Director of Product and Technology Innovation

• Apr 2022 - Present

The pleasure to lead the full spectrum from ideation to delivery and commercialisation of products that will delight Plan B’s customers.

Product Architect

• Jan 2022 - Apr 2022

Enterprise Architect & Technical Sales

• Oct 2020 - Dec 2021

Technical Sales and Technology Advisory. This position provides pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client proposals. Develops specific marketing plans and activities for specific product(s) or product line(s) to establish, enhance or distinguish product placement within the competitive arena. Oversees market research, monitors competitive activity, and identifies customer needs. Establishes pricing strategies. Works with engineering, manufacturing, and sales to develop new products or enhance existing product(s) or product line(s). Key Roles and Responsibilities: • Assists with the creation and delivery of technical solutions to clients by engaging with them during the planning and solution definition phase and defining the standards of work (SoW). • Review, update and analyse user and technical requirements, specifications development, solution design and development, propose technical solutions and provide a high-level design of technical or service solutions to meet the client’s requirements. • Contribute to the development of technical training and training programs. • Contribute technical expertise to the design and configuration requirements in relation to RFP / RFI and proposals of complexity. • Regularly review the solution roadmap and milestones. • Work closely with the sales team to evaluate and activate new accounts. • Contribute to the knowledge base of solutions and services by sharing best practices and lessons learnt with clients. • Understand the client’s environment, business needs and provide expertise and consulting on the relevant solutions. • Work closely with vendors to understand their strategies for solutions and services, can articulate the roadmap, and associated impacts for clients. • Contribute to process improvements and ensure compliance to process and policy governance by continuously reviewing processes. Show less

Senior Account Technical Advisor - Pre-Sales

• Jun 2017 - Sep 2020

Given my extensive background with EMC technologies, I was given the chance to be part of the all-star Presales and Advisory team in New Zealand as Senior Account Systems Engineer. The main part of the role consists in evangelize NZ's market with Dell-EMC's technologies and innovations, helping customers strive and deliver better business outcomes through the best technology stack available in the market. Presales roles are a form of art and require a mixed customer facing, sales and extrovert personality; while leveraging technical skills to translate deep technology insights onto business driven decisions and use cases. Show less

Principal Technologist - vCTO

• Dec 2016 - May 2017

Innovation, Future technologies, tactical and technical road-maps are the main focus of this role. As such, it empowers me to dedicate time and effort to develop business driven technical strategies that allow customers to adopt new technologies without compromising the existing application stack. Using industry standard architectural frameworks such as TOGAF, PCF, etc; I am able to deliver enterprise architecture models that serve the customer's needs from all financial, technical, operational and service aspects. As part of Origin's service offering I am part of a product called Virtual CTO which offers customers the CTO capability that ensures governance, execution and strategy are aligned to the business map and drivers. Domain Architecture streams are also part of the role whereby I interact with the functional consultants to design the best available solution for our customers in engagements that vary from Infrastructure Refresh to full application stack mapping and analysis. We focus on several technologies; however, by virtue of being a forward thinking company Origin strives to have the best of breed solutions for our customers which is often related to hybrid and cloud solutions due to the market segment we focus on. As part of the Virtual CTO team, and reporting directly to the CTO; we develop internal strategies to adopt new technologies that can then be passed onto customers according to business drivers and needs. Show less

Technical Pre Sales and Solutions Architect - Cloud Services

• Jun 2015 - Dec 2016

This role requires a great deal of interaction with several Datacom teams in different capacities and at different levels of stakeholders.As a Solutions Architect, my role also requires to work closely with the Cloud Technology Officer in designing solutions, drive customer adoption and creating internal capabilities to deliver both bespoke and ‘as-a-service’ solutions to accommodate customer requirements.Design of technical solutions for several products Datacom intends to take to market and helping the Architects team to develop them around customer requirements and operational feasibility.For confidentiality reasons I can’t disclose the products Datacom is working on; however, I would be happy to explain these capabilities in a personal and confidential interview.o Strategy review on proposed technologies and architecture frameworks.o Cloud adoption and technology evangelization of Datacom productso This leadership role also requires me to work on forecasting, pipeline opportunities and financial security of that particular Profit Centre.o Because of the nature of this role, I have a great deal of interaction with customers, providing solutions design and architecture advisory at a pre-sales level for storage, hyper-converged and private cloud solutions.o Business awareness is required to develop products that will drive Datacom’s cloud adoption and ensure a Return of Investment that is satisfactory for Datacom and their customers. Show less

