type of person you can rely on to assist or head any projects. Jenny is one of the few people that can juggle many tasks at the same time. She has a proven track record in the sales and customer service aspect of Property Management and has won many Sales Excellence Awards within Camden. Jenny goes above and beyond her call of duty and it would be an honor to work with Jenny again in the future.

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Experience

    • United States
    • Real Estate
    • 500 - 600 Employee
    • MCA
      • Mar 2016 - Present

      Orchestrates and facilitates exemplary financial responsibility for all organizational needs, to include operations oversight, records management, and team guidance. Creates financial projections, growth plans, and promotes strategic planning through effective financial data, analysis, and direction. Consistently delivers process improvements. Certifies compliance to all regulatory requirements. Directs HR procedures, to include hiring, training, and policy development. Boosted agent productivity, resulting in a 2.2% increase in agent sales revenue. Elevated profits by 20%, by identifying inefficiencies in operations, and process gaps. Cut expenses by 12% through contract cost negotiations, while attaining better quality equipment. Improved profit share by 35% in 2017, the highest profits in business history. Leads full-charge accounting processes, such as AP, AR, PR, GL posting, bank reconciliations and month/year-end closings with accuracy and efficiency. Supervises payroll activities, maintaining organization of data for ease of accessibility, and updates.

    • United States
    • Real Estate
    • 700 & Above Employee
    • Assistant Manager
      • 2015 - 2016

      Supported upper management for this property management company, regarded by Fortune as one of the 'Best Companies to Work for'. Liaised with leadership, community, and district managers in process improvements, and assisted communities in resolving operational issues, overseeing sales, compliance, accounting, and tenant needs. Motivated sales teams, identifying opportunities, and developed strategies and goals. Directed all accounting functions related to tenants, tenant improvements, rents, move-outs, and auditing of resident files. Coached and trained new staff members, providing insights to company procedures, and corporate culture. Participated in meetings with executive leadership, providing recommendations to improve operations, tenant satisfaction, and overall operations. Collected bad debts consisting of 75% of outstanding charges, highest debt achievement to date. Built solid relationships with the OCC International Department, achieving 30 additional leases per semester, and secured corporate apartment leases with the Art Institute, attaining 15-20 additional tenants per semester.

    • United States
    • Real Estate
    • 700 & Above Employee
    • Assistant Manager
      • 2012 - 2014

      As an Assistant Manager, I supported property operations by providing leadership for the sales team, rental pricing, account collections, financial accounting, resident services, and property maintenance. I also maintained property occupancy by marketing and filling vacancies; negotiating and enforcing leases; obtaining referrals from current tenants; and explaining advantages of the community location and services to potential tenants.Sales Management – I was responsible for managing the sales team by establishing sales goals, providing sales training, and holding sales meetings to cultivate motivation, establish sales skills, and develop company culture.Financial Management – My role also covered financial management by assessing charges and processing financial account statements for resident move outs; collecting invoices from vendors; receiving and posting rent payments; and completing the property’s month-end close. Account Collections – In addition, I collected bad debt from former tenants and was recognized for collecting the highest percentage of bad debt during my 1st month (75% of $15,000).

    • Leasing Consultant
      • 2007 - 2012

      While working with Camden as a Leasing Consultant, I focused on selling the value and appeal of the community’s features to prospective tenants. I effectively managed the sales lifecycle from prospecting to successful close of the sale. In addition, I supported the Property Manager in developing and implementing marketing strategies to increase property traffic and internet leads. Additionally, I converted phone calls to tours and property tours to leases as well as processed tenant applications for approval by checking credit and rental history.Relationship Management – While in the role, I developed relationships with the OCC International Department leading to 30 leases per semester. This resulted in increasing occupancy from 95% to 97% at a property with 714 units.Sales Achievements – I also initiated and helped secure corporate apartments with the Art Institute resulting in 15-20 additional apartments per semester. In addition, I secured apartments with corporate housing partners, including PC Housing, Synergy, and Team Housing.

Education

  • California State University, Fullerton
    Bachelor of Business Administration (B.B.A.), Finance, General
    2012 - 2014
  • California State University-Fullerton
    Bachelor of Business Administration (B.B.A.), Finance, General

Community

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