Chief Information Officer

• May 2019 - Present

Head of IT Operations & Support

• May 2014 - May 2019

Working as part of the management team and reporting directly to the company directors, the role includes:• Responsibility for all SaaS & On-premise application deployments on behalf of enterprise clients worldwide.• Overseeing the daily management of the ITIL certified support desk to ensure the continued delivery of a business critical web application.• Mentoring a talented team who facilitate the operation of all production and testing environments. • Lead SysAdmin, providing a point of escalation for both Linux and Windows application environments. • Developing technical documentation and providing consultation for both client and team projects. • Coordinating Program Management for strategies that cut operational costs whilst improving efficiency and scalability. Key accounts: eBay enterprise, Virgin Care, NPR, Bright House Networks, Risk Strategies Company, Carillion Amey. Show less

Senior Support Analyst

• Jul 2011 - May 2014

Project Manager

• Oct 2009 - May 2010

Operating on behalf of major brands within a small promotional company, the role incorporated the managing of several high profile accounts and projects for a variety of promotions and competitions. As a supervisor it was imperative to report to the managing director if there were any problems with the online application process, suspicious claims, any customer service issues as well as discovering ways to improve processes for future promotions. Key accounts: Pepsico, T-mobile, Sony and Samsung. Show less

Work Experience

• Apr 2003 - Apr 2003

Alongside a team of designers, programmers and copyrighters managing the Inland Revenue tax return service and the Rolls Royce accounts, gained valuable experience of a professional working environment. Attended project meetings, researched tasks set by the project manager and learned a variety of design and programming techniques. Alongside a team of designers, programmers and copyrighters managing the Inland Revenue tax return service and the Rolls Royce accounts, gained valuable experience of a professional working environment. Attended project meetings, researched tasks set by the project manager and learned a variety of design and programming techniques.