Storage Solutions Architect

• Mar 2014 - Dec 2016

Storage Solutions Architect.Solutions Design Consultant.Technical Pre-sales, Architecture and Solutions Design:• Responsible for sign off all storage related matters and designs coming from Business development and Projects teams.• Client meetings to discuss requirements and advise on solutions.• Only EMC Isilon Solutions contact point for all Datacom New Zealand.• Formulating responses to Request for Proposals.• Storage Architecture and Design.• Technical assessment of Storage environments to assist with Solution recommendations.• Solutions Advisor for existing clients and new business developments.• RFP Response input for all matters related to storage.I still hold my Team Leader role for the Storage Group, both BAU and Project related. Show less

Storage Team Leader at Datacom

• Mar 2012 - Mar 2014

Team and Technical Leader, Solutions Advisor.The Team and Technical Leader position that I currently hold at Datacom requires that I work in three main areas:1. Technical Pre-sales and Solutions Design.2. Team Leader for BAU and Operations.3. Technical Leader for BAU Operations and Project Delivery.Tasks and Skills required for each of these are:1) Technical Pre-sales and Solutions Design:• Peer review of all storage related matters coming from Business development and Projects teams.• Client meetings to discuss requirements and advise on solutions.• Only Isilon Solutions contact point for all Datacom New Zealand.• Formulating responses to Request for Proposals.• Storage Architecture and Design.• Technical assessment of Storage environments to assist with Solution recommendations.2) Team leader:• People management.• Focus on improving staff engagement to meet company KPIs• SLA Compliance.• On-call rosters and organization.• Direct point of contact with customers on all BAU matters.• General guidance on enterprise behaviour and compliance.• Escalation point of contact among the organization as Team representative.• Projects coordination and inter-team liaison. 3) Technical Leader: • BAU tasks for all Datacom Clients and environments• Ensure all best practices and procedures are being followed.• Performance analysis for requesting clients.• Training and mentoring of junior members on the team.• ITIL compliance supervision.• High level tasks, related to Project Delivery. Show less

ACS-EMC Operations Argentina Team Leader

• May 2010 - Feb 2011

Team Leader for EMC-focussed Operations Team. ACS Service provider (a Xerox Company) has a vendor specific division for support groups. Responsible for all EMC matters for BAU operations, leading a team with members located across the world. This role was focussed upon service delivery and best practice among storage administration for both SAN and NAS technologies, managing assets such as: Celerra Centera Clariion Symetrix (DMX on several flavors) V-MAX RecoverPoint for replication between sites. ECC SAN Management, SAN Switches, topologies and zones. Working on a OnCall schedule, along with people from USA, EMEA, APAC and LATAM. Show less

Storage Specialist

• May 2009 - May 2010

• Interacting with people from USA and Argentina in both English and Spanish. • Working for an international account with strict levels of quality. • Administration of Storage Frames in a full range environment (Entry level, Midrange and High End). • EMC Symmetrix / Clariion / Celerra, configuration, troubleshooting and administration. • Replication Manager 5.1 • EMC Secure Remote Gateway • Brocade switches. • NAS Management. Creation of NFS shares as well as CIFS shares. • DART OS Management. • Celerra GUI Administration. • ECC Control and Configuration. StorageScope. • NetApp Frames OnTAP OS. • IBM DS Family administration. (4000 / 6000 / 8000) • HP EVA / XP Families Administration. • Assets tuning and performance monitoring. • On call duties ensuring data availability 24x7. Troubleshooting and problem solving. • Change Management. Show less

System/Storage Administration

• Oct 2007 - May 2009

• Working in the ITO Best Shore Program for clients such as Sabre and American Airlines. Interacting with people from India, USA and Argentina in both English and Spanish. • From July 2008 working exclusively for American Airlines account managing 5 DMX frames and 30+ Clariions along with 4 Celerra NAS Datamovers. • Administration of Storage Servers in a midrange environment (Solaris, Windows, Linux), working with frames with over 10 PT in capacity. • EMC Symmetrix / Clariion / Celerra, configuration, troubleshooting and administration. • Replication Manager 5.1 • EMC Secure Remote Gateway • Brocade switches. • NAS Management. Creation of NFS shares as well as CIFS shares. • DART OS Management. • Celerra GUI Administration. • ECC Control and Configuration. StorageScope. • On call duties ensuring data availability 24x7. Troubleshooting and problem solving. • Change Management. Show less