Experience

HME Home Health

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Head of Operations

  • Sep 2022 - Present

  Managing the daily operations and maintaining the Client Services, Accessibility and Fulfillment departments across 6 company offices. Providing ongoing coaching and training to managers and new team members in all departments.

• Client and Purchasing Manager

  • Dec 2021 - Sep 2022

  Managing and maintaining client services and purchasing across the company. Providing ongoing coaching and training to supervisors and new team members in both departments.

• Medical Sales Representative

  • Jan 2020 - Dec 2021

  Providing consultative services to therapists including equipment trials, product demonstrations, education and equipment sales. Creating strong relationships with healthcare professionals, facilities and all referral sources. Prepare quotations, product information and trials for a variety of medical equipment.



I-Corp Security Services

• Vancouver, Canada Area

• Data Entry Clerk

  • Apr 2013 - Dec 2019

  Organizing documents to maintain the office filling system. Inputting and gathering information on official crown council criminal documents, using Excel and Microsoft. Organizing documents to maintain the office filling system. Inputting and gathering information on official crown council criminal documents, using Excel and Microsoft.



lululemon

• Canada
• Retail
• 700 & Above Employee

• Resolution Specialist

  • Feb 2019 - Aug 2019

  Evaluating daily returns by communicating with guest's, reviewing images and garment details for each particular guest, then accepting or denying the request to return gear. Creating innovative strategies on how to evaluate returns by changing the process of evaluation. Using Excel to gather data on incoming numerical return values, versus the value of the return after a decision is made to accept or reject return. Providing ongoing coaching and feedback, while educating educators on what the return process is and insight into the Resolutions team. Show less

• Floor Lead

  • Jun 2018 - Feb 2019

  Supervising the floor and ensuring the Guest Education Centre (GEC) handles an average of 95% of all interactions on our 5 platforms of communication. Calculating our handled interaction values against our hourly forecasted predictions per channel. Making strategic and intentional decisions to move educators to different channels accordingly, ensuring the GEC reaches our productivity goals and provides a speedy and great guest experience.

• Team Lead

  • Oct 2018 - Jan 2019

  Providing ongoing coaching, training and feedback for a pod of 18 educators, while fostering a strong team environment. Working cross-functionally with teams and leadership to improve the way we audit educators, lead the floor leads to success and create educator development plans. Auditing educator interactions by evaluating the conversation on professionalism, systems, resolution, product and overall friendliness.

• Educator

  • Sep 2017 - Sep 2018

  Providing world class guest experience on 5 platforms of communication. Interacting with guest's and assisting them in product education, placing orders, order details, return evaluation and guest experience.



TAG Gymnastics

• Vancouver, Canada Area

• Gymnastics Coach

  • Jun 2012 - Aug 2016

  Head Trampoline Gymnastics Coach with Level 2 NCCP Certification. Creating development and lesson plans for athletes ranging from 6-17 years old. Head Trampoline Gymnastics Coach with Level 2 NCCP Certification. Creating development and lesson plans for athletes ranging from 6-17 years old.