Chief Operating Officer

• Dec 2021 - Present

Head Of Operations

• Feb 2020 - Dec 2021

Areas of Responsibility: Legal: Develop and maintain legal documentation for practice partnerships, licence agreements, customer contracts, employee/contractor agreements. Digital Services: Evaluate needs, new technologies and develop integrated solutions to business problems. Key areas of focus:-CRM (Membrain)-Marketing Automation (Hubspot, LinkedIn Campaign Manager, Calendly, Zapier)-LMS (Thinkific, Litmos)-NPS (AskNicely)-Revenue Collection (Stripe, GoCardless, Xero)-Cyber Security Issues-HR Systems-Web application projects (the Transformation Tracker, a tool developed in house)-Central DatabaseMarketing:-Assist in development of strategic directions-Manage marketing team -Ensure systems & processes are being followed.

Digital Services Manager

• Aug 2019 - Jan 2020

In a digital services role I:-Iterated and developed new functionality in our CRM system -Developed and maintained Integrated key marketing/sales systems-Developed a digital only offer LMS with E-Commerce capability

Marketing Specialist

• Jun 2018 - Jul 2019

Roles include: -Web Development-Marketing Automation systems -Marketing Strategy -Research -Video Production-Copywriting

Research Assistant

• Mar 2017 - Mar 2019

Working within the department of Management and International Business. Tasks include: -Proofreading journal articles, cases and book chapters -Initial research on companies or areas of interest -Data filtering Working within the department of Management and International Business. Tasks include: -Proofreading journal articles, cases and book chapters -Initial research on companies or areas of interest -Data filtering

Research Assistant

• Mar 2015 - Feb 2019

Working within the Health and Rehabilitation Research Institute. Tasks include: -Performing cardio pulmonary exercise testing (CPET) testing alongside an Anaesthetist. -Literature searches. -Excel work involving series of algorithms and large data sets. -Becoming familiar with data collection and analysis software and producing in-house user manuals for specific outcomes. -Liaising between suppliers and internal account managers to procure medical equipment. -Website content deployment

Intern

• Dec 2016 - Dec 2018

Sourced and implemented a zero cost database system with user search functionality for the www.featherlight.net website. Sourced and implemented a zero cost database system with user search functionality for the www.featherlight.net website.

Demonstrator

• Jan 2016 - Sep 2016

Performed tasting demonstrations in small novelty foods supermarkets. Performed tasting demonstrations in small novelty foods supermarkets.

Merchandiser

• Feb 2016 - Feb 2016

One month of full time work in University break. Involved driving to supermarkets, delivering fresh bread and crediting out old stock if required, as well as making decisions on the amount of stock to order for the following delivery. One month of full time work in University break. Involved driving to supermarkets, delivering fresh bread and crediting out old stock if required, as well as making decisions on the amount of stock to order for the following delivery.

Kitchen Hand/ Front of House

• May 2014 - May 2015

Began as a dishwasher. Front of house experience in café and more formal restaurant setting during nights. Some experience assisting chefs with prep work, baking and producing entrées. Began as a dishwasher. Front of house experience in café and more formal restaurant setting during nights. Some experience assisting chefs with prep work, baking and producing entrées.

Directors Assistant

• May 2013 - Aug 2014

Assisted in lighting and set for TV commercials. Assisted in lighting and set for TV commercials.