Experience

University of Alberta Career Centre

• Canada
• Staffing and Recruiting
• 1 - 100 Employee

• Career Coach

  • Nov 2018 - Apr 2019

  Edmonton, Canada Area Provide Career Coaching and Career Counselling to students, alumni, and members of the community on life transitions, workplace issues, work-life balance, helping them to meet their life and career goals and to increase wellbeing.



Simon Fraser University

• Canada
• Higher Education
• 700 & Above Employee

• Counsellor (Practicum)

  • Mar 2018 - Aug 2018

  University Student Health and Counselling Clinic, Burnaby. BC Provide individual and group counselling to SFU undergraduate and graduate students relating to life transitions, career, relationship, and academic issues, anxiety, depression, self-harm and suicide risk, loss, health, cross-cultural issues, family of origin concerns, life balance, wellbeing, mindfulness, communication skills etc. Brief-term multi-modal service delivery. Work alongside medical staff within single unit of confidentiality; consult and refer with various practitioners



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Clinical Counsellor (Clinical Internship)

  • Sep 2017 - Apr 2018

  Community Counselling Clinic New Westminster, British Columbia, Canada Provide free weekly counselling services to community members as a counsellor in training under UBC’s Master of Counselling Program, under the supervision of Dr. Michele Bowers (RPsych) director of student counselling at Langara College. Work with client presenting issues ranging from depression, anxiety, assertiveness, cultural adjustment, suicidal ideation, anger management, career concerns, family dynamics, eating disorders, communication skills, social skills, relationship concerns.… Show more Provide free weekly counselling services to community members as a counsellor in training under UBC’s Master of Counselling Program, under the supervision of Dr. Michele Bowers (RPsych) director of student counselling at Langara College. Work with client presenting issues ranging from depression, anxiety, assertiveness, cultural adjustment, suicidal ideation, anger management, career concerns, family dynamics, eating disorders, communication skills, social skills, relationship concerns. Special focus on Accelerated Experiential Dynamic Psychotherapy approaches (AEDP) Show less



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Instructor EPSE 308 UBC Bachelor of Education Program

  • 2017 - 2017

  Faculty of Education Instruct: Learning and Diversity in the classroom. French and English language cohorts. Lead seminar discussion classes for secondary teachers in training, support learning of 65 students with focus on building awareness of values, culture, stereotypes etc.



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant Health Psychology & Sociology

  • Jun 2014 - Jul 2016

  Vancouver Campus Research Assistance: Health Psychology Lab ( Dr. Anita DeLongis, under Jessie Pow Phd student) relationship between stress and support, and undergraduate student stress. Various tasks including references, annotation, literature review, conceptual analysis, thematic coding of large daily diary data sets Sociology ( Katherine Lyon Phd Student) Aging study transcription of interviews and thematic annotation



Private Career Coaching

• One-on-One career coaching via Skype

  • Jun 2011 - Jun 2014

  International Personalized one-on-one career coaching via skype to clients in various work locations ( Hong Kong, Vancouver, China, Mexico, USA) Assistance with Career goals, confidence building, workplace challenges, professional communication skills, strategic career negotiations. Clients in various sectors ( Banking, media, film and television, yoga, small business, journalism, policing, e-commerce.)



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Manager, Operations and Risk Administration : placement in top 20% of employee performance

  • Oct 2007 - Apr 2011

  Vancouver, Canada Area NATIONAL MANAGEMENT TRAINEE PROGRAM: Assist in developing pilot program and curriculum for high potential staff, serve on recruitment panels and at events,coach and mentor successful hires to develop them as future leaders for the corporation. TRAINING STAFF: Design and deliver effective and engaging training programs for all reporting staff, to build high engagement, to improve skills on sales, service, operations, diversity initiatives, anti-harassment measures, ethics, health, safety… Show more NATIONAL MANAGEMENT TRAINEE PROGRAM: Assist in developing pilot program and curriculum for high potential staff, serve on recruitment panels and at events,coach and mentor successful hires to develop them as future leaders for the corporation. TRAINING STAFF: Design and deliver effective and engaging training programs for all reporting staff, to build high engagement, to improve skills on sales, service, operations, diversity initiatives, anti-harassment measures, ethics, health, safety and benefits EMPLOYEE RELATIONS & HR: address all matters in consultation with senior HR partners including: harassment, delinquency, bullying, addiction, disability, internal fraud, performance problems, staff communication, performance reviews, succession planning, career development plans,reward/recognition practices, corrective action and terminations. MANAGEMENT: Oversee the recruitment, orientation and training of all reporting employees. Manage and oversee all Operations and Compliance for a medium sized branch of 25 employees, including budgeting, premise maintenance and repair, robbery, fraud reduction, investigation, and financial control ROLES: Assume role of Privacy Administrator, Branch Compliance Officer, Health & Safety Representative DIVERSITY: Support corporation in meeting gender diversity objectives via progressive hiring and management practices, contribute to diversity panel discussions

• Branch Manager

  • Oct 2007 - Apr 2011

  Kerrisdale, Vancouver,Canada *Trained, coached and mentored a team of 14 Mutual Fund Advisors on mutual fund sales practices, compliance and administration *Supervised the mutual fund sales business conducted within the branch (new accounts and trading activity) *Acted as the primary point of contact for mutual fund customer inquiries requiring escalation *Primary auditor of new mutual fund account openings, redemptions and subsequent trades *Administered an Annual Proficiency Exam for Branch Mutual Fund… Show more *Trained, coached and mentored a team of 14 Mutual Fund Advisors on mutual fund sales practices, compliance and administration *Supervised the mutual fund sales business conducted within the branch (new accounts and trading activity) *Acted as the primary point of contact for mutual fund customer inquiries requiring escalation *Primary auditor of new mutual fund account openings, redemptions and subsequent trades *Administered an Annual Proficiency Exam for Branch Mutual Fund Advisors *Held bi-weekly mutual fund training sessions for team

• Assistant Manager Service and Operations

  • Apr 2003 - Oct 2007

  North Vancouver *Serve as Back-up Branch Manager Compliance and Control for large branch of 50+ employees *Responsible for all apllied HR including recruitment, training, career development, performance management, recognition and reward of all service and operations staff *Appointed as Trainer/Mentor to high potential staff in HSBC's National Graduate Trainee Program *Responsible to manage daily operations and service matters in a large branch including financial control, anti fraud measures, premise… Show more *Serve as Back-up Branch Manager Compliance and Control for large branch of 50+ employees *Responsible for all apllied HR including recruitment, training, career development, performance management, recognition and reward of all service and operations staff *Appointed as Trainer/Mentor to high potential staff in HSBC's National Graduate Trainee Program *Responsible to manage daily operations and service matters in a large branch including financial control, anti fraud measures, premise operations

• Assistant Manager Customer Service and Operations

  • Mar 2001 - Apr 2003

  Montreal, Canada Area *Promoted to Supervisor after 3 months as Customer Service Representative/Teller *Act as assistant manager in mid-large size downtown branch in bilingual French-English environment *Responsible to assist with hiring, training, applied HR matters of all staff within service and operations team *Manage daily operations and control of branch relating to financial, fraud, anti-robbery controls, and daily service standards



Le Pont De La Tour Limited

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Section Chef ( Chef de Partie)

  • 2000 - 2001

  London, United Kingdom Promoted from commis chef ( apprentice) to Chef to Partie in 3 months, training other chefs in large 5 star fine dining restaurant